Wow thank you KissLove Hair, my order arrived, it was even better than I imagined. Keep it up, the service, the packaging, was just on point. Will definitely be ordering more. Susan from Germany... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided... See more
Company replied
Found affordable high quality human hair wigs at KissLove Hair and will continue to buy from this company. The wigs are exactly as pictured and beautiful 😍 The drawstring wigs are my absolute favo... See more
Company replied
The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the t... See more
Company replied
Company details
Written by the company
Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓
Contact info
Room 343C, 3/F, World Trade Square, 21 On Lok Mun Street, 999077, Fanling, N.T., Hong Kong
- +8617737689530
- server@kisslovehair.com
- kisslovehair.com
3.7
Average
118 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful and so soft
May 1, 2024
Unprompted review
Reply from KissLove Hair
HiSusan，thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.
Tried to purchase a wig and ended up…
Tried to purchase a wig for my mom and she ended up getting charged multiple times for something that was PURCHASED ONCE!!! Very suspicious and Scam behavior will never order from here again. Save yourself the trouble and DO NOT ORDER FROM HERE
March 30, 2024
Unprompted review
Reply from KissLove Hair
Hi Will G, it could be an installment if not please contact your bank to withdraw your payment for something other than what you intended. If you need any assistance from us, please feel free to contact us at server@kisslovehair.com.
I Love the hair
I Love the hair. The air is soft and very natural looking. Unfortunately, the cap is way too big for me. Definitely need to offer sizes.
March 1, 2024
Unprompted review
Reply from KissLove Hair
Hi,Becky Brittain.Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! About the cap problem We have customized mesh cap customer service You can contact our customer service at server@kisslovehair.com
I really love the hair it’s realistic…
I really love the hair it’s realistic and soft I recommend it to you beautiful ladies you will not be disappointed .😘😘
March 4, 2024
Unprompted review
Reply from KissLove Hair
Hi,Lovetee.We're pleased to know that your experience with us was a good one! Thank you for choosing kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
I purchased a wig from kisslovehair
I purchased a wig from kisslovehair, and it came matted. I sent them an email to return the wig and I spent a month going back and forth with them to return a wig. They pretended they lost my order and sending me emails of the wrong order asking me if that was my order. This went on for a month but you only have 30 days to return your purchase. I will never order from this shiesty company again!!
February 3, 2024
Unprompted review
STAY FAR AWAY FROM THIS COMPANY!!!!
STAY FAR AWAY FROM THIS COMPANY!!!!! I placed my order on 2/14/2024. I still have had ZERO contact from them regarding the status of my shipment. I emailed them twice and received ZERO reply. I understand that it was an extended holiday in their country; however, they should not have been taking people's money for orders they KNEW would not be shipping promptly. Very, very, very poor customer service all around. I am disputing the charge as I type this. Please, ladies, do yourselves a favor and DO NOT, I REPEAT DO NOT, buy from this company under ANY circumstances. There are much better companies to spend your hard-earned money with. I only decided to go with this company because it has proved very difficult to find a 360 transparent lace front kinky straight wig at the price they offer. So, in hindsight, that should have been the first red flag for me, but hey you fail and you grow. Stay wise ya’ll!!!!
February 22, 2024
Unprompted review
Scam Company
I am being scammed by this company. Received my order and “free gift” which was not what they advertised. The length of the hair was inaccurate and it was shedding as soon as I took it out the package.
I contacted customer service for a return per their policy. The first response was “oh what’s wrong honey” it did not give me the return address. I again requested the rerun address so I can get a refund. The second response was to ask me if I wanted a $15 refund. I paid $102!! I believe this is a fraudulent company.
February 21, 2024
Unprompted review
Bad customer service
I placed my order on February 2 2024, and I have not heard anything from theses people. I tried calling and emailing them. I don't recommend this site. I want my money back and I will keep trying to reach these people until I do.
Help me if you know how to contact them
February 14, 2024
Unprompted review
Reply from KissLove Hair
Hello,
We sincerely apologize for the delay reply for your email. We understand your frustration. All orders was delayed because of the Chinese New Year holiday here. We will do our best to expedite the shipping process and we will keep you updated on the status of your order. Thank you for bringing this to our attention and we appreciate your patience.
Best regards,
Rachel
KissLove Hair Team
My hair came extremely fast
My hair came extremely fast. I ordered the 26 inch 250% density. It’s really full and beautiful, soft and wavy. I will be ordering from them again in the future.
January 22, 2024
Unprompted review
The quality of the hair it feels so…
The quality of the hair it feels so soft the hairy looks good
February 2, 2024
Unprompted review
I love the hair it was so soft
I love the hair it was so soft, love the extra gifts I got will be ordering from them again
February 1, 2024
Unprompted review
Bad Employee
Someone used my card for 2 purchases. I ordered a wig. And then somebody took advantage and used my card.
January 16, 2024
Unprompted review
Reply from KissLove Hair
Hi Ms. G, please contact your bank to withdraw your payment about something that is not your own will. If you need any assistance from us, please feel free to contact us: server@kisslovehair.com
Buy this unit…..
love this unit no shedding or weird smell and came super early. Buy this unit you won’t be disappointed…,,,
January 24, 2024
Unprompted review
You’ll be satisfied! No worries 😀
Customer service was very helpful . Although the order took a little while to get here due to the weather and post offices not delivering I was still happy when it arrived. 😀 The hair came with no smell, SUPER soft and the curls and the color are the BOMB 💣
I’m a satisfied customer . I give 5 stars🌟🌟🌟🌟🌟
January 22, 2024
Unprompted review
Waited and waited for tracking…
Waited and waited for tracking information, when requested to cancel received email a week later stating I couldn’t cancel my order because it was shipped but no tracking number available. The next day I had a email about my tracking number saying shipped. Then it says delivered in another state and was told I couldn’t get a refund.
November 27, 2023
Unprompted review
Reply from KissLove Hair
Hi honey, we are very sorry for the unpleasant experience. There is some misunderstanding. We are sorry for the delay in the delivery of your parcel due to the large number of parcels waiting to be shipped after the Double 11 Promotion. It is true that the order cannot be cancelled after delivery. If you are not satisfied with the wig you received, please contact us to return it and we will refund you in full. Another state you mentioned is a DHL service region where your delivery address belongs, not the state where your package was delivered and you finally received your package. If you have any questions please feel free to contact us, we're always here to help you.
Best Look For A 360 Wig
Good wig no shedding and it curls great. I’ve change to a side and did crumps all styles came out great. Good lace also .
November 15, 2023
Unprompted review
The wig is great and delivery was easy.
October 24, 2023
Unprompted review
Order came very fast
Order came very fast . The hair is nice and silky like always . This is my second time ordering a wig and the wig is flawless . It came with several gifts( wand, wig band, edge brush and wig cap) .
August 28, 2023
Unprompted review
Reply from KissLove Hair
We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional products and experiences, and we’re excited to continue serving you for years to come.
It arrived before time which is always…
It arrived before time which is always a plus. I'm not in love with the hair
August 28, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.