KissLove Hair Reviews 

118
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many shoppers frequently praise the soft texture, beautiful bouncy curls, and overall high quality of the wigs, noting that the items closely match the online pictures. Consumers also find the entire ordering process very smooth and truly appreciate the helpful customer support team that promptly answers questions and provides great assistance. Some reviewers were not happy with unexpected delivery delays, non-working tracking numbers, and missing shipping updates regarding their active orders. A few people also mentioned receiving products that felt entirely too thin, of poor quality, or completely different from the advertised descriptions.

What people talk about most

Product

People report positive satisfaction with the product, noting that wigs are true to size, length, and color.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the soft texture, accurate... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Customer service

Customers had positive experiences with customer service, noting that support is truly top tier and helpful.... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding communication speed.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wow thank you KissLove Hair, my order arrived, it was even better than I imagined. Keep it up, the service, the packaging, was just on point. Will definitely be ordering more. Susan from Germany... See more

Rated 5 out of 5 stars

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided... See more

Company replied

Rated 5 out of 5 stars

Found affordable high quality human hair wigs at KissLove Hair and will continue to buy from this company. The wigs are exactly as pictured and beautiful 😍 The drawstring wigs are my absolute favo... See more

Company replied

Rated 5 out of 5 stars

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the t... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓


Contact info

3.7

Average

TrustScore 3.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(118)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the wig received is…

The quality of the wig received is excellent! I am satisfied with my purchase.

September 15, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.

Rated 5 out of 5 stars

I love my purchase

I love my purchase. It was very easy to install. I love it. I will be ordering again.

August 18, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.

Rated 5 out of 5 stars

Run do whatever to get this and pay…

Run do whatever to get this and pay that extra to get the most density 32” and my stylist and I love it !!!

August 23, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Jasmine.Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us. Our team strives to deliver exceptional service & products, and it’s wonderful to know we hit the mark

Rated 1 out of 5 stars

THEY SHOULD STOP WITH 360 FULL LACE WIG ADVERTISEMENT ITS NOT FULL LACE…

THEY SHOULD STOP WITH 360 FULL LACE WIG ADVERTISEMENT SPECIALS ITS NOTHING BUT A AWFUL LACE CAP WIG WITH SO MANY BALD SPOTS EVERY PART HAD A BALD SPOT I THOUGHT I WAS LOSING MY HAIR THIS LACE WIG WAS IN WORSE CONDITION THEN ME AND THEY CHARGE ME $400.00 I WANTED A REFUND ASAP BUT THEY HAD THE NERVE TO EMAIL ME WITH DEAR WE DONT HAVE TO REFUND YOU BACK MAYBE IN CHINA YOU CAN DO THAT BUT NOT IN UNITED STATES ALREADY GOT MY MONEY BACK THROUGH MY ACCOUNT AND IF THEY WANT THERE CRAPPY WIG BACK THEY BETTER SEND ME THAT SHIPPING LABEL HERES A UPDATE LAST NIGHT THEY EMAIL ME TO OFFER ME $20.00 TO KEEP THE WIG AND MAYBE TRY SELLING IT TO MY NEIGBOR OR FRIEND OR YOU CAN PAID $25.00 TO SHIP IT BACK TO THEM IN CHINA FOR A REFUND THEY PROVIDED ME WITH THERE ADDRESS AND MIND YOU I PAID $400.00 TO THEM FOR THIS THIN WIG THIS IS SOME 30 RETURN POLICY DO NOT BUY FROM THEM

August 4, 2024
Unprompted review
Rated 1 out of 5 stars

Wrong hair sent

They sent me the wrong wig. I ordered one with red and black highlights and they sent me a straight black one. I tried contacting them through email and they told me to send pictures so I did. The next day they sent me the same email telling me the same thing so I did again and I have not heard anything back from them since.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

Totally unacceptable!!!

I ordered a wig on July 22nd. Still have not received my purchase. Two and a half weeks later I contacted kisslovehair …. I was told they need copy of my card and Id to send my hair!!!
What the Hell!!!
I sent copy of my receipt of purchase … I’ll update whenever the wig comes in or I get a refund!

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Scam! Scam! Run away as fast as you can. I ordered and paid through Paypal. My address is the only one I have and use it for ordering with Amazon and other companies with no issues for years.
I never received my product and filed for a refund with Paypal. Then this scam company informed me they received info my address may not be legit and they need to verify it so I will need to provide a copy of my credit card. Keep in mind I paid on Paypal with a gift card so no credit card was used. After asking several times I demanded Paypal refund my money which they eventually did. Never again.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and fast delivery

The quality of the hair, fast shipping, and discreet delivery

July 29, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

Rated 1 out of 5 stars

They sent me a wig that is way to big I…

They sent me a wig that is way to big I order a small I even send pics of it plus you can see the cap in front like it was missing hair I sent pics of that I have been trying to send it back but way they want to do is play with so after 30ndaya I can't return it I will gi e credit to the lace.and the hair is soft the lacemis so invisible it's great and I was willing to to return this one and get a.360 lace but they will not ans me or get the add to order

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Trash

I paid around $250 for a 22 inch wig, it was supposed to be pre everything. The clips weren’t sewn on, the band inside of the wig wasn’t sewn on, the density was 180 and it had tracks showing throughout. This company is trash, I would never recommend you purchase from this site.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

This was my first order from kisslove…

This was my first order from kisslove hair, and I’m in love with my new wig! The best one I have ever ordered! I actually had to order a small wig cause my head is so small and it fits just right! Will be ordering more!

June 26, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

We’re delighted to hear about your satisfaction with our product and service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.

Rated 5 out of 5 stars

Absolutely stunning wig exactly what it…

Absolutely stunning wig exactly what it looked like but even better! Really worth the money I’m in the uk 🇬🇧 and delivery was around a week even having it pre styled so I was really impressed and I will soon be looking for my next wig! No more synthetic drugs wigs when I can have real hair wigs at such good and affordable prices thank you for such a beautiful wig now the bar is set high because this wig far exceeded my expectations thank you once again for Pa beautiful wig xx

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

Deceitful advertising

Deceitful advertising. After viewing a product on FB, I clicked the link which defaulted to, what I had thought was that very product. No. Unbenounced to me, it defaulted to a product they are trying to get rid of. I will never use this company again.

June 25, 2024
Unprompted review
Rated 2 out of 5 stars

Hair full of straw

I was excited to have an ombre wig with a density of 250. What I received turned into a bushel of straw. I was impressed by the color and density, after a week of wearing the wig it turned into a bushel of straw. I only wear ombre wigs, so I'm aware of the effect of color on a wig but this abnormal. The lighter streaks would not hold a curl nor lay flat. I tried different hair products and conditioners nothing helped to soften the wig. The shedding in beginning was minimal after a week my floor was covered They owe me a refund

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

The wig was beautiful

The wig was beautiful a little thin. It came on time perfect delivery LOVED THE EXTRA gifts. I would like to be a wig influencer for your company if that's okay.

May 4, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Davis,thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding!

Rated 4 out of 5 stars

I love this wig

I love this wig. Love the hair texture and the fact that I can part it in multiple places. It took a little longer to arrive than expected, but not too bad.

May 4, 2024
Unprompted review
KissLove Hair logo

Reply from KissLove Hair

Hi Maxine,thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! In order to bring a better product, our production time may be a little longer If you have any other questions, please contact our customer service.

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