KissLove Hair Reviews 110

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the quality of the products, noting that the wigs are often exactly as pictured and exceed expectations in terms of hair quality and natural appearance. Many appreciate the soft texture, realistic hairlines, and minimal shedding, with some even comparing the quality favorably to other well-known brands. The ordering process is generally smooth, and some reviewers highlight good communication from the company, especially for custom orders. However, some people were dissatisfied with the delivery service, experiencing long wait times and a lack of updates on their orders. There are also instances where customers received wigs that did not match the advertised product in terms of style, length, or density, leading to disappointment with the quality and accuracy of the items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and overall... See more

Quality

Reviewers mention positive feedback about quality, with many praising the hair as soft, high-quality, and... See more

Order

People report positive experiences with order, with many finding the ordering process easy and smooth, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found affordable high quality human hair wigs at KissLove Hair and will continue to buy from this company. The wigs are exactly as pictured and beautiful 😍 The drawstring wigs are my absolute favo... See more

Company replied

Rated 5 out of 5 stars

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the t... See more

Company replied

Rated 5 out of 5 stars

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided... See more

Company replied

Rated 5 out of 5 stars

Placed a custom color order for a kinky curly drawstring half wig. The ordering process was smooth. They communicated quickly and showed me pictures before the final product. It only took about a wee... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓


Contact info

3.5

Average

TrustScore 3.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

RED AND ITCHY SCALP.

To Hume it may concern i perches 5 packs of number 27 from luxyl beauty supply Stockton 963 west march ln.(VIVATRESS pre-stretched HYPOALLERGENIC) for some unknown reason my scalp is itchy and red. I like the color but its a lie about HYPOALLERGENIC i used this same hair and brand for 7 years.

May 18, 2026
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello there
Thank you for bringing this to our attention, and we are deeply concerned to hear about your scalp irritation. First and foremost, VIVATRESS products strictly adhere to premium hypoallergenic standards, which is exactly why you have safely and happily used our hair for 7 consecutive years.

After checking our system, we noticed you purchased these 5 packs from a local physical retail store (Luxyl Beauty Supply in Stockton) rather than our official online store, which explains why we couldn’t find your direct order info. Since our formula has never changed, we highly suspect that this specific store may have either received a batch of counterfeit (fake) products or their warehouse storage conditions caused environmental contamination (like dust mites or dampness) to the packaging, leading to your allergy.

We want to investigate this deeply to protect loyal customers like you. Please contact our dedicated support team directly at service@kisslovehair.co with photos of the hair packaging/barcodes and the store receipt. We are fully committed to helping you look into this store and ensuring you are taken care of!

Best regards,
Customer Care Team

Rated 5 out of 5 stars

Finally Found My Go-To Wig Company

Amazing experience from start to finish! Their customer service is truly top tier. They work with you to make sure you’re happy. The quality of the hair is also beautiful and exceeded my expectations. It’s rare to find a company that genuinely cares about its customers the way they do. They’ve definitely gained a lifetime customer in me!

May 18, 2026
Unprompted review
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Reply from KissLove Hair

Hello there,
Thank you so much for your kind words and support! We’re truly happy to hear that you had an amazing experience with both our customer service and hair quality. Our team always strives to make sure every customer feels valued and satisfied, so your feedback means a lot to us.
We’re honored to have gained your trust and can’t wait to serve you again in the future. Thank you for being part of the Ashimary family! ❤️

Rated 5 out of 5 stars

Great customer service 10/10 the…

Great customer service 10/10 the quality of ur product are top tier 10/10 100% recommendation kids love hair

May 17, 2026
Unprompted review
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Reply from KissLove Hair

Hi there,
Thank you so much for your amazing review! We’re thrilled to hear that you and your kids love the hair and that our customer service met your expectations. Your support means a lot to us, and we look forward to serving you again in the future!
Best regards,
Kisslove Hair Team

Rated 5 out of 5 stars

I mistakenly ordered incorrect wig.

