I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
174K reviews
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Be nice to talk to a person, not a robot
Got back to me in the end and the issue was resolved still took nearly 24 hours and had me talking to a robot, quite frustrating
April 22, 2026
Unprompted review
Reply from Kiwi.com
Dear Sean Lydon,
Thank you for sharing your feedback with us regarding your recent experience.
We recognize the importance of your concerns and want to assure you that we are committed to thoroughly reviewing the issues you have raised. Our specialized team will be conducting a detailed investigation into the circumstances surrounding your booking.
You can expect to be contacted by one of our agents once our review process has been completed.
Best regards,
Customer Advocacy Team
Simple and efficient
May 2, 2026
Reply from Kiwi.com
Hello Andrew, thank you for your feedback. We're happy the booking was simple and efficient for you.
Don't book flights at KIWI
I booked a one-way ticket
from Incheon(ICN) Airport in Korea
to Don Mueang(DMK) Airport in Thailand at on September 22.
However, the day after booking, the airline canceled the flight unilaterally.
The airline's unilateral cancellation is, of course, a 100% refund, but KIWI initially gave a strange answer that it would refund 10%, and I've been asking for it, but I've been answering it for a month just to wait.
People who booked the same flight on different websites received 100 percent of the refund, but I don't know why KIWI doesn't want a refund. KIWI is a relay company that should be avoided at all times.
April 1, 2026
Unprompted review
Reply from Kiwi.com
Dear Hyerang KIM,
Thank you for leaving your review and sharing your experience with Kiwi.com.
We appreciate you bringing these matters to our attention, and we want to assure you that your feedback is valuable to us. Our dedicated team is already working on examining your case to understand the full circumstances of your experience.
Once our review has been completed, you will be contacted by one of our representatives to address your case directly.
Kind regards,
Customer Advocacy Team
Avoid at all costs
This is the worst customer service I have ever experienced. I would strongly advise others to avoid this company.
The entire situation has had a significant impact on my wedding, including causing disruption for the wedding party. To make matters worse, they have provided my credit card company with what I believe to be inaccurate information, claiming the service was delivered, yet they have refused to share any evidence with me or even provide a clear complaints contact.
Despite the airline confirming that changes to the flight are possible, Kiwi have failed to assist. They have refused to make the change, citing the fact that I did not purchase their disruption protection, which is unreasonable given that it was the airline who rescheduled the flight, not me. No suitable alternatives have been offered. At one stage, an adviser even suggested it was “a shame” I will miss the wedding, which is completely unacceptable. Another suggested I should simply purchase new tickets at my own expense.
Overall, this has been an extremely frustrating and distressing experience. It is important that consumers are aware of how situations like this are handled so they can make informed decisions.
April 23, 2026
Unprompted review
Reply from Kiwi.com
Dear jo tatum,
Thank you for sharing your detailed feedback about your experience with Kiwi.com.
Unfortunately, we cannot proceed with investigating your concerns as we were unable to locate your booking in our system due to the missing reference number. To help resolve the issues you have encountered, we need you to provide us with your booking number and the email address that was used when making your reservation.
Once we have received these details, our team will be able to identify your booking and provide you with proper assistance regarding your concerns.
Kind regards,
Customer Advocacy Team
worst platform ever
This platform hasn't even earned the right to a zero-point review. Avoid Kiwi.com at all costs. After two months of chasing a refund and getting nothing but 'copy-paste' answers, I’m done. Terrible service and even worse support. Save yourself the trouble and book directly.
March 6, 2026
Unprompted review
Reply from Kiwi.com
Dear Anna Şoldan,
Thank you for taking the time to share your experience with us.
We genuinely value your feedback and understand the frustration you have experienced. Our dedicated team will be examining the concerns you have raised through a comprehensive review process.
You will be contacted by one of our agents following the completion of our investigation.
Yours sincerely,
Customer Advocacy Team
I can not check in my flight
I bought the tickets, but can not find them in mobile app! So, I can not to add personal data to check in my flight
May 5, 2026
Reply from Kiwi.com
Dear ALEKSANDR,
Thank you for sharing your feedback with us regarding your recent booking experience.
