I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
Scam! They give you cheap prices and let you wait for days until they tell you they can‘t give you this flight but another one without additional charges. These alternatives are quite bad and wer... See more
Company replied
Booking is easy and everything goes smoothly, unless you need assistance. Our flights were cancelled and we could get absolutely no support. The Airline, Flybondi, pointed towards Kiss&Fly as the br... See more
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Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
great customer service on online chat
great customer service on online chat, used it twice and it was very prompt and useful, one time the agent was Yuliana the other time another agent which was also helpful.
June 14, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your positive feedback! We're delighted to hear that you had great experiences with our online chat service and found it both prompt and useful.
It's wonderful to know that Yuliana and our other agent were able to assist you effectively. Providing excellent customer service is our top priority, and your kind words are greatly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Very prompt and competent answer from…
Very prompt and competent answer from Mariia on my question in the chat about changing my flight.
June 13, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're thrilled to hear that Mariia provided you with a prompt and competent response to your question about changing your flight.
Your satisfaction is important to us, and it’s wonderful to know that Mariia was able to assist you effectively. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
We appreciate your trust in us and look forward to serving you again in the future.
I had a few requests
I had a few requests. The chat worked well and they provided addiional information by e-mail in very short time. So far so good I dare to say
June 13, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your positive experience with us! We are delighted to hear that our chat service worked well for you and that you received the additional information you needed via email promptly.
Your satisfaction is our top priority, and we are glad to know that we met your expectations. If you have any further requests or need assistance in the future, please do not hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again.
The only good thing they have is their…
The only good thing they have is their customservice. I talked with a woman named Andriana Nosal who always answered immediately and send me the ticket, after 3 emails.
They have a big problem, they take you the money and they do not send you any ticket, or any invoice. That is totally very upsetting, cause you have to send them emails and you really stress out. I think i had luck with their custom service.
June 1, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your candid feedback. We deeply regret the inconvenience you experienced regarding the delay in receiving your ticket and invoice. We understand how frustrating and stressful this situation can be.
We are, however, pleased to hear that Andriana Nosal provided you with prompt and effective assistance. Our customer service team strives to resolve issues as quickly as possible, and your positive experience with Andriana reflects our commitment to this goal.
We take your feedback seriously and will use it to improve our processes to prevent such issues in the future. Ensuring a seamless and stress-free experience for our customers is our priority.
If you have any further concerns or need additional assistance, please do not hesitate to reach out. We appreciate your patience and understanding.
Responsive and nice staff
Responsive and nice staff. They helped me to get refund for my ticket. I do recommend them. Thank you!
June 9, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind feedback! We're delighted to hear that our staff was responsive and helpful in securing your ticket refund. Your recommendation means a lot to us. We look forward to assisting you again in the future!
Warning to everyone!!
Warning to everyone!!! Booked and payed a flight this morning, from London to Rome tomorrow. This afternoon 4pm this Kiss & Fly company contact (email) me saying that they did not manage to book my ticket (the one i thought I booked by using Kiss & Fly). They suggested another flight with a connecting landing in Arlanda Sweden (by the way, we come from Sweden so they are basically asking us to go home and change flight) that would take about 8h in total. There is a reason we booked a direct flight you morons. They are extremely unprofessional and I will do my best to tell everyone that this is the worst travel company I have ever used. I don't recommend anyone to use them. Not a chance in hell I would use them again. First and last time!!!
June 7, 2024
Unprompted review
Reply from Kissandfly.de
Dear Magnoldo,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent booking. We understand how frustrating it must have been to learn that your direct flight from London to Rome could not be booked as expected, and the alternative offered was far from ideal.
We deeply regret the lapse in our service and the impact it has had on your travel plans. Your concerns about the lack of professionalism and the unsatisfactory alternative flight are taken very seriously. We strive to provide a seamless travel experience, and it is clear we did not meet those expectations in your case.
To address this issue, we will be conducting a thorough review of your booking process and the communication you received. Our goal is to prevent such occurrences in the future and to improve our service.
