I am giving 4 stars because the shirt I bought was a very skimpy ‘one size fits all.’ I returned it. However the customer service and refund were fast and efficient. A pleasant change these days.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Kit and Kaboodal is the home of Made in Italy clothing. As a family owned business our mission is to offer stylish, affordable and versatile women's clothing, designed to flatter all ages, shapes and sizes. Easy-to-wear outfits that can move you seamlessly and effortlessly through the seasons.
Contact info
Ousegill Business Park, Unit 3-10, Carr Side Road, Great Ouseburn,, YO26 9AE, York, United Kingdom
- 01423 325725
- info@kitandkaboodal.co.uk
- kitandkaboodal.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pieces that you can style with anything
Got a great gilet. Love the range of clothes and they're good quality, not mass-produced poor quality items from Asia.
Love love love all the jumpers I have…
Love love love all the jumpers I have bought. Good prices and excellent quality. Always a good choice of different designs to suit every size and shape. I have recommended to several of my friends x
The purchase is of poor quality and…
The purchase is of poor quality and questionable sizing!
Refund service lengthy and difficult to get a response
I sent back my item 3 weeks ago given it was for a large amount of money l still have not received my refund. 3 emails on and not one single reply. Having brought from them several times the refund process is a long lengthy process. I gave 2 stars as the clothes good quality. Please get back to me ASAP as l don't want to be taking this further
Really loved the jumper
Really loved the jumper
Quick and efficient delivery
Juliana blouse.
Juliana blouse.
This is a lovely blouse, just right for the season as can have a T-shirt under, wear with leggings or jeans so very wearable and useful.
If I could give customer service 10…
If I could give customer service 10 stars I would. I have been shopping at Kit and Kaboodal for a while now but have never needed customer services, however on this occasion I did have a delivery issue which K&K handled and communicated amazingly to. Thank you so much and will definitely be ordering more.
Sizing is an issue
I ordered a black gilet a couple of weeks ago. I felt apprehensive about the “one size fits all”, the model in the photograph is a small dainty lady, 5ft 3inches size 8 apparently. I am 5ft 8inches & size 16/18. The gilet arrived & looked good, but the shoulders are too narrow…..obviously my back & shoulders are wider than a size 8!! Why aren’t these garments made to fit different sizes? Such a shame, I was going to order other colours if the first one was ok, but won’t do so now.
HUGE clothes!
I ordered a cord dress. Emails I sent asking where my order was after 10 days were ignored. When dress arrived it was enormous so I will return. When they say oversized they mean it! You have to pay for returns too which is disappointing.
Wow, love the dresses
Wow! Bought a dress for my hard to fit body, ravaged by time, steroids and a bike accident where nothing now looks nice. Was surprised and delighted that the one size cord dress fitted as a size 20 with various lumps and bumps, but looked great. Ordered two different styles and was equally delighted, even more so if that's possible. All fitted and all looked great! Delivery was really quick too, and beautifully packed. Will absolutely be shopping here again. 5/5.
Cannot recommend K&K highly enough
Cannot recommend K&K highly enough, the unique Italian stylish clothes. So flattering, highly detailed clothing. To name 2 staff members Sam and Angela, who have always been really helpful. Even though never met, they make you feel very valued.
Long returns process
Love supporting smaller businesses however I won’t be ordering from Kit and Kaboodal again and i can see I’m not the only person with the same issues. You have to pay out of your own pocket for returns and the refund process is the longest I’ve ever know from a company ever. They received my return on 24th October and the refund was only just processed so not even received but processed on the 8th November. Such a shame but when you’re spending a lot of money on the items waiting that long for a refund can be concerning.
Mixed feelings about K&K
Very happy with one of two items I bought. Returned the other as it wasn’t great quality and was covered in someone else’s hair. I had to pay the returns postage myself. Although the return was received quickly, I now have to wait up to three weeks for the refund…not sure why it should take so long to process a refund ?
I have bought lots of times from…
I have bought lots of times from kitandkaboodal, I am always happy with my purchase. You can preorder items too which is really good and they are always sent to you once in. Very pleased with them and will continue to purchase items! Thank you 😊
Shoddily made clothes
I placed an order for three items which arrived speedily…that was the good news. Sadly I have returned all of them. The quality of the garments was shocking. A cheetah print coat was not even hemmed on the sleeves. The fabric was cut wonkily with raw crooked edges on the lapels. It was just awful. I could never have worn it as it would have been impossible to hide the raw edges with the lining sticking out over the cheetah fabric. The denim trousers were very long and had loose threads ..badly finished. The jumper did not look like the one photographed and was disappointingly thin. I had read reviews and thought the company was selling quality clothing. Sadly it’s another fast fashion company selling poorly made clothes. Annoyingly I have had to pay to return the items which seems unfair when the garments were so shoddy.
One sweater was not knitted correctly…
One sweater was not knitted correctly (Eloise).
The frock is lovely
The frock is lovely! Nicely made and comfortable. Good delivery time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








