kitandkaboodal.com Reviews 25,963

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality and style of the clothing, often finding unique and comfortable pieces that make them feel confident. The customer service is frequently praised for being excellent, helpful, and efficient, with many appreciating the prompt deliveries and easy ordering process. People also highlight the good fit of the clothing and the wide range of styles and colors available. However, some customers mentioned issues with the 'one size fits all' sizing, finding items to be either too skimpy or too large, and a few experienced problems with product quality, such as seams unraveling or thin material. There were also instances of dissatisfaction with the return process, including slow refunds, incorrect return addresses, and poor customer care regarding cancellations.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the high standard, good value, and... See more

Return policy

Clients share ambiguous opinions on return policies, with some reviewers expressing significant frustration... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction and... See more

Order

People report ambiguous experiences with order, with some consumers praising easy ordering, quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars because the shirt I bought was a very skimpy ‘one size fits all.’ I returned it. However the customer service and refund were fast and efficient. A pleasant change these days.

Rated 4 out of 5 stars

Just received three items, on time, nicely packed and good quality but my they are all so large!! I know it’s one size fits all company from 8-22 but as a UK size 14/16 I expected to have some “f... See more

Rated 5 out of 5 stars

I discovered Kit & Kaboodle last Summer & I have added so much of their gorgeous clothes to my wardrobe since then! Fabulous website with easy ordering & prompt deliveries with a choice of courie... See more

Rated 5 out of 5 stars

Im so pleased I found this company. Their clothing range is vast with ever changing designs and colour options, leaning towards a boho vibe, which suits me. Delivery is fast and reliable, their cu... See more


Company details

  1. Women's Clothing Store

Written by the company

Kit and Kaboodal is the home of Made in Italy clothing. As a family owned business our mission is to offer stylish, affordable and versatile women's clothing, designed to flatter all ages, shapes and sizes. Easy-to-wear outfits that can move you seamlessly and effortlessly through the seasons.


Contact info

4.1

Great

TrustScore 4 out of 5

26K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Refund service lengthy and difficult to get a response

I sent back my item 3 weeks ago given it was for a large amount of money l still have not received my refund. 3 emails on and not one single reply. Having brought from them several times the refund process is a long lengthy process. I gave 2 stars as the clothes good quality. Please get back to me ASAP as l don't want to be taking this further

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Juliana blouse.

Juliana blouse.
This is a lovely blouse, just right for the season as can have a T-shirt under, wear with leggings or jeans so very wearable and useful.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

If I could give customer service 10…

If I could give customer service 10 stars I would. I have been shopping at Kit and Kaboodal for a while now but have never needed customer services, however on this occasion I did have a delivery issue which K&K handled and communicated amazingly to. Thank you so much and will definitely be ordering more.

November 15, 2024
Unprompted review
Rated 3 out of 5 stars

Sizing is an issue

I ordered a black gilet a couple of weeks ago. I felt apprehensive about the “one size fits all”, the model in the photograph is a small dainty lady, 5ft 3inches size 8 apparently. I am 5ft 8inches & size 16/18. The gilet arrived & looked good, but the shoulders are too narrow…..obviously my back & shoulders are wider than a size 8!! Why aren’t these garments made to fit different sizes? Such a shame, I was going to order other colours if the first one was ok, but won’t do so now.

October 30, 2024
Unprompted review
Rated 3 out of 5 stars

HUGE clothes!

I ordered a cord dress. Emails I sent asking where my order was after 10 days were ignored. When dress arrived it was enormous so I will return. When they say oversized they mean it! You have to pay for returns too which is disappointing.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Ordered a few times and can’t fault the quality of the items.

May 8, 2024
Rated 5 out of 5 stars

Wow, love the dresses

Wow! Bought a dress for my hard to fit body, ravaged by time, steroids and a bike accident where nothing now looks nice. Was surprised and delighted that the one size cord dress fitted as a size 20 with various lumps and bumps, but looked great. Ordered two different styles and was equally delighted, even more so if that's possible. All fitted and all looked great! Delivery was really quick too, and beautifully packed. Will absolutely be shopping here again. 5/5.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend K&K highly enough

Cannot recommend K&K highly enough, the unique Italian stylish clothes. So flattering, highly detailed clothing. To name 2 staff members Sam and Angela, who have always been really helpful. Even though never met, they make you feel very valued.

November 6, 2024
Unprompted review
Rated 3 out of 5 stars

Long returns process

Love supporting smaller businesses however I won’t be ordering from Kit and Kaboodal again and i can see I’m not the only person with the same issues. You have to pay out of your own pocket for returns and the refund process is the longest I’ve ever know from a company ever. They received my return on 24th October and the refund was only just processed so not even received but processed on the 8th November. Such a shame but when you’re spending a lot of money on the items waiting that long for a refund can be concerning.

November 8, 2024
Unprompted review
Rated 3 out of 5 stars

Mixed feelings about K&K

Very happy with one of two items I bought. Returned the other as it wasn’t great quality and was covered in someone else’s hair. I had to pay the returns postage myself. Although the return was received quickly, I now have to wait up to three weeks for the refund…not sure why it should take so long to process a refund ?

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought lots of times from…

I have bought lots of times from kitandkaboodal, I am always happy with my purchase. You can preorder items too which is really good and they are always sent to you once in. Very pleased with them and will continue to purchase items! Thank you 😊

October 25, 2024
Rated 1 out of 5 stars

Shoddily made clothes

I placed an order for three items which arrived speedily…that was the good news. Sadly I have returned all of them. The quality of the garments was shocking. A cheetah print coat was not even hemmed on the sleeves. The fabric was cut wonkily with raw crooked edges on the lapels. It was just awful. I could never have worn it as it would have been impossible to hide the raw edges with the lining sticking out over the cheetah fabric. The denim trousers were very long and had loose threads ..badly finished. The jumper did not look like the one photographed and was disappointingly thin. I had read reviews and thought the company was selling quality clothing. Sadly it’s another fast fashion company selling poorly made clothes. Annoyingly I have had to pay to return the items which seems unfair when the garments were so shoddy.

October 16, 2024
Unprompted review

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