We received a beautiful coffee thermos and there was a defect when we open the top with the rubber gasket or washer. They sent a picture and they sent a new thermos and did not want the defective ther... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pauline from customer care was very proactive to solve my question about my purchase, helped me to split my order to ensure the delivery of the most urgent items on time. Good prices, amazing s... See more
What an outstanding customer service, very fast delivery and quality products. Great! I made the order in the afternoon the 22.12.2022 and I've got the item the very next day in the morning! This is... See more
Company replied
The website shows 100kr welcome discount but doesnt mention that you have to buy for minimal 1000kr until you have already gave them your email and phone number. It feels like a scam designed just to... See more
Company details
Written by the company
KitchenTime er en køkkenudstyrsbutik på nettet hvor du finder alt til dit køkken til rigtige gode priser. Vi vil gerne tilbyde dig fantastiske produkter som gør at du både laver bedre mad og trives i køkkenet. Uanset om du er amatør eller professionel, så har vi noget for dig, og vi hjælper dig gerne med at finde det du leder efter.
Kitchentime
Written by the company
- Nordens største sortiment på nettet
- KitchenTime eksisterer også i Sverige, Norge og Finland, og målet er at blive den bedste butik indenfor køkkenredskaber i Skandinavien. Vi syntes at køkkenet er hjemmets hjerte og er fascineret af alle de underværker som kan opstå der. Vi vil tilbyde dig fantastiske køkkenprodukter som gør at du kan både lykkes og trives i køkkenet.
- Tryg og Enkel Handel
- Vi tilbyder mange sikre betalingsmetoder, og vi er lette at få fat i!
- Fantastisk Kundeservice
- Vi lover altid en kort svartid samt en god og personlig behandling!
Leveringsinformation
Gratis Fragt
På KitchenTime.dk tilbyder vi gratis fragt hvis du handler for mere end 499DKK
Contact info
Stämpelvägen 3, 394 70, Kalmar, Sweden
- +46108085388
- info@kitchentime.dk
- kitchentime.dk
4.2
Great
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
November 7, 2019
Unprompted review
Intet at klage over.
Intet at klage over.
Hurtig levering osv...
5 * !!
October 28, 2019
Unprompted review
Fin service.
October 28, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Received a rusty knife. No new item and no answer.
I ordered cutlery from kitchentime.dk and when it arrived one of the knives was rusty. (This was not kitchentimes fault)
Immediately afterwards I filed a complaint. They asked me if I wanted a new knife or a 50kr refund, to which I answered that I wanted a new knife.
It is now two moths since I filed my first complaint. I haven’t received the knife and I am not sure if they have even sent a new one.
They have stopped answering my emails, which means that I have no idea what’s going on with my order.
All in all a very bad experience.
October 5, 2019
Unprompted review
Reply from KitchenTime.dk
Hi Anders.
Thank you for the review.
I will inform our customer service, and they will take a look at the case to find out why you haven't received it yet.
Have a nice day
Kind regards
Kevin from Kitchentime
Super service
September 24, 2019
Unprompted review
STAY AWAY FROM THIS WEBSHOP!
After placing my order with this company, the problems started.
The order (value DKK 928,- = € 125,-) was placed on June 27th and estimated to ship out on July 9th.
On July 10th, I got an e-mail with information about a delay of shipping, but without a new shipping date.
As no further information received since July 10th, I tried to call Kitchen time on July 17th . Now I realized the there was no phone number available on the Danish website, only a possibility to write them a message. I then used a search engine to find the number, which directed me to the Swedish office in Uppsala. Here I got in contact with customer service, Emma, who was friendly, but not very helpful. I asked her to get my delayed items quickly and suggested Kitchentime to buy the items from another vender in Sweden. (The brand Rörstrand is one of Swedend’s biggest porcelain brands and easy to buy in any warehouse). I must have my parcel no later than July 26th which would give Kitchentime 9 days to deliver to me. 24 hours later (July 18th) I got an email from Kitchentime, telling me that my order now has been delayed until August 21st. I called customer care, Henrik, who was not very friendly at all and not willing to pass me on to the customer care manager nor give me the name of this person!!! He further stated that they don’t want to speak to their customers from other countries than Sweden!!! Later on July 18th I talked to Rebecca in customer service and followed my phone call up with an e-mail, asking her to cancel my order, which now has been done.