Again, we apologize for the inconvenience and appreciate your patience and understanding.
They cancelled my ticket becouse price…
They cancelled my ticket becouse price was raised...... I had to buy next ticket 3 times more expansive at the last day before my journey. No recommend. They are from Nurnberg but they do not speak German ......
No recommended, no trustful, never.
May 30, 2024
Unprompted review
Reply from Kissandfly.de
Dear Anna Kontowska,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time of issuing the tickets, we did not receive confirmation from the airline about the availability of free seats for the flight and booking class at the price you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
Good fares and top Service
Good fares and top Service. Asked for an invoice and Marianna in lightning speed resolved my issue in a very friendly & professional manner...
June 4, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your wonderful feedback! We're thrilled to hear that you are satisfied with our fares and service. It's great to know that Marianna was able to resolve your issue quickly and professionally.
We appreciate your kind words and look forward to serving you again in the future. If you have any other questions or need further assistance, please don't hesitate to reach out.
My credit card was stolen by this…
My credit card was stolen by this website. And I lost about 1200 eur when I booked the Turkish Airline. Now I was still in a disputing stage and I hope I can get my money back. The only thing I would say is that never trust this website, and they are just the helper of the theft. And they have no risk control process!!!!!!
You can just check the booking number #X8C9H15P, the payment is failed, but I am still charged for 1200 euro!
May 31, 2024
Unprompted review
Reply from Kissandfly.de
Dear Jiacheng,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
05/06
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Great experience
Hello! My experience with Kissandfly was a very good one! I was very skeptical reading so many negative reviews and that's why I waited until the vacation was over to post here. At one point I had some confusion regarding ESTA, but I received all the necessary information and support from Andriana Nosal and everything was resolved without any problems.
I recommend Kissandfly and I will definitely use their services again.
June 3, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your positive experience with Kissandfly! We're delighted to hear that despite initial concerns, you found our services satisfactory and that your vacation went smoothly.
We're glad Andriana Nosal could assist you with your ESTA confusion and that everything was resolved without any issues. Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you have any further questions or need assistance, please don't hesitate to reach out.
Andriyana Nosál replied soonagd really…
Andriyana Nosál replied soonagd really helped me out! Thank you so much!
May 30, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're thrilled to hear that Andriyana Nosál was able to respond promptly and assist you effectively.
Providing quick and helpful support is a priority for us, and we're glad that we could meet your expectations.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thanks to Adriana Nosal for her good…
Thanks to Adriana Nosal for her good and effective attention to my doubts.
May 28, 2024
Unprompted review
Reply from Kissandfly.de
Dear Gilberto Chaves,
Thank you for your feedback!
We’re delighted to hear that Adriana Nosal provided you with good and effective assistance. We strive to offer the best service possible, and it's always rewarding to know our team members are meeting your expectations.
If you have any more questions or need further assistance, please feel free to contact us.
No added value
This agency has absolutely no added value. I booked a trip to US, but despite of being an EU citizen, the US authorities denied the ESTA waiver from me and from my 9 year old son, and it was too late to request a Visa. Although I was contacting kissandfly dozens of times, submitted many change (and refund) requests, I got absolutely no acceptable offers, and no willingness to help. My losses are 3k euros, so it is not a cheap adventure. I see no reason to book via such an agency. I will definitely go directly to airlines in the future.
May 20, 2024
Unprompted review
Reply from Kissandfly.de
Dear Ivan Brencsics,
We have checked the information on your order in detail. We have successfully processed your request for changes taking into account the change of country and issued you an additional payment. Since the additional payment was not made by the buyer, the request was closed. Time for payment is limited. Also, we informed you about this over the phone.
Regarding your ticket refund request. The airline does not allow forced full refunds due to refusal to issue an ESTA. And according to the rules of the airline tariff, in case of voluntary return of tickets - your tickets are not subject to return.
We have provided you with all the comprehensive and correct information to the buyer's email, and today our manager called you for consultation.
