kitandkaboodal.com Reviews 25,963

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality and style of the clothing, often finding unique and comfortable pieces that make them feel confident. The customer service is frequently praised for being excellent, helpful, and efficient, with many appreciating the prompt deliveries and easy ordering process. People also highlight the good fit of the clothing and the wide range of styles and colors available. However, some customers mentioned issues with the 'one size fits all' sizing, finding items to be either too skimpy or too large, and a few experienced problems with product quality, such as seams unraveling or thin material. There were also instances of dissatisfaction with the return process, including slow refunds, incorrect return addresses, and poor customer care regarding cancellations.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the high standard, good value, and... See more

Return policy

Clients share ambiguous opinions on return policies, with some reviewers expressing significant frustration... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction and... See more

Order

People report ambiguous experiences with order, with some consumers praising easy ordering, quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars because the shirt I bought was a very skimpy ‘one size fits all.’ I returned it. However the customer service and refund were fast and efficient. A pleasant change these days.

Rated 4 out of 5 stars

Just received three items, on time, nicely packed and good quality but my they are all so large!! I know it’s one size fits all company from 8-22 but as a UK size 14/16 I expected to have some “f... See more

Rated 5 out of 5 stars

I discovered Kit & Kaboodle last Summer & I have added so much of their gorgeous clothes to my wardrobe since then! Fabulous website with easy ordering & prompt deliveries with a choice of courie... See more

Rated 5 out of 5 stars

Im so pleased I found this company. Their clothing range is vast with ever changing designs and colour options, leaning towards a boho vibe, which suits me. Delivery is fast and reliable, their cu... See more


Company details

  1. Women's Clothing Store

Written by the company

Kit and Kaboodal is the home of Made in Italy clothing. As a family owned business our mission is to offer stylish, affordable and versatile women's clothing, designed to flatter all ages, shapes and sizes. Easy-to-wear outfits that can move you seamlessly and effortlessly through the seasons.


Contact info

4.1

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I purchased two cord dresses £52 each

I purchased two cord dresses £52 each. They are just "okay" The cord is very thin and they are very overpriced. I could have got them at a local market for half of what I paid. So disappointed in the quality.

September 20, 2024
Unprompted review
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Hi Liz, we are so sorry that you are disappointed with your purchase. If you are not entirely satisfied please return them to us and we will be happy to refund you in accordance with our returns policy xXx

Rated 5 out of 5 stars

Delighted first time customer

Really pleased with my order,good quality,well priced and packaged really well
It is my first purchase but will definitely be buying again

August 27, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Gail xXx

Rated 5 out of 5 stars

Long lilve KitandKaboodle

I get emails...and you can spend a good half hour going through all the clothing but you fall in love with all of it and particularly the cost. People always remark on the unique colours of my tops and sweaters and ask where I got them and I always tell them. Long live KitandKaboodle.

September 7, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Annie xXx

Rated 5 out of 5 stars

I love shopping at K&K.

I love shopping at K&K.
The clothing is beautiful they do them in larger sizes that are pretty and very modern not fuddy duddy.
When I need help the staff will bend over backwards to help and are very kind. Thank you K&K!
1 negative I can't stop buying lol x

September 7, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Jackie xXx

Rated 5 out of 5 stars

I love K&K

Great quality products! One size fits all! And fabulous customer service! 5*

September 3, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Elaine xXx

Rated 2 out of 5 stars

Disappointed purchase

I bought the black and white stripe top and was really disappointed that the seem was raw and fraying it seems pot luck nowadays with purchases- not sure the quality is the same so may rethink

September 6, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Hi Ann, we are sorry that you were disappointed with your top. The Ridley does have a raw edge design as detailed in the description but if this isn't for you we will be pleased to refund you if you would like to return the top in accordance with our returns policy. xXx

Rated 5 out of 5 stars

Kit & Kaboodal do great clothes

Kit & Kaboodal do great clothes, the fit of the clothes r great, made well & I will buy from them again & again x

September 6, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Kelly xXx

Rated 5 out of 5 stars

I love everything about Kit and…

I love everything about Kit and Kaboodal. The Clothes are quirky and fun yet practical. The Facebook group are friendly and it’s great to see the photographs posted with their latest purchases. The Customer Service is second to none they are always there to help. A very happy buyer 😀

September 4, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Rhona xXx

Rated 2 out of 5 stars

Slow refunds

Great at speedy delivery but really slow to refund you and no acknowledgement that your item has been received back and being processed. I returned an item on 29/08 and have proof they received 2 days later. My account does not show this and im still waiting for a refund which they won’t let me chase until after 14 days.

September 5, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Hi Caroline, our refunds policy is up to 14 days from the date we receive your item back. As soon as we open your order we refund you and email you to let you know. If your tracking tells you which day we received your items back, you should expect to be refunded and emailed on or before 14 days after that date. xXx

Rated 1 out of 5 stars

Disappointed

Unfortunately the top I ordered was nothing like the picture on the Internet. I ordered what I thought was the colour Taupe, what came was a khaki green and the material was shiny, synthetic and cheap looking. Very disappointed, I returned it immediately

September 5, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Hi Melanie, so sorry to her that you were disappointed with your mocha top. The Lois is a cotton, viscose mix which obviously wasn't to your taste, but we will be pleased to refund you in accordance with our returns policy. xXx

Rated 5 out of 5 stars

Everything excellent with Kit and…

Everything excellent with Kit and Kaboodal.Easy ordering, quality items and reasonable prices, money off vouchers, fast delivery service. I love the items, I will be bankrupt soon 😀 I love Kit and Kaboodal 🩷

September 5, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Christine xXx

Rated 2 out of 5 stars

Such a shame as I really liked…

Such a shame as I really liked kitandkaboodal, but lately i've found that the quality of the clothing is very poor & end up being sent back. The material has been thin the stitching very poor sometimes undone & poorly made to be honest more expensive than other companies selling better quality. I feel bad saying this but I wonder if they have changed supplier or have a different person buying in their things? And top of all of this you have to pay for your returns so all in all very expensive! One thing I can say is their customer service is very helpful & kind.

September 4, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Hi Sharon, we are so sorry you feel that the quality has not been the same recently. We still have the same buyers and have lots of different suppliers, but if ever you receive a faulty item we are always happy to replace or refund it for you. While returns are usually at your own cost, we would never expect you to pay to return a faulty item, so please do contact us on 01423 325725 if this is the case. xXx

Rated 5 out of 5 stars

Very very helpful and very friendly…

Very very helpful and very friendly over the phone regarding my order, it seemed as if nothing was to much trouble, which I totally appreciated. Bo sweaters arrived, just another two amongst a whole load of others. Brilliant.

September 4, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Angela xXx

Rated 5 out of 5 stars

Quality Clothing with Style

Great selection of styles to choose from. At 5' 2" just watch out for length. Easy to wear in comfort - quality clothing with style.

September 4, 2024
kitandkaboodal.com logo

Reply from kitandkaboodal.com

Thank you for your great review Janet xXx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look