I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
Scam! They give you cheap prices and let you wait for days until they tell you they can‘t give you this flight but another one without additional charges. These alternatives are quite bad and wer... See more
Company replied
Booking is easy and everything goes smoothly, unless you need assistance. Our flights were cancelled and we could get absolutely no support. The Airline, Flybondi, pointed towards Kiss&Fly as the br... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong nationality
I had a problem with the ticket details. My girlfriends nationality was wrong in the application. Marianna helped me immediately, when i chattet with her and everything is fine now.
December 9, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're delighted to hear that Marianna was able to assist you promptly and resolve the issue with the ticket details. Your satisfaction is our top priority, and we're glad everything is fine now. If you need any further assistance, don't hesitate to reach out!
Great support by customer service…
Great support by customer service Adriina Nosal getting my invoice promptly and in time.
December 4, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind words! We’re thrilled to hear that Andriiana Nosal provided you with excellent support and ensured you received your invoice promptly and on time.
Your satisfaction is our top priority, and we’re always here to assist with any future needs.
Ticket buying process was very easy and…
Ticket buying process was very easy and less expensive than other sites. We had questions and Melnyk was very helpful and answered all my questions. Thank you!
December 3, 2024
Unprompted review
Reply from Kissandfly.de
Dear Michelle,
Thank you for sharing your positive experience with us! We’re delighted to hear that you found our ticket purchasing process easy and cost-effective.
We’re also thrilled to know that Sofiia Melnyk provided the support you needed and answered all your questions. Your kind words mean a lot, and we’ll make sure to pass them along to her.
If you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Wishing you safe and enjoyable travels!
Avoid them, they'll scam you
Perhaps instead of putting verified company under their name it should say "verified scam". That way, people will know to avoid. They're in the business of leaving travelers stranded and pointing fingers at others when you manage to get a hold of someone. I had an agent tell me she was going to call me back within 10mins because she needed to verify something (this was after having had numerous online chats as well as phone calls about an issue with my return flight). She called back several hours later trying to point fingers. Anyway, it's safe to say to avoid them and save yourself the headache.
November 18, 2024
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you’ve had and for the inconvenience caused. Your concerns regarding the handling of your return flight issue are taken very seriously.
Please be assured that your request is being actively handled, and we have contacted the airline to clarify the circumstances surrounding your booking. We are committed to finding a resolution and will update you as soon as we receive further information.
We value your input and deeply regret that our service did not meet your expectations. Thank you for your patience as we work to address this matter.
I had help from Sophia Hronska after I…
I had help from Sophia Hronska after I made a mistake during booking. She had my problem fixed in no time flat.
November 28, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your experience with us! We're thrilled to hear that Sophia Hronska was able to assist you promptly and resolve the issue so efficiently.
Providing excellent service and support is our priority, and it’s wonderful to know that Sophia made such a positive impression during your interaction.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Very fast response to my requests
It was the best option for my flight. Excellent service. I have to change the schedule and their prompt response was effective and easy.
November 9, 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your feedback! We're thrilled to hear that our team was able to assist you quickly and provide the best options for your flight. We're glad the schedule change process was smooth and effective for you. Please don’t hesitate to reach out if you need further assistance—we’re here to help!
Great help from Sahan Ruslana!
November 5, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your feedback! We're thrilled to hear that Sahan Ruslana was able to provide you with such great assistance. Your satisfaction is our priority, and we’ll make sure to pass along your kind words to her.
Thanks again for choosing us, and we look forward to helping you with any future travel needs!
Ticket booking went smoothly
Ticket booking went smoothly. The price was attractive comparing to the competition, as well as suggested airlines were the ones I prefer. I didn't know this website before, so I was little bit concerned of how it goes (given all those negative reviews). But I got my ticket within an hour from booking and I was able to find my booking on the airline page.
October 25, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your experience with us! We're delighted to hear that your booking process went smoothly and that you found our prices and airline options to your liking. We understand that trying a new platform can be a bit uncertain, and we're glad we could meet your expectations with prompt service. If there's anything more we can do for you, please don't hesitate to reach out.
Safe travels, and we hope to assist you again in the future!
I had some questions
I had some questions, and the support service (Andriiana Nosal) was very quick to send me the informations i needed. She also helped me alot about my request and to change something about my booked flight.
Thanks
October 30, 2024
Unprompted review
Reply from Kissandfly.de
Dear Daniel,
Thank you for your kind words! We’re delighted to hear that Andriiana Nosal was able to assist you quickly and effectively with your questions and booking changes. Providing helpful and timely support is what we strive for, and it’s wonderful to know we met your expectations.
If you need any further assistance, please don’t hesitate to reach out. Safe travels!
I was apprehensive when I saw very low…
I was apprehensive when I saw very low ratings! However, my experience was pretty good. Certainly going to use it again!
October 28, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for giving us a chance despite the initial hesitation! We're delighted to hear that your experience was positive and that you plan to book with us again. We’re always working to provide great service, and it’s wonderful to know we met your expectations.
Looking forward to assisting you on future trips!
Great customer support from Marta…
Great customer support from Marta Lesko! Answered fast and precise. Thank you :)
October 28, 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your kind words! We're delighted to hear that Marta Lesko provided you with quick and precise assistance. We’ll be sure to pass along your appreciation. Should you need any more help in the future, don’t hesitate to reach out!
Horrible customer service
Horrible customer service. Phone number only has a German message with no option for English. Confirmation of flights takes forever.
October 11, 2024
Unprompted review
Reply from Kissandfly.de
Dear Jon Dekel,
We apologize for any frustration caused by our customer service and the delay in flight confirmation. We understand the importance of clear communication and quick confirmations, and we’re sorry for any inconvenience you've experienced.
