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KissLove Hair Reviews 

118
•
TrustScore 3.5 out of 5

3.7

Wig Shop
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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many shoppers frequently praise the soft texture, beautiful bouncy curls, and overall high quality of the wigs, noting that the items closely match the online pictures. Consumers also find the entire ordering process very smooth and truly appreciate the helpful customer support team that promptly answers questions and provides great assistance. Some reviewers were not happy with unexpected delivery delays, non-working tracking numbers, and missing shipping updates regarding their active orders. A few people also mentioned receiving products that felt entirely too thin, of poor quality, or completely different from the advertised descriptions.

What people talk about most

Product

People report positive satisfaction with the product, noting that wigs are true to size, length, and color.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the soft texture, accurate... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Customer service

Customers had positive experiences with customer service, noting that support is truly top tier and helpful.... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding communication speed.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wow thank you KissLove Hair, my order arrived, it was even better than I imagined. Keep it up, the service, the packaging, was just on point. Will definitely be ordering more. Susan from Germany... See more

Rated 5 out of 5 stars

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided... See more

Company replied

Rated 5 out of 5 stars

Found affordable high quality human hair wigs at KissLove Hair and will continue to buy from this company. The wigs are exactly as pictured and beautiful 😍 The drawstring wigs are my absolute favo... See more

Company replied

Rated 5 out of 5 stars

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the t... See more

Company replied

Company details

  1. Wig Shop

Written by the company

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓

Contact info

3.7

Average

TrustScore 3.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(118)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best service ever

Best service ever. I needed a wig for my birthday and ordered at the last minute. Customer service insured I would receive my order before hand. It came quicker. The wig is beautiful. It is amazing. Thank you

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

This is my 2nd purchase

This is my 2nd purchase, the first time the hair was true to length and density but it tangles and shed a lot, I decided to try again because I wanted full lace and they were the one of the few places with full hair, this time I purchased 4 hair for over $1200, the hair is terrible, they mix 8 inches hair with the 24 inches so it’s thicker in the scalp and thin and stringy at the end, very deceiving, also the have tons of only all 5 stars reviews but I couldn’t find anywhere in the site to leave my review. They just last a few customers because I had referred at least 20 people to them. Save your money by shopping elsewhere

May 1, 2023
Unprompted review
Rated 2 out of 5 stars

hair texture bad

I ordered HD 28 inch deep wave wig. when delivered, My lace was transparent, and the deep wave texture is horrible, tangles a lot, sheds. Not happy customer at all.

October 18, 2022
Unprompted review
Show reviews in all languages. (118 reviews)

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