I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
Scam! They give you cheap prices and let you wait for days until they tell you they can‘t give you this flight but another one without additional charges. These alternatives are quite bad and wer... See more
Company replied
Booking is easy and everything goes smoothly, unless you need assistance. Our flights were cancelled and we could get absolutely no support. The Airline, Flybondi, pointed towards Kiss&Fly as the br... See more
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Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Olga is an outstanding operator. That is amazing, how fast she made my day. Thanks
Olga is an outstanding operator. She was able to help me immediately with my problem. Thank you very much. I can really recommend your service
Falk
July 25, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your wonderful feedback!
We’re thrilled to hear that Olga was able to assist you so quickly and effectively. Your kind words about her outstanding service mean a lot to us. We strive to provide the best support possible, and it's great to know that we met your expectations.
We appreciate your recommendation and look forward to serving you again in the future.
The service is very bad.....
The service is very bad and the staff are uncooperative. In addition, there is no assistance provided when requested. My flight was changed more than 10 times by the airline, forcing me to accept the changes without the ability to modify or cancel my booking. It is better not to book here.
July 25, 2024
Unprompted review
Reply from Kissandfly.de
Dear Mohammad Issa,
Thank you for sharing your feedback.
We regret to hear about your negative experience. We would like to clarify that the changes to your flight schedule were made by the airline. We do not have the authority to change flight departure times.
Currently, we are coordinating your request for forced changes with the airline and are awaiting their response. As soon as we receive the necessary information, we will inform you by email.
We apologize for any inconvenience this situation has caused and appreciate your patience as we work to resolve this matter.
30/07
Thank you for waiting. We would like to inform you that the changes were successfully made yesterday, July 29. A new electronic route receipt was also sent to the buyer's email.
If you have additional questions, please contact us!
Reply from Kissandfly.de
Thank you for your feedback!
We’re glad to hear that Sofia did a good job assisting you. We will make sure to pass along your appreciation to her.
Your satisfaction is important to us, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.
Cheers Yuliana
Cheers Yuliana! For answering my inqueries! You've been super helpful!
July 20, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your wonderful feedback!
We're thrilled to hear that Yuliana was able to answer your inquiries and provide such helpful assistance. We'll be sure to pass along your cheers to her!
Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future.
Olha was very helpful and assisted me…
Olha was very helpful and assisted me perfectly. You guys has to be lucky to have her. OA
July 17, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're delighted to hear that Olha was very helpful and assisted you perfectly. We are indeed fortunate to have her on our team. If you need any further assistance, please don't hesitate to reach out.
The chat was very helpful
The chat was very helpful, because I don't know how to put correctly the visa/ESTA data in. I asked the the lady from the chat did it. A couple of minutes later everything was finished - good job!
July 16, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're delighted to hear that our chat support was able to assist you with entering your visa/ESTA data. It's great to know that everything was resolved quickly and efficiently.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your kind words and for choosing our service!
Ms Sahan Ruslana
Ms. Sahan Ruslana was very helpful, helping me getting information and fixing some issues with the booking.
The customer support was very quick to response in general even during odd hours, but Ms. Sahan Ruslana helped quite a bit with the exact, specific and actionable information.
July 15, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're glad to hear that Ms. Sahan Ruslana was very helpful in providing information and resolving issues with your booking. It's great to know that our customer support team was quick to respond, even during odd hours. We'll make sure to pass along your appreciation to Ms. Sahan Ruslana. If you need any further assistance, please don't hesitate to reach out.
Everything went well
Everything went well, I did not receive an invoice though and I wonder why this is the case, when other companies send one right after you book/pay. however, customer service chat replied promptly and forwarded my request to the responsible team assuring me Id receive it quickly. Lets see how that goes but all in all a good experience.
July 12, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback. We're glad to hear that overall, you had a good experience. We apologize for the delay in sending your invoice. Unlike some other companies, our process may take a bit longer, but we're working to improve this.
It's great to know our customer service chat was prompt and forwarded your request to the appropriate team. You should receive your invoice shortly. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Maria was realy nice and understood all…
Maria was realy nice and understood all our questions and helped us alot
July 11, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're delighted to hear that Maria was able to assist you effectively and answered all your questions. We'll be sure to pass on your kind words to her. If you need any further assistance, please don't hesitate to reach out!
SCAM
SCAM! SCAM! This is a HUGE scam company. They even had the courtesy to respond to my email, making fun of me, giving me a completely different email address from what I've used to log in, and told me to log in with that made-up email address. Firstly, it took them no more than one minute to respond. Right after I figured out what the deal was, they stopped responding to any of my emails. DON'T TRUST THEM AND NEVER USE THEM.
July 10, 2024
Unprompted review
Reply from Kissandfly.de
Dear Goa Gospoa,
Since you made the reservation not directly through the airline, but through an air ticket agency, it is normal practice that we have indicated the email address of our agency. In addition, we openly provided you with all the data so that you could open your tickets on the airline's official website and verify their validity.
If you have additional questions, please contact us!