I mistakenly ordered incorrect wig.
After receiving it, I contacted the kisslove hair customer service & wowwww they were very helpful & gave options & I decided to go with an exchange to the correct hair.
Wowwww, they sent me the new hair.
It was really fast! I was extremely impressed by their customer service they kept in the loop in every stage until I received my hair.
Am so happy & highly recommend big time.
Am indeed a very happy customer.
Keep up the great job 👏

May 5, 2026
Unprompted review
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Reply from KissLove Hair

HI there
Thank you so much for your kind words and support! 💕

We’re truly happy to hear that our customer service team was able to help you exchange for the correct wig smoothly. Providing quick support and keeping our customers updated throughout the process is always our goal.

Thank you again for your trust and recommendation. We’re so glad you’re happy with your new hair! Enjoy your beautiful wig, and we look forward to serving you again in the future. 💖

Rated 5 out of 5 stars

I had a great experience with KissLove…

I had a great experience with KissLove Hair! The quality of the hair is truly top-notch—definitely the best wig company I’ve ever done business with.

I ordered a 300% density wig, and it was exactly as advertised—full, thick, and beautifully made. The hair is soft, high-quality, and exceeded my expectations.

If you’re looking for a reliable company that delivers what they promise, I highly recommend KissLove Hair. I will definitely be a returning customer!

April 25, 2026
Unprompted review
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Reply from KissLove Hair

HI there
Thank you so much for your amazing feedback and support! 💕

We’re truly delighted to hear that you loved your 300% density wig and that it exceeded your expectations. Providing full, high-quality, and beautifully made wigs is always our goal, so your kind words mean a lot to us.

Thank you for trusting KissLove Hair and for recommending us to others. We’re honored to be your favorite wig company, and we can’t wait to serve you again in the future! ✨

Rated 2 out of 5 stars

Average

Wig is very thin even though supposed to be 180% so the length is missing about 2 inches if you consider the length cutting short at the ends of the unit are basically nothing but strays

Kiss love I most definitely do have an order. The order number is KS36960. The wig is thin. After further getting into it and trying to make it work, it does not even lay properly. Waste of money at this point. I have ordered several human hair wigs from online and this one was not up to standard at all.
I will say the hairline is nice. Texture is accurate.

April 9, 2026
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello there ,
Thank you for your feedback.
We’re sorry to hear about your experience. However, we were unable to locate your order based on the information provided in this review, so we are currently unable to verify the details of your purchase.

Regarding your concerns about density and length, please note that slight variations in appearance (such as ends looking thinner) can occur depending on styling, layering, and measurement methods. That said, we would be more than happy to check this for you and provide a proper solution.

Could you please contact us at server@kisslovehair.com with your order number or more details? Our team will investigate this thoroughly and assist you as soon as possible.

We look forward to resolving this for you.

Best regards,
Kiss Love Hair

Rated 1 out of 5 stars

Bad hair

well the ordering was easy and the wig came quick but I ordered a 18inch kinky with natural hairline. I go like a 14inch. to quality was really bad. lets talk about the return process. It says to chat about your issue. its not a chat, they want you to put in your issue and then say o no one is here at this time. we will respond later. then it is not a chat. you just wanted me to sent a text and wait 48 hours for a response. I want what I paid for and not have to jump through hoops to get a response on how to return

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of scammers

I don’t know who are doing these reviews, but it is clearly a lie. There is another page that most customer said that they have been waiting for weeks to receive their unit. I was told that the service would be quick and easy. It has been everything but!! please just give me my money.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

The hair

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the time and always tell people if they want quality hair, go to Kisslove

December 29, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

We're pleased to know that your experience with us was a good one! Thank you for choosing Kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Rated 5 out of 5 stars

Worth buying!

