kitandkaboodal.com Reviews 25,963

Seriously spammed by marketing, 15 marketing emails and 4 texts in the 3 days since I signed up (not counting those relating to my order).
The dress ordered was not suitable as very strange fit, and I'm not sure it would fit the sizes advertised.
All in all very disappointed so far... will see if they are good at processing a return

Edit - no, they are not good at processing a return for a cancelled order. It was a long wait and then they did not refund the whole amount as required to by distance selling regs. I had to send a follow up request to get the delivery charge refunded.

This has always been a favourite company but several things recently have caused this review. For starters, their refund process. Other companies receive your return, acknowledge it and refund you. K&K make you wait a full 14 working days before they process your return. Nearly three weeks. They received one return from me on 1 September (tracked obviously) and another on 5 September. No acknowledgment & no refunds as yet. I’m looking at refunds on 18th and 23rd September (hopefully), which is absolutely ridiculous.

My other issue is sizing. How are they arriving at this? I bought a beautiful linen tunic which was supposed to fit to a 20. There’s no way it would have fitted more than a 14/16. A linen dress sized similarly was like a shapeless sack & would have fitted a 22. Some consistency would be good.

They’re now stocking far too many styles at far too high prices. Better to reduce the amount, get the sizing right before charging £50 for a top.

Two stars for the very patient customer services department.

Very pleased with my top/jacket had loads of compliments would have given 5 stars but delivery time bit long !

Everyone that I have spoken to is friendly and very helpful.

Dear Kit and Kaboodal
Thankyou for all my wonderful purchases this year. You are all amazing 🤩
I have felt so stylish in my outfits this summer and have been able to purchase more as you have had some fantastic offers. I highly recommend you to everyone 🫶🫶❤️🎉😘

Thankyou for your professional & friendly customer service - the items I have purchased have been ‘ fab & affordable’ - In addition always feel confident with prompt delivery & response to any queries- Thankyou

Appalling quality unfinished and puckered seems .
Slow response to complaints
Suggested I return in a post box (no way would it fit)
What about proof of posting ,suggest I would be held responsible if it didn’t arrive.

Bought the Allessandra dress TWICE! Why because on the first time of wearing the first one the whole of the back seam unravelled/came undone. Kit replaced with a duplicate. On second wearing of the second dress, exactly the same thing happened again!! I have to put this down to manufacture/quality control as the dress is loose/flowy, a fabulous shape, lovely fabric but clearly not fit for purpose. I've had to request full refund but have heard nothing.

Fantastic clothing and a great fit. People always compliment the clothes I wear from here. Great customer service too. The phones are answered by humans in the UK - what a refreshing change. Returns can take about 14 days to process but that’s no problem! So glad I found you ❤️

The shorts are a wonderful fit and quality however when I placed my 2nd order I was unable to use the discount code offered on the site. I appreciate they were already reduced however on the day I made my second order the website was offering a further 30% off everything , I even had an email giving me the discount code for 30% off everything. When checking out the code could not be applied. I have sent an email 3 times asking if this was a glitch on the website as it said 'everything' including summer clearance but I have had no response to my query about this so am very dissapointed in the customer service

Have bought from this company many times recently and the clothes have been really nice and good value if bought with their many offers. Not sure the quality is worth the full prices but you can usually get an offer. Having said that my last order never arrived! Evri, terrible delivery company, delivered it to the wrong address as the proof of delivery order was not my address. None of my neighbours had it either. I contacted Kit and Kaboodle by email three times and have had no response. Tried to phone and no reply. In the end I have had to contact PayPal who are dealing with it. Such a shame that Kit and Kaboodle customer relations have let them down and I no longer feel confident in purchasing from them.

Very poor quality clothes.
Trousers huge and look awful on.
Had to pay for tracked return.
1 week on no update and no refund.
Wished I had looked at reviews first.

The trousers I bought are good quality and the colours are true to the site. The customer service was excellent. My order went missing (via the courier.) The response was friendly and efficient. The replacement arrived in 3 days via Royal Mail. Hope they use them regularly now.

I've been caught out a few times with "online purchases" via Facebook but I've now ordered twice from this company because the quality is exactly what you would expect and the delivery was impressively fast. So many scam companies now but I'm delighted I've actually found one I can trust 😊

I have purchased many items of clothing from this company this year and have been always been delighted with the quality and washability of all of them .Now my go to company for casual clothing

I love this company and all the clothes they sell I’ve bought so many pieces and the delivery is quick too.

Nothing is too much trouble for this company. Returns, requests all dealt with speedily and professionally

Great company to buy from. I clicked thro from an Insta ad, so was a bit wary, but loved the clothes range. Ended up buying double what I knew I could keep to try them on, as different parts of my body-size ranges from 14-20. Lovely, quality items, good fit. No hassle to return half, and refund just now arrived into my account. Now one of my new favourite clothes shops.

Great company. Lovely clothes and quick delivery

I am giving 4 stars because the shirt I bought was a very skimpy ‘one size fits all.’ I returned it.
However the customer service and refund were fast and efficient. A pleasant change these days.