I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
Scam! They give you cheap prices and let you wait for days until they tell you they can‘t give you this flight but another one without additional charges. These alternatives are quite bad and wer... See more
Company replied
Booking is easy and everything goes smoothly, unless you need assistance. Our flights were cancelled and we could get absolutely no support. The Airline, Flybondi, pointed towards Kiss&Fly as the br... See more
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Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attention! Scam
I booked a direct domestic flight via kissandfly. After booking, I noticed that there aren't any direct flights on this route. They sold me a flight with one stopover even though it says it is a direct flight in the booking confirmation. As if that wasn't enough, the flight doesn't even start at the airport I booked from but from another airport 80km away.
April 15, 2025
Unprompted review
Reply from Kissandfly.de
Dear Julian,
Thank you for your feedback. We’re genuinely sorry to hear about your experience, and we fully understand how frustrating this situation must be.
We’d like to investigate this case further and clarify what happened with your booking. To do so, could you please provide your booking number or the email address used during the purchase? This will help us review all the details and provide you with an accurate explanation.
Please rest assured that we take such concerns seriously. We’re committed to offering transparent information and resolving any discrepancies in our service.
Looking forward to your reply so we can assist you as quickly as possible.
Flight did not exist, no refund
Allowed us to book onto a flight which when we got to the airport we found out it did not exist & now they will not issue a refund.
Edit - they tried to have this review removed saying it was for a different company
Another edit as I can't reply - of course I didn't buy another ticket from you, the first flight did not exist. Why would I give you money twice?
Yet another edit: That problem is between you and the airline, see if they can confirm the flight took off. My issue lies with you as your company has taken my money. I look forward to your response
March 1, 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for providing the requested information.
However, we would like to inform you that the bank statement provided does not confirm the payment for a new ticket. Without confirmation showing that this is for a different ticket (such as the booking reference number or ticket number), we will not be able to proceed with the reimbursement.
As confirmed by the airline, you have used the tickets that we originally issued and have not purchased any new tickets in the UI system. Additionally, when checking the booking on the Auric Air website, it is visible that everything is in order, and the flight details match the ones shown on your boarding pass.
Therefore, we kindly request that you send us confirmation of the new ticket purchase, along with the ticket itself, so we can process your claim accordingly.
We appreciate your cooperation and look forward to your response.
UPD: You can contact the airline and clarify this information, since it was the airline that provided us with information that you used this ticket.
I did not receive the airline booking…
I did not receive the airline booking reference !!!
Modified my rating after Kissandfly.de sent me the booking reference. Thank you for the quick response!
April 2, 2025
Reply from Kissandfly.de
Dear Jay,
Thank you for reaching out.
We’re sorry to hear that you haven’t received the airline booking reference. Your feedback is important to us, and we understand how inconvenient this can be.
We’re currently checking the information in our system and will get back to you as soon as possible. We kindly ask for your patience while we complete this verification.
Thank you for your understanding—please rest assured we’re on it.
They were ready to help
They were ready to help. I did not have to wait much for a reply about how to do a check in. I lt did not work at first (my mistake) the agent replied sooo helpful and calm. It was a good experience and I would recommend their services 100%
April 3, 2025
Unprompted review
Reply from Kissandfly.de
Dear Alegna,
Thank you so much for your lovely feedback! We're delighted to hear that our team was able to assist you quickly and calmly with the check-in process. Mistakes can happen, and we're always here to help without any stress.
It means a lot to us that you had a good experience and would recommend our services — 100%!
We hope to assist you again soon.
Andriiana López
Andriiana López, quick response via Whatsapp, something you don't really expect from a large organization. Personally I like it when you have personal contact to be helped.
April 4, 2025
Unprompted review
Reply from Kissandfly.de
Dear Maarten,
Thank you for your kind words! We’re glad to hear that Andriiana López was able to assist you quickly via WhatsApp. We know how much of a difference it makes to have personal and responsive support, and we're happy to know this stood out to you.
We truly appreciate your feedback and look forward to assisting you again in the future!
Overall
Scammers, cancel your flights for no reason and ask you for more money if you want to rebook.
The client support consist in Indians and eastern europeans that barely know how to speak english. Very unreliable and uselless.