Reply from Kissandfly.de
Thank you so much for your feedback! We're thrilled to hear that you found our service fast, detailed, solid, and easy to use. Providing an exceptional experience for our customers is always our top priority, and your positive comments motivate us to keep delivering excellence. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help!
Excellent experience
My parents missed a transatlantic flight and I booked the next one which left 7 hours afterwards that with kissandfly. The tickets arrived 45 minutes after and I was able to solve my issue and save some money. Thank you!
May 7, 2024
Unprompted review
Reply from Kissandfly.de
We're delighted to hear about your excellent experience with KissAndFly! It's great to know that we were able to assist you efficiently in a time-sensitive situation, allowing you to book the next available flight for your parents and save money in the process. Thank you for choosing us and for sharing your positive feedback. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels to your parents!
Untätigkeit bei Kissandfly / inactivity at Kissandfly
English translation see below
Untätigkeit bei Kissandfly
Wir haben einen Flug bei Kissandfly von Nürnberg nach JFK via AMS gebucht und bezahlt.
Kurze Zeit danach hat die Fluggesellschaft die Flugzeiten geändert und uns auf einen anderen Flug umgebucht.
Gleicher Flug ab Nürnberg, aber späterer Abflug in AMS und ein zusätzlicher Zwischenstop in Boston mit viel Aufenthalt, so dass wir einen halben Tag später ankommen.
Dabei gibt es so viele Alternativen für ähnliche Flüge, auf denen wir gerne umgebucht worden wären.
Zunächst einmal das Positive: Die Erreichbarkeit von Kissandfly ist ziemlich gut, im Gegensatz zu manchen Wettbewerbern.
Aber: Die gute Erreichbarkeit der Hotline nützt nichts, wenn man nichts für den Kunden tut.
Unzählige Anrufe bei Kissandfly und immer das Versprechen bekommen, sich um das Anliegen zu kümmern, aber nichts ist passiert.
Auf Rückfrage heißt es immer, dass alle anderen Flüge ausgebucht sind. Das ist eine sehr fadenscheinige Ausrede, denn ich als Endkunde kann alle Alternativflüge bei Kissandfly problemlos buchen
Macht aber keinen Sinn, sonst zahle ich doppelt.
Dabei bin ich sehr flexibel und habe unzählige Alternativvorschläge gemacht, auch alternative Airports wie München und Frankfurt ins Spiel gebracht.
Sollte jemand diese Rezession bei Kissandfly lesen und doch noch für uns eine Lösung finden (was, wie oben geschrieben nicht schwer ist) würde ich diese Rezession im Nachgang noch entsprechen anpassen.
So aber vergebe ich die minimale Zahl Sterne und kann Kissandfly absolut NICHT weiterempfehlen.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
inactivity at Kissandfly
We booked and paid for a flight with Kissandfly from Nuremberg to JFK via AMS.
Shortly afterwards the airline changed the flight times and rebooked us on another flight.
Same flight from Nuremberg, but later departure in AMS and an additional stopover in Boston with a long layover, so that we arrive half a day later.
There are so many alternatives for similar flights on which we would like to be rebooked.
Firstly, the positive: Kissandfly's accessibility is pretty good, unlike some of its competitors.
But: The good availability of the hotline is useless if nothing is done for the customer.
Countless calls to Kissandfky and always the promise to take care of the request, but nothing happened.
When asked, they always say that all other flights are fully booked. This is a very flimsy excuse, because as an end customer I can book all alternative flights with Kissandfly without any problems
But it makes no sense, otherwise I pay twice.
I am very flexible and have made countless alternative suggestions, including alternative airports such as Munich and Frankfurt.
Should someone at Kissandfly read this review and still find a solution for me (which, as written above, is not difficult), I would adjust this review accordingly afterwards.
As it is, however, I award the minimum number of stars and can absolutely NOT recommend Kissandfly.