Sofia Melnyk
I just wanted to say again how helpful Sofia Melnyk was for me. She really took the time to explain a problem I had and I really appreciate! Thank you for amazing customer service, keep it up. :)
July 8, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind feedback!
We are delighted to hear that Sofia Melnyk was able to assist you effectively. Our team strives to provide excellent customer service, and your appreciation means a lot to us. We will certainly pass along your compliments to Sofia.
Thank you for choosing us, and we look forward to assisting you again in the future. Keep enjoying your travels!
Great experience and cheap prices
Great experience. Customer services were very quick in responding to my queries. Its always nice to have this. Mrs. Maria, on the other side was very helpful in answering. For me it was a good option since the prices were cheaper as compared to other options and services were nice and quick.
July 6, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're thrilled to hear that you had a great experience with us and found our prices to be competitive. It's wonderful to know that our customer service team, especially Mrs. Maria, was quick to respond to your queries and helpful in answering your questions.
We're glad you found our service to be a good option and that we could meet your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.
Not only they have a great price but great costumer services
Not only they have a great price but their costumer service is super easy to use. They answered my question immediately and it was really easy to make the changes that I wanted to make. Overall I'm super happy with the service and will definitely book with kissandfly again.
July 5, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your wonderful feedback! We're delighted to hear that you found our prices competitive and our customer service easy to use. It's great to know that we were able to answer your questions immediately and make the changes you wanted with ease.
We're thrilled to hear that you're super happy with our service and that you plan to book with Kissandfly again. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Kissandfly. We look forward to serving you again soon.
They are scammers
They are fraudulent! They charge $621.68 USD for seat upgrades for two trips and hold it for two weeks. After that, they send a "regret letter" informing you that they are unable to upgrade seats for one flight. They provided a refund of $130 USD, which is LESS THAN 20%. WHAT A FRAUD!
Customer service is awful; emails are not responded to.
July 1, 2024
Unprompted review
Reply from Kissandfly.de
Dear Egor B.,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
We are awaiting your or your order details so we can comment on your refund situation.
No answer from them
No answer from them, I book a fly and do not received ticket. I wrote email to cancel order, but answer.
This website will be reported to the appropriate authorities.
July 2, 2024
Unprompted review
Reply from Kissandfly.de
Dear Karolina,
According to the information in the system, according to your order, the tickets were issued and sent to the buyer's email no later than half an hour after you paid for the order.
Also, information on returning the ticket was provided by our specialists in response to your email.
Please check your email.
Complete scam
Complete scam. Booked the flight and they cancel because they said flight fare had increased. They took the money and therefore had a contractual obligation to fulfill the flight purchase. This is a complete complete scam and is actually contractually illegal. At worst they should be making up the difference in cost. I will be reporting to government regulators.
July 1, 2024
Unprompted review
Reply from Kissandfly.de
Dear Luke Payne,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats on the flight and booking class you were interested in at the original cost. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
No refund less than 24 hours after booking!
Booking: #DS2GCFBB
Payment was difficult and when I tried to cancel less than 24 hours after booking, it was denied. Not even a credit was offered. Only time this has ever happened. It has never been this difficult changing a booking from any other company. I am now out $500 without a return ticket home.
June 25, 2024
Unprompted review
Reply from Kissandfly.de
Dear Mary R.,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable.
According to the airline's fare rules, your tickets are non-refundable.
never again
never again ! one day after my order the status is still as processing ! During this time I have tried to contact to the company hundred times and each time I was delayed with the answers. They did not accept cancellation or they did not issue my tickets. Its just one day in front of my flight and I have still waiting this terrible company to conclude my order while all prices going up. Most horrible experience ever, never again with this company !!!
June 26, 2024
Unprompted review
Reply from Kissandfly.de
Dear Eralp,
We deeply apologize for the inconvenience you have experienced.
We understand how frustrating this situation must be, especially with your flight date approaching. Unfortunately, we were unable to issue your tickets due to a processing error. We have already returned the full amount to your account, and you should see the refund shortly.
We are also sorry for the delays and lack of responsiveness you encountered while trying to contact us. This does not reflect the level of service we strive to provide, and we are taking steps to ensure that such issues do not happen again in the future.
We sincerely regret any distress this has caused and appreciate your feedback, as it helps us improve our services. If there is anything we can do to assist you further, please do not hesitate to reach out.
Bad service
Bad service, I didn't receive my tickets after paying and had to send multiple e-mails to receive them...
July 13, 2023
Unprompted review
Reply from Kissandfly.de
Dear Alberto,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Website needs improvement, but good customer support on the chat
I couldn't add handluggage to my flight on the website, so I went to the chat. A person named Olha Semenkova was available right away and was able to solve my problem within two minutes. The website needs improvement, but the chat was very helpful.
June 20, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your valuable feedback. We apologize for the inconvenience you experienced with our website. Your input is crucial, and we are working on improvements to ensure a better user experience.
We are glad to hear that Olha Semenkova provided you with prompt and efficient assistance via the chat. Your satisfaction is important to us, and we are pleased that your issue was resolved quickly.
If you have any further suggestions or need additional assistance, please do not hesitate to reach out. We appreciate your patience and thank you for using our services.
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