I hope they bankrupt.
March 27, 2025
Unprompted review
Reply from Kissandfly.de
Dear Pedro Martins,
We understand your frustration and sincerely regret any inconvenience caused. At the time of ticket issuance, we received a notification from the airline regarding an increase in ticket prices. Since the additional charge did not suit you, we proceeded with the cancellation of your reservation and issued a full refund.
We strive to provide a transparent booking process and always act according to the policies set by airlines. Our support team is available to assist customers with any issues they may encounter, and we are committed to offering professional and reliable service.
If you have any further questions or concerns, please feel free to reach out.
Thanks to Iryna
Many thanks to Iryna Basara for her helpful advice to revocer my ksisandfly account! I am really greatful!
March 11, 2025
Unprompted review
Reply from Kissandfly.de
Dear Robert,
Thank you for your kind words! We're delighted to hear that Iryna Basara was able to assist you in recovering your account. We'll be sure to share your appreciation with her. If you ever need further assistance, we're always here to help!
Comprehensive help despite the late…
Comprehensive help despite the late hour!
Many thanks to Anna Zhyvko from kissandfly, who very kindly and detailedly listed all the information needed to rebook a flight!
March 7, 2025
Unprompted review
Reply from Kissandfly.de
Dear Karin,
Thank you for your kind feedback! We're so glad to hear that Anna Zhyvko was able to provide comprehensive and detailed assistance, even at a late hour. Your appreciation means a lot to us, and we’ll make sure to pass along your thanks to her.
If you ever need further assistance, don't hesitate to reach out. We're always here to help!
Iryna Basara helped me with my check in…
Iryna Basara helped me with my check in and she replied super fast and with clear instructions! Thanks
March 7, 2025
Unprompted review
Reply from Kissandfly.de
Dear Martina Lovrinov,
Thank you for your kind feedback! We're delighted to hear that Iryna Basara was able to assist you quickly and clearly with your check-in. We’ll be sure to share your appreciation with her!
If you ever need any further assistance, don’t hesitate to reach out. Safe travels!
Customer Support
For some reason (or technical issues) i wasnt able to complete my Check-in online. Sabina Safiulova was very much helpful and completed my bookings for me. It was quick and easy.
March 7, 2025
Unprompted review
Reply from Kissandfly.de
Dear Deniz,
Thank you for your kind words! We're glad to hear that Sabina Safiulova was able to assist you quickly and efficiently with your check-in. We’ll be sure to pass along your appreciation to her.
If you ever need any further assistance, feel free to reach out. Safe travels!
I booked a Business Class Ticket…
I booked a Business Class Ticket through kiss and fly and got downgraded on my way back. The airline said Sorry for the bad circumstances and apologized with a voucher but confirmed multiple times that I was eligible for the refund of the difference in fare. Kiss and fly argued that I was not, which was clearly wrong. After publishing a review here they said they would be working on it and asked for patience. I have not heard back from them and they clearly are playing a game. The incident was end of November and it is March now. Would not book with them again!
March 5, 2025
Unprompted review
Reply from Kissandfly.de
Dear Stef,
Thank you for letting us know about your concern. We deeply regret that your experience with your booking did not meet expectations and caused inconvenience.
Please allow us to clarify the situation: Refunds for price differences or other claims related to flight bookings are subject to the policies of the respective airline. In cases such as overbookings, where airlines issue compensation or vouchers directly, we as a travel agency are often bound by these guidelines.
However, we understand your frustration and want to ensure that your concern is investigated correctly.
Our goal is to help our customers in the best possible way and we value your feedback to continue to improve our service.
We would like to inform you that a request for a refund of the difference in your reservation has already been received in our system. This does not constitute a refusal of our assistance. Rather, we would like to inform you that your request is currently being investigated by the airline.
For more information about this process, please visit the "Ticket Refund" section of our website. As soon as we receive a response from the airline, we will of course inform you immediately.
We thank you for your patience and understanding and are available at any time if you have any further questions.
THEY ARE SCAMMERS
I bought a ticket to Mexico for a price and I got charged 150 more than the price of the ticket+commission.They took the money from the account! Triend to call the costumer service numer and it doeant exist so I sent an email. Tehy denay they took the money even though Ive swnt them the bank receipt.