Update 06.05.2024
Kurz nach Veröffentlichung der Rezension hat sich Kissandfly bei mir gemeldet und mein Problem in Rekordzeit gelöst. Vielen Dank dafür! Aber warum nicht gleich so?
Kissandfly contacted me shortly after the review was published and solved my problem in record time. Many thanks for that! But why not just like that?
April 23, 2024
Unprompted review
Reply from Kissandfly.de
Guten Tag!
Wir prüfen dringend die Angaben auf Ihrer Bestellung. Wir bitten Sie, noch etwas zu warten.
Wir werden unsere Antwort hier so schnell wie möglich aktualisieren.
7/05
Wir entschuldigen uns für die lange Wartezeit auf eine Antwort. Wir haben bereits einen Brief an die E-Mail-Adresse des Käufers mit Informationen zu einer alternativen Flugoption gesendet. Wir freuen uns darauf, so schnell wie möglich von Ihnen zu hören, damit wir Ihr Problem lösen und die für Sie passenden Änderungen vornehmen können.
8/05
Wir entschuldigen uns aufrichtig, dass es zu Beginn nicht zu einer schnelleren Lösung gekommen ist. Unser Ziel ist es, allen unseren Kunden eine herausragende Erfahrung zu bieten, und es tut uns leid, dass wir diesem Standard nicht von Anfang an gerecht werden konnten.
Wir nehmen Ihr Feedback ernst und werden sicherstellen, dass wir in Zukunft noch schneller reagieren und Probleme sofort angehen, um Ihre Zufriedenheit zu gewährleisten. Nochmals vielen Dank für Ihre Rückmeldung und Ihr Verständnis. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir stehen Ihnen gerne zur Verfügung.
The support is very bad
The support is very bad
They cancelled the tickets and take long time to fix them problem
April 30, 2024
Reply from Kissandfly.de
Dear Mahmoud Gadelkarim,
Your request for an involuntary refund of tickets due to a canceled flight has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Worst experience ever
WOrst experience ever. Did a ticket yeatserday it did not went through...message said "awaiting for agency confirmation". It was then cancelled and (hopefully) reimbursed.
I did another tkt this morning, 50$ more expensive, two hours ago, and still no sign of confirmation of this tkt either...
I mena, these things should be automatic.
Indecent,
April 28, 2024
Unprompted review
Reply from Kissandfly.de
Dear Sara Schivazappa,
We apologize for the inconvenience you experienced with your recent ticket bookings. Your feedback is valuable to us, and we're sorry to hear about the issues you encountered.
We've looked into your account and are pleased to inform you that your last order has been successfully processed. The plane tickets have already been sent to the email associated with your account.
Regarding the delay and the inconvenience you faced, we understand your frustration. We strive to ensure a seamless booking process for our customers, and we're sorry that we fell short of your expectations on this occasion. We appreciate your patience and understanding.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Marta from KissandFly was very nice and…
Marta from KissandFly was very nice and helpful
April 24, 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your feedback! We're thrilled to hear that Marta provided you with excellent service. At KissandFly, we strive to ensure every customer has a positive experience, and we appreciate you taking the time to share your thoughts. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Everything worked better than others claim here
I was really scary after purchasing my tickets because I found this listing of bad reviews. However, they answered really quick and handled everything well and I am a happy traveler now. The only problem I could think of is that the company is in Nigeria so if you need to make a phone call to the customer service that will cost a lot. But at least in my case that was not needed anyways because I got well answered, in here and also via email. Thank you very much!
April 23, 2024
Unprompted review
Reply from Kissandfly.de
Dear Lilla,
Thank you for sharing your experience with us! We're thrilled to hear that everything worked out well for you and that we were able to address your concerns promptly. Your feedback is important to us, and we're glad that we could provide you with excellent service despite any initial worries.
We're glad that you found our online support to be effective and responsive. If you have any more questions or need assistance in the future, please don't hesitate to contact us via email or other online channels.
We appreciate your understanding and are delighted that you are now a happy traveler. Thank you for choosing us!
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