We recognize the importance of your concerns and want to assure you that we take all customer feedback seriously. Our team will be conducting a thorough investigation into the matters you have raised to gain a complete understanding of your experience.
Following our review, one of our representatives will contact you directly to assist with your case.
Best regards,
Customer Advocacy Team
Still no refund over a month later even…
Still no refund over a month later even though they're website says they will pay you way sooner...
May 5, 2026
Unprompted review
Reply from Kiwi.com
Dear Sean Coleman,
Thank you for sharing your feedback with us regarding your experience with Kiwi.com.
We recognize the concerns you have raised and want to assure you that your feedback matters to us. Our team is currently investigating the issues outlined in your review to understand the full scope of your experience.
Following our investigation, you will be contacted by one of our specialists to address your case directly.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Valentyn. We're pleased the platform felt simple and transparent.
Quick online service KIWI
Prices better althoigh all the extra costs are misleading and booking quick.
May 2, 2026
Reply from Kiwi.com
Dear Pieter Daniel Chaveiro,
Thank you for leaving your feedback regarding your booking experience with Kiwi.com.
We appreciate you bringing your concerns to our attention and want to assure you that your feedback is important to us. Our team will be conducting a comprehensive review of the matters you have highlighted in your review.
Following our examination, one of our representatives will contact you directly to discuss your case.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Dear Joan Manuel,
We appreciate you taking the time to leave your review about your experience with our services.
Your feedback regarding the technical difficulties you encountered is important to us, and we are committed to looking into the issues you have raised. Our dedicated team will be conducting a detailed review of your experience.
One of our representatives will be in touch with you directly once our examination has been completed.
Kind regards,
Customer Advocacy Team
Last time I will ever buy a fly ticket…
Last time I will ever buy a fly ticket with kiwi. They don’t send you the code to be able to self check in, they force you to install their app
I don’t want to install your app, I just need the code to do my check in, so I am risking to pay for check in in the airport
April 30, 2026
Reply from Kiwi.com
Dear Cip N,
Thank you for leaving your review and sharing your experience with Kiwi.com.
We value your feedback and want to assure you that we are taking the concerns you have raised seriously. Our dedicated team is already working on examining your case to gain a complete understanding of your experience.
You can expect to be contacted by one of our representatives once our investigation has been completed.
Yours sincerely,
Customer Advocacy Team
Need to find a way to check in fro the…
Need to find a way to check in fro the application
May 1, 2026
Reply from Kiwi.com
Dear ilham,
Thank you for sharing your feedback with us regarding your experience with Kiwi.com.
We value the concerns you have brought to our attention and want to assure you that we are committed to examining the issues you have encountered. Our team will be conducting a thorough investigation into your case.
You will be contacted by one of our representatives following our review to discuss your matter in detail.
Sincerely,
Customer Advocacy Team
Ignorance, I felt I was scammed
I booked a flight which had two airline and the day after it was booked, I saw the my first airline cancelled the flight and I took this news to kiwi but they kept saying, everything is alright. After reaching out to multiple representatives, they finally said that they cancel my flight and they did refund me 35% of the whole ticket price but they took a month to refund the second airline and just very little bit and said that is what the second airline refunded, they denied to give me proof of what the airline has refunded and because of their ignorance I lost money.
April 10, 2026
Unprompted review
Reply from Kiwi.com
Dear Nishanth SK,
Thank you for taking the time to share your experience with us through your detailed review.
We recognize the concerns you have raised regarding your recent booking experience, and we want to assure you that your feedback is being treated with the utmost importance. Our specialized team will be conducting a thorough examination of the circumstances surrounding your case.
Following our review, one of our representatives will contact you directly to address the matters you have outlined.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for the kind words, Edwin. We're pleased you found the booking easy and the price cheap.
It is easy and simple to book a flight on Kiwi app!
Kiwi, is my favorite flight app. It is easy and simple to book a flight on Kiwi. com app!
May 2, 2026
Reply from Kiwi.com
Hello Chol,