I was sceptical and wasn't expecting much The wig went beyond my expectations. the texture...wow! The hairline amazing. I've bought countless wigs but so far I cannot fault this one. Time will tell. Additionally hair the staff responds promptly to messages.

November 28, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

Rated 5 out of 5 stars

I am back to this verndor again

I am back to this verndor again, this is my second order. I bought a 20 inch burmese curly wig, hair wig is full and curls are bouncy. I met some problems in the shipping process, but finally solved with the help of the seller.Tkank you! I love love the hair!

November 10, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Kaylee.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

Rated 5 out of 5 stars

Wig review

I have ordered from this site in the past and I love the hair. It’s soft and beautiful. I will be ordering again

August 1, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

Rated 1 out of 5 stars

Kisslove Hair is a scam

The wig I purchased from Kisslove Hair is not the wig I received. I immediately contacted the company to advise them of the problem. I was asked to send a picture of the wig. The company asked for a picture, so they can deny the wig. I informed the company that I was sending the wig back. The company repeatedly asked for a picture instead of providing me with a return address. I returned the wig to sender. The company then claimed I sent the wig to the warehouse, and not directly to the company. kissLove Hair is a Scam.

October 16, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello, our return policy already states that the return address and shipping address are different :https://www.kisslovehair.com/pages/return-policy
We need photos to confirm whether the wig has been used. Wigs that have been used cannot be returned
You didn't ask for our address, you returned it directly to the address on the package, which is the FedEx shipping address, not our return address
And even if you were asked to contact the courier to change the address, you were unwilling,
We didn't receive the return package ,we can't refund you

Rated 1 out of 5 stars

Don’t order from them they are a scam!!

I ordered my hair over 2 wks ago and they are saying it’s due to clearance but clearance wasn’t done til 3 days ago so still was 2 wks later . I am asking for a refund . They keep trying to do a replacement and resent it , but they will be another 2 wks and they are not answering what happened to my original order. The tracking # was fake . They are refusing to refund me cause I made a negative review . They are very unprofessional and rude . I have msgs from WhatsApp to show proof.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I ordered a wig from this company and it was everything I imagined it to be. There were no gimmicks or scams. The wig showcased on the website is the exact same wig that was delivered to me. I received so many compliments on my hair. I will be purchasing this hair again as I like the texture and feel of it. This company is the best and stands on quality and affordability.

October 27, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi,Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service & products, and it’s wonderful to know we hit the mark.

Rated 5 out of 5 stars

The full lace wig from KissLoveHair is…

The full lace wig from KissLoveHair is super soft, true to length, and easy to install. The lace melts beautifully and looks very natural. Minimal shedding — I love it! 💕

October 12, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Marlie.Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service & products, and it’s wonderful to know we hit the mark.

Rated 1 out of 5 stars

They gota be paying for reviews the…

They gota be paying for reviews the wigs I received is shedding and isn’t glueless lace is too big I’m just not satisfied and they offered me $10 tuh these ppl are scamming folks out of their money please don’t purchase wigs from them my wig looks like a beauty supply wig it’s frizzy and the hair is not giving sorry stop playing for feedback DO NOT SPEND YOUR MONEY WITH THESE SCAMMERS

October 7, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hello, we have received your review. If you are not satisfied with the wig, please send some wig pictures to us ,you can contact our email server@kisslovehair.com,or contact this WhatsApp +8617737689530,the customer rep will sort it out ASAP

Rated 4 out of 5 stars

Wow thank you KissLove Hair

Wow thank you KissLove Hair, my order arrived, it was even better than I imagined. Keep it up, the service, the packaging, was just on point.
Will definitely be ordering more.

Susan from Germany 🇩🇪 ❤️

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Third time ordering from this website

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided with information letting me know if it was being processed or if my order was started. Yes the wait limit for the wig to get to me took awhile but it’s definitely worth the wait because the wig looked exactly like the pictures that are being shown.

September 18, 2025
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi ShaMaya.We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.

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