kitandkaboodal.com Reviews 25,963

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality and style of the clothing, often finding unique and comfortable pieces that make them feel confident. The customer service is frequently praised for being excellent, helpful, and efficient, with many appreciating the prompt deliveries and easy ordering process. People also highlight the good fit of the clothing and the wide range of styles and colors available. However, some customers mentioned issues with the 'one size fits all' sizing, finding items to be either too skimpy or too large, and a few experienced problems with product quality, such as seams unraveling or thin material. There were also instances of dissatisfaction with the return process, including slow refunds, incorrect return addresses, and poor customer care regarding cancellations.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the high standard, good value, and... See more

Return policy

Clients share ambiguous opinions on return policies, with some reviewers expressing significant frustration... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction and... See more

Order

People report ambiguous experiences with order, with some consumers praising easy ordering, quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars because the shirt I bought was a very skimpy ‘one size fits all.’ I returned it. However the customer service and refund were fast and efficient. A pleasant change these days.

Rated 4 out of 5 stars

Just received three items, on time, nicely packed and good quality but my they are all so large!! I know it’s one size fits all company from 8-22 but as a UK size 14/16 I expected to have some “f... See more

Rated 5 out of 5 stars

I discovered Kit & Kaboodle last Summer & I have added so much of their gorgeous clothes to my wardrobe since then! Fabulous website with easy ordering & prompt deliveries with a choice of courie... See more

Rated 5 out of 5 stars

Im so pleased I found this company. Their clothing range is vast with ever changing designs and colour options, leaning towards a boho vibe, which suits me. Delivery is fast and reliable, their cu... See more


Company details

  1. Women's Clothing Store

Written by the company

Kit and Kaboodal is the home of Made in Italy clothing. As a family owned business our mission is to offer stylish, affordable and versatile women's clothing, designed to flatter all ages, shapes and sizes. Easy-to-wear outfits that can move you seamlessly and effortlessly through the seasons.


Contact info

4.1

Great

TrustScore 4 out of 5

26K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely Amazing company 😁

Absolutely Amazing company they go above and beyond to meet all of our needs ..the clothes are so beautiful fantastic quality and always look fabulous on..they all work so hard behind the scenes to bring amazing quality there like a little family so friendly and always happy to help .

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a bigger lady size 18/20

I’m a bigger lady size 18/20 - but the kit and kaboodle range gives me so much diversity in what I can wear - very flattering too.
The price is just right but the quality surpasses expectations - one thing I would say is - they have great sales too where I can buy and gift to my friends 👌👌

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love This Ferne Jumper would love to…

Love This Ferne Jumper would love to see more bright colours. I have so many in darker colours, but as our winters go through till April, i would still buy more in brighter colours.

Kit & Kaboodal give great service and are so nice to deal with. Thank you for all you do

January 26, 2026
Rated 1 out of 5 stars

Very Poor Quality

Bought a jacket. Seemed ok at first but the material has bobbled after only a few wears. Unable to return as past 30 days. Be mindful of the material and quality.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Customer Service

I had a jumper on order before Christmas which was not delivered properly (if at all) by the courier. I rang customer service and the lady that answered helped me so politely and efficiently. I was so impressed with actually be able to speak to someone and then that person be as understanding, helpful and lovely about it all, how refreshing. I felt like a valued customer and since then (she rectified the problem swiftly and efficiently) I have made other orders as her excellent customer service and manner made me want to order from here again and again.

December 12, 2025
Unprompted review
Rated 3 out of 5 stars

Beware very thin fabric

I bought the Poppy Needlecord trousers in Berry. I have to echo another reviewer who commented on how thin the material is. definitely NOT going to keep you warm in winter without wearing thick tights or leggings underneath.

These trousers are ok, but tbh, had I spent the full price on them instead of the offer price of £37, I would be pretty annoyed at the flimsy material.

They are sold as one size because the waist is very elasticated. I have a large waist and relatively small hips. Therefore, the trouser legs are quite flappy whilst the waist is ok for comfort but I am aware that I am wearing elasticated waistband that is being stretched.

As the other reviewer observed, these are spring/summer trousers, NOT winter trousers.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

No finishing

I don’t usually write reviews but the skirt I received …the hem was raw and uneven… I found it hard to believe anyone would send such an unfinished garment out

November 14, 2025
Unprompted review
Rated 4 out of 5 stars

So large!

Just received three items, on time, nicely packed and good quality but my they are all so large!!

I know it’s one size fits all company from 8-22 but as a UK size 14/16 I expected to have some “freedom” in the sizing but both dresses and the jumper swamp me. Goodness knows how a size 8 would fare!

A shame as I love the quality and the sale prices are great.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Love

Love, love, love this coat. Just what I wanted and as pictured and described. My first purchase through you, there will be more.

November 24, 2025
Rated 5 out of 5 stars

Delighted

First time order and contacted them with a query before order arrived. The lady who answered the phone was lovely and dealt with my query quickly.
My order of a jumper arrived and I was a bit worried as it was 'one size' however it looks absolutely amazing on! Really beautiful and fantastic quality.
So pleased to have found this site and will certainly buy from them again

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality Items

I bought a pair of trousers and a t-shirt top with a discount offer. Unfortunately the trousers have gone in holes in two places along the seams after being worn only twice. There is little or no seam allowance at all and the stitching is poor.
Very disappointing, just glad I didn’t pay full price.
Designs looked really good online and actually the fit is good.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - I needed to make a change to an order and it was sorted and refunded without delay. Shopping with a small business absolutely pays dividends and I will definitely recommend and shop with them again - this is how it should be done 👍🏻

October 31, 2025
Unprompted review

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