We’re pleased to inform you that your tickets have now been successfully issued and sent to the email address provided during your booking. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for your patience, and we’re here to help.
Best regards,
Customer Support Team
Marta Lesko helped me very quickly and…
Marta Lesko helped me very quickly and friendly with my questions. Thank you very much!
October 23, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind words! We’re thrilled to hear that Marta Lesko was able to assist you quickly and in such a friendly manner. We always aim to provide excellent service, and it’s wonderful to know Marta met your expectations.
If you need any further assistance, don’t hesitate to reach out. We’re always happy to help!
They will cancel on you
I booked a flight ticket that was significantly cheaper than the one offered by Airline. My booking was confirmed and the money was debited. But just one day later I received an email that this ticket could no longer be offered to me at this price. Tickets were still available for the price offered. It's not my problem if Kiss and Fly miscalculated and sold it to me too cheaply. In the end, it's not worth it for me to take legal action here. I just hope that I get my money back. It's still a big scam.
October 23, 2024
Unprompted review
Reply from Kissandfly.de
Dear Ole,
We sincerely apologize for the inconvenience and frustration you experienced with your booking. We understand how disappointing it must have been to have your ticket canceled after it was confirmed.
Occasionally, due to pricing discrepancies between our system and the airline, rare situations like this occur. While we strive to provide accurate and competitive prices, these issues can happen, and we regret that it affected your booking.
Please be assured that your refund is being processed, and we are doing everything we can to ensure it reaches you promptly. We never intend to mislead or disappoint our customers, and we appreciate your understanding. If you have any concerns or need further assistance, don’t hesitate to contact us directly.
Thank you for your feedback, and we truly hope to regain your trust in the future.
23/10
On our agency side, the refund was processed today, October 23rd. Usually, the funds are credited to the buyer's account within 1-3 business banking days. If after this period the funds have not arrived in your account, we will provide you with a refund confirmation, which you can use to clarify the status of the transaction with your bank.
I am super satisfied with the service
I am super satisfied with the service. I booked the return multistop ticket through them for Mumbai-Munich-Autin. I have had the issue with baggage as the ticket was booked with 2 checked bags but flight operator was seeing only 1 bag on their end so I was in trouble as my flight was in night but kiss and fly team has responded me through chat without letting me even wait for couple mins. Their chat team is on spot and reachable within 2-3 minutes after request.
I had the same issue with outbound and return flight so I think they need to improve their backend operations so passengers doesn't have have any trouble at all. But top notch on service and support therefore 4,5 stars. Thank you
October 10, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your detailed feedback and for choosing us for your travel needs! We're thrilled to hear that you were satisfied with our service and the prompt assistance provided by our chat team. Ensuring a smooth experience is our top priority, and we're glad we could help you resolve the baggage issue quickly.
We also appreciate your constructive feedback regarding the backend operations. Your insight is valuable, and we will work on improving this aspect to ensure a seamless experience for all our passengers in the future.
Thank you for your understanding and for rating our service so highly. We look forward to assisting you on your future journeys!
Good customer service
Marta Lesko was very helpful in answering my questions and led me to find a perfect solution.
Thank you!!
October 18, 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your kind words! We're thrilled to hear that Marta Lesko was able to assist you and help find the perfect solution. We truly appreciate your feedback and are glad you had a positive experience with our service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Poor post sale experience
Price and purchase experience was OK. All the rest was not OK.
It took some minutes to get the purchase confirmed. But after that, no ticket was issued and my flight was in two days. I had to call them to get it done.
I never received any email to check in. When checking in directly in the airline website, I realized that the email in the ticket reservation was not my email but some internal email from their company.
Also the return ticket was issued with a different booking code and ticket number. This was quite confusing when I had to check in for the second flight (for which I also didn't get any email).
Although I've entered my miles and more information when purchasing the ticket, this information was not automatically transmitted to the airline.
It looks like they are doing everything manually behind the scenes and nothing is automated.
October 9, 2024
Unprompted review
Reply from Kissandfly.de
Dear Bruno,
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you faced after your purchase. Your experience is certainly not the standard we aim to provide.
We understand how frustrating it must have been to not receive your tickets immediately and to encounter issues with check-in, the booking codes, and your frequent flyer information. We are currently reviewing your case to identify the reasons behind these problems. While we do strive for efficient service, it appears there were some manual processes involved, and we’re working on improving this to ensure smoother automation in the future.
Thank you again for your patience, and we truly appreciate your feedback as it helps us enhance our services.
Prompt reply and great support
Prompt reply and great support. Thanks a lot
October 17, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind words! We're glad to hear you received prompt replies and great support. If you need any further assistance, don't hesitate to reach out. We appreciate your trust in us!
Not providing refund
My American Airlines flight was canceled. I asked AA for a refund and in a couple of days AA confirmed they refunded the travel agency (Kissandlfy) that should refund me. Since then (almost 2 months), K&F has always been responding with automated mails saying they are "working on the refund", "doing their best" and so on. Unacceptable. They are simply not giving me my money back (money already provided to them by AA)
August 29, 2024
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the delay in processing your refund. We understand how frustrating this situation is. Please be assured that we are actively working on completing your refund as quickly as possible.
We would like to inform you that the return was made today, October 17. Usually, the funds are transferred to the buyer's account within 1-3 banking days. If, after the end of this period, the funds do not arrive in your account, we will provide you with confirmation of the return. You can use this to check the status of the transaction with your bank.
We appreciate your patience and understanding.
Very good support
Very good support by Mariia Yatsun...sent my all the info in an email after the conversation. Absolute recommendation.
October 13, 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind feedback! We're glad to hear that Mariia Yatsun provided you with excellent support and promptly followed up with all the necessary information. Your recommendation is greatly appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.