I'm really pleased with my Genesis recycled glass worktop and very much appreciated that George, Jo and the fitters Steve & Daz made what might have been a very stressful part of my new build much eas... See more
Company replied
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Excellent level of service from Kitchen Worktops Direct. Communication was first class throughout and nothing was too much trouble, including the efficient rescheduling of our delivery time. I had ne... See more
Company replied
Managed to source exactly the resin solid worktop product we wanted at a price we could afford after our original supplier (B and Q) messed up badly. Worktop ordered was the right size and price, i... See more
Excellent service all round. We live in Guernsey and were struggling to find a local company to do our new kitchen worktops. George was massively helpful throughout the process and we cannot thank... See more
Company details
Information provided by various external sources
Kitchen Worktops Direct: We are leading kitchen worktops provider in UK. We offer fitted & cheap kitchen worktops, wooden worktops and solid hardwood, beech worktops including trade price wooden worktops at economical price.
Contact info
United Kingdom
- kitchen-worktops-direct.co.uk
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Take your business elsewhere
Having encountered an number of issues with a recent installation I found this organisation both belligerent and rude. The job quoted ended up costing me and extra £400 due to an error with the supply of material due to the lack of diligence on the part of the supplier. In addition, it required numerous visits by the fitter to complete which was really inconvenient and time consuming. Do you yourself a favour and take your business elsewhere. You’ve been warned!
August 14, 2020
Unprompted review
Reply from Kitchen Worktops-direct
Thank you for sharing your perception of your experience. We do apologise that you saw things that way. It's not actually as we recall events at all, based on the facts on file. Again, apologies that you were disappointed.
Warning do not use this company
Warning do not use this company! Was sent the wrong size Corian even though our measurements were spot on and I sent a photo of the delivery. Had to order some more on the recommendation of the supplier which was also the wrong size. Fitter had to come three times before the job was completed. We are out of pocket as the company will not take ownership of mis ordering. Totally unreliable, horrendous customer service, Nothing but stress and upset as a customer, can’t believe still in business. Please don’t use.
August 14, 2020
Unprompted review
Reply from Kitchen Worktops-direct
We do appreciate that you took the time to reply.
It's unfortunately correct that the wrong sizes were taken. The reason was explained, and it was not the fault of the installation department. The additional materials were supplied at cost price. There was no charging beyond what was reasonably required. We apologise again that your installation did not go as we all hoped.
Delays and poor fitting
Experience was a nightmare. I had a young child so moving into a house with no kitchen was a no no and the delays in fitting the worktop delayed my house move for months. First Corian worktop put in was so badly fitted it had to be replaced. They took ages to do this and were full of endless promises to do it ASAP but it dragged on and on. Eventually to compensate me for the delays they upgraded me to a more expensive Corian and I was really pleased with the results but the surface was again badly fitted and has cracked in two places around the hob and needs to be replaced. Using this company was an expensive mistake.
July 4, 2020
Unprompted review
Reply from Kitchen Worktops-direct
Thank you for sharing your honest experience. We apologise again for the excessive wait for Corian to resupply your chosen colour; unfortunately, this was out of our control. As you mentioned, we did upgrade the colour at no cost to you. However, upon checking, we have no information that the counter was cracked. Please confirm whether this still requires attention; it will be addressed promptly.
Appalling service
The service was appalling, in the end we cancelled our order and went elsewhere which was such as shame as we loved the worktops and the ones we have ordered are not comparable on quality.
May 5, 2017
Unprompted review
Reply from Kitchen Worktops-direct
Thank you for sharing your experience. We are disappointed that it did not meet the excellent standards we strive to uphold on every project. Unfortunately, supplier manufacturing delays occur from time to time and are beyond our control, so we cannot expedite delivery. I do note that a full refund was made without question.
Awful Company
I ordered some American Black Walnut worktops from these guys. They were almost impossible to come by at the time but they said they could get them.
After the first few excuses James the fitter offered to come to my house template the job and fit free to compensate for all the delays. When he visited he stated that I shouldn't have them fitted yet as we were still due to have plastering and painting to do.
Once we were in a state to have the tops fitted came the excuses. I received a call from James like clockwork every week with various excuses similar to previous reviews who were obviously waiting for work to be done around the same time as us.
The final straw came when we were phoned to say that someone at the company had left the tops outside to long before delivery and that they had warped. This was the last straw for me as I had had to move into my in laws 2 bedroom bungelow with my wife and two girls (1 & 3). I contacted Unicom for a refund and was told by them that I was fully responsible and liable for the damaged worktops and that I would not receive a refund.
Luckily James phoned again and I let it go to my answerphone rather than answering, where he left a message admitting responsibility and offering to fit an alternative product at the company's expense. I fully believe that this is the only reason that the company refunded my money despite the original refusal to do so.
In the end we used Worktop Express who delivered what we ordered when they said they would.
Never again!
May 9, 2014
Unprompted review
Reply from Kitchen Worktops-direct
We regret that you had a negative experience ordering your Wooden Worktops. The procedure is that after ordering, the order is placed with a third party, of which “James” was the director. Our office was unaware that your order had not been fulfilled. Upon learning this, we immediately provided instructions to fulfil your order with an alternative, equal-quality wood. We accepted your decline and issued a full refund. Again, we sincerely apologise for your disappointment.
Fabulous Quartz, price, customer relations
I was hesitant about this company because it felt very 'sales' pitch on the phone. However, I took a chance (and protected myself with purchasing via a credit card) and ordered the worktop. The salesman who took my order was polite and the company contact afterwards with fitting dates, etc, was well organised.
The fitters who came to measure up (James and Dave??) travelling all over the country daily fitting worktops, were top drawer! They measured perfectly and returned a week later to fit the tops. The tops themselves are awesome - absolutely gorgeous and I'm so pleased I went with them. The fitting was a breeze and the guys were incredibly nice (same two) and I would praise them again and again. Unlike my kitchen cabinet company (whom I wouldn't recommend), Kitchen Worktops Direct (or Unicom) I definitely would.
April 28, 2014
Unprompted review
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