Isn't worth it. It's better to pay a little bit more from a known agency!
Beware of them!!!
January 31, 2025
Unprompted review
Reply from Kissandfly.de
Dear Fern,
Thank you for sharing your experience, and we apologize for any frustration caused. We understand your concern regarding the additional charge, and we want to clarify that any possible excessive write-off may be due to a bank conversion. We recommend contacting your bank's support service to investigate this further.
Our customer support team is here to help, and we are sorry for any confusion or inconvenience. Please don't hesitate to reach out again if you have any additional questions or need further assistance.
WORST EXPERIENCE EVER!
WORST EXPERIENCE EVER!! We paid twice for the flight to and from Abu Dhabi, as the check-in was impossible online to make without paying extra at the airport! I stayed for a whole 24h in contact with the costumer service and NOBODY did anything to help us. Have we not paid, we would have lost our flight on both ways! NO REFUND and no explanation from them at all!!!
TERRIBLE TERRIBLE TERRIBLE.
January 1, 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
We sincerely regret the negative experience you encountered and understand how frustrating this situation must have been. Please accept our apologies for the inconvenience caused during your trip.
We are currently checking the details of your case and verifying all the relevant information with the airline. Rest assured that we are thoroughly investigating the matter to ensure a proper resolution.
We kindly ask for your patience while we complete this process. As soon as we have updates, we will contact you directly.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to address your concerns.
UPD 29/01
We have thoroughly reviewed your request and regarding flight 5W-4431 unfortunately, without a receipt confirming the payment for check-in, we are unable to process a refund. If you are able to provide this document, we would be more than happy to reassess your case. We understand that obtaining such proof may not always be straightforward, and therefore, we recommend reaching out directly to the airline to inquire whether they can provide any form of electronic confirmation for this payment. This could serve as the necessary evidence to support your request and investigate further.
Additionally, with regard to the return flights, we have not received any prior communication from you regarding any issues. As a result, we do not have any information about what may have occurred, the nature of the problem, or which party was responsible. Without such details, we are unfortunately unable to evaluate the situation or offer any resolution. We sincerely regret any difficulties you may have encountered and truly appreciate your understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We remain at your disposal and will do our best to assist you in any way possible.
Unusual procedure, but not bad at all!
I landed to the Kissandfly website through Skyscanner. I was worried due to so many bad reviews, but I found the online booking process easy to follow and the communication about the booking status clear and efficient. The ticket was issued in less than 12 hours and over night time. I would consider booking my flights again with them.
January 20, 2025
Unprompted review
Reply from Kissandfly.de
Thank you so much for your thoughtful feedback! We are delighted to hear that you had a smooth booking experience with us, despite your initial concerns. It’s great to know that our process was easy to follow and that communication regarding your booking status met your expectations.
We truly appreciate your trust, and we would be happy to assist you with future bookings. If you have any questions or need assistance, feel free to reach out anytime.
We look forward to serving you again!
Good customer support from Sahan…
Good customer support from Sahan Ruslana. Thanks very much
January 9, 2025
Unprompted review
Reply from Kissandfly.de
Thank you for your kind feedback! We’re delighted to hear that you had a positive experience with Sahan Ruslana. Providing excellent customer support is our priority, and it’s wonderful to know we met your expectations.
If you need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Prompt customer support through Hrytsan…
Prompt customer support through Hrytsan Nataliia. My problem was quickly solved. Friendly service.
January 4, 2025
Unprompted review
Reply from Kissandfly.de
Thank you so much for your kind words! We’re thrilled to hear that Nataliia Hrytsan was able to assist you promptly and provide friendly service. We strive to offer efficient and helpful support to all our customers, and we’re glad to know your issue was resolved quickly.
If you need further assistance, don’t hesitate to reach out. We’re always here to help!
Worst Experience – Avoid Kissandfly.de at All Costs!
I had the absolute worst experience booking with Kissandfly.de. Initially, the ticket price was $373, which seemed reasonable. However, after booking, they claimed they needed payment verification, which turned into a tedious back-and-forth process that took over two hours via email.
First, they asked for my card details (partially hidden, including the CVV), which I provided as instructed. Then, they suddenly demanded my card together with passport photos , which felt invasive and completely unprofessional.