My conclusion is:
- I should have checked out this company before placing an order with them.
- I waited 3 weeks to get a new delivery date.
- this delivery date was further 5 weeks ahead = waiting 8 weeks.
- no phone number to a Danish customer service.
- I haven’t experienced such extremely poor customer service ever.
- stay away from this company!
July 22, 2019
Unprompted review
Reply from KitchenTime.dk
Hi Gregers.
Thank you for your review.
We sincerely apologize for the experience that you have had with us and our service. Your review will be passed on for further investigation, so that cases like yours can be avoided in the future.
Again, we apologize for the bad experience.
Have a nice day!
Kind regards
Kevin from Kitchentime
products sent from Sweden (=longer…
products sent from Sweden (=longer delivery time) which is not clear when you order from Danish website that promised quick delivery. Order placed 18.6. and when I realized that the stock was supposed to be sent from Sweden, I sent an email to customer service asking specificly for quick delivery. 19.6. reply from Kitchentime that stock would be sent the same day. However the parcel was only dispatched 20.6. afternoon and could be picked up on 24.6. This is not exactly what I see as quick delivery and the customer service reply is incorrect.
June 27, 2019
Unprompted review
Reply from KitchenTime.dk
Hej B.Steensen.
Thank you for the review.
We appologize for the late delivery.
We try to get all of the packages delivered on time, every time. Unfortunately, complications sometimes occurs. We are always trying to get better when it comes to delivery.
Have a nice day!
Kind regards
Kevin from Kitchentime
Reply from KitchenTime.dk
Hi Jacob.
Thank you for your review.
We apologize for this and will pass this on to the right people.
Please contact our customer service for help.
Have a nice day!
Best regards
Kevin from Kitchentime
Fast delivery
February 26, 2019
Unprompted review
Great
Order arrived damaged (from production most likely), got it exchanged with no problems
February 21, 2019
Unprompted review
DO NOT BUY!
They delivered the item we purchased in an odd colour - it looked nothing like the picture. I have tried to write to the customer service 3 times and have not heard
anything back.
Tried to find a phone number but they have no number at the moment! So we are stuck with an item we cant use! DO NOT BUY FROM THEM!!!!
February 20, 2019
Unprompted review
Reply from KitchenTime.dk
Hi Louise!
Thanks for your review.
We are very sorry that we haven't replied to your mails.
Our customersupport are informed and will contact you as soon as possible.
Have a nice day!
Kind regards
Kevin from Kitchentime
God pris og hurtig expidition
February 20, 2019
Unprompted review
Hurtig ekspedition og levering
February 20, 2019
Unprompted review
Not trustworthy website. Didn't get my order from November 2018.
I ordered a bathroom shelf on this website back in November 2018. It is the end of January 2019 and I still didn't get my order.
In the meantime, I contacted them several times, but nothing is happening! I am afraid that this site is not trustworthy! As to the level of their service, it's close to none, as it is me all the time who has to call them and inquire about my order!
January 29, 2019
Unprompted review
Reply from KitchenTime.dk
Hi.
Thank you for your review.
We are very sorry to hear that our service wasn't satisfying.
If I had some information (e.g. name), i would be able to take a look at the case so we can fix this as soon as possible.
You will be contacted within minutes.
Have a nice day!
Kind regards
Kevin from Kitchentime
Super service 😊😊😊😊😊
January 21, 2019
Unprompted review
The items arrived on schedule despite…
The items arrived on schedule despite of the busy Holiday season. Also it was well packed and I got the exact items.
January 21, 2019
Unprompted review
Hurtig ekspedition og levering.
January 21, 2019
Unprompted review
Quick delivery!
Even though I placed my order for a popular product two weeks before Christmas it was delivered in time for a present to a family member. :-)
January 14, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.