Kismia logo
Visit website

Kismia Reviews 1,337

•
TrustScore 4.5 out of 5

4.3

Dating Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.

Rated 5 out of 5 stars

To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more

Rated 1 out of 5 stars

After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more

Company replied

Rated 5 out of 5 stars

The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more

Company details

  1. Dating Service

Written by the company

Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Please be honest about the subscription…

Please be honest about the subscription value.make sure that your customers get satisfied by your services by making sure they do link up with their partners of choice.message block must be working well in terms of responses

March 18, 2024
Unprompted review
Kismia logo

Reply from Kismia

Hello, Banele! To provide our users with continuous services, an automatic payment renewal system is used. You can adjust your subscription status in your profile whenever you want. Now you can freely contact all Premium users. If you have any additional questions or a technical problem, please contact us at support@kismia.com.

Rated 5 out of 5 stars

Subscription refund

Carla handled my subscription issue very professionally.
My subscription was renewed automatically but I did not wish to continue.
I was promised I will receive a refund in 14 days.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for Maria

Thanks for Maria, she handled my subscriptions issue and offered to get a refund. It's unfortunate that I won't be using the up but the support they are providing is legit. We'll see once I got my refund withn 14 days and not be charged later on.

I'll update my comments after that!

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

It can improve buy not choosing a full…

It can improve buy not choosing a full premium without the customer's concern, and also give the customer an option of a full refund 24 hours after the transaction has been done

March 1, 2024
Unprompted review
Kismia logo

Reply from Kismia

Hello, Sizwe! We offer different service packages with different subscription benefits and different prices. Each user chooses which features they need. The total amount and payment terms are always indicated below the tariff you choose. If you have any doubts about payment, please contact our Customer Support at support@kismia.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look