After all the hassle and wasted time, they finally “completed” the process, only to contact me the next day and say the ticket prices had changed, and my booking was no longer available at the same price. They promised to refund my money, but I am still waiting for the refund.
This company is completely unreliable and unprofessional. Even in my worst times, I will never book tickets with Kissandfly.de again. Avoid them if you value your time, money, and peace of mind!
December 28, 2024
Unprompted review
Reply from Kissandfly.de
Dear Rameez Badebhai,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during the booking process. Please allow us to address your concerns.
Firstly, for security purposes, payment verification is sometimes required to ensure the protection of both our customers and their transactions. While we understand that providing additional documentation can feel inconvenient, these measures are in place to prevent unauthorized payments and fraud.
Regarding the change in ticket prices, unfortunately, flight prices can fluctuate rapidly based on airline availability, and we regret that your booking was impacted by such changes. We understand how disappointing this must have been, and we are sorry for any confusion caused.
We would also like to confirm that your refund was processed on December 28. If you have not yet seen the refund reflected in your account, we kindly ask you to contact your bank for further clarification, as processing times may vary depending on the payment method.
We deeply regret that your experience did not meet your expectations and hope to have the opportunity to improve your trust in the future.
Appreciated !!
Everything very comfortable! And much thanks to Mrs. Hronska for the support, she really helped me in every issue.
I do recommend that company! Best greetings
November 17, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your wonderful feedback and recommendation! We're thrilled to hear that your experience was comfortable and that Mrs. Hronska was able to assist you so effectively. We’ll be sure to share your kind words with her—it will mean a lot.
If you need any further assistance, feel free to reach out. We’re always here to help!
Reply from Kissandfly.de
Dear Nour Aljamal,
Thank you for sharing your feedback. We regret to hear about your dissatisfaction. Please allow us to clarify that we act in strict accordance with the fare rules set by the airline. Unfortunately, as per the fare rules for your ticket, refunds and changes are not permitted.
To ensure transparency, we provide all our customers with the opportunity to review the fare rules before completing their purchase. This information is readily available during the booking process so that travelers can make informed decisions and understand whether tickets are refundable or changeable based on their personal circumstances.
We value your understanding and remain available if you have further questions or need assistance.
I booked my flight on 04.12.2024
I booked my flight on 04.12.2024. The money got deducted from my bank but didnot recieve the tickets.
0512.2024 : recieved an E-Mail with the confirmation of payment and mentioned as long soon as the Flight company confirms the reservation they would issue the ticket. It will take upto 48 hrs.
Same day after 12 hrs they sent one more Email stating Ticket became expensive and i have to pay additional 135 € inorder to book the ticket. Then i asked them for the refund of my money as there were no tickets been booked. I recieved a E-Mail confirmation that the Payment will be cancelled and I will recieve the money.
Since then thes are giving some or other lame excuses like technical problem, Finance deparment is looking into it ....
12.12.2024: They said i will get the money not later than 16.12.2024 and today they saying me to wait till 20.12.2024.
The experience: very frustrating to get my money. I need my money.
Reply to kissandfly: What confirmation are you guys waiting for? You have my money. Just refund my money.
Update 1: 17.12.2024 , kissandfly finance department has contacted me for the account details. Even though they have the details. Sent them again.Not received any communication afterwards.
Update 2: 18.12.2024, received the refund.
December 4, 2024
Unprompted review
Reply from Kissandfly.de
Dear Harsha Vardan,
We sincerely apologize for the inconvenience and frustration you have experienced regarding your refund. We understand how upsetting this situation must be, and we regret that the process has taken longer than expected.
Please be assured that we take your concerns seriously. Your refund is being prioritized, and we are actively following up with the finance department to ensure the amount is processed at the earliest. We will provide you with updates via email as soon as there is further confirmation.
Thank you for your patience and understanding. If you have any additional questions, please do not hesitate to reach out.
18/12
We are grateful for the information you provided for the refund. The refund was made yesterday, December 17. Usually, the funds are credited to the buyer's account within 1-3 business days. If the funds have not been credited to the account after this period, we will provide you with a refund confirmation. You can use it to clarify the status of the transaction with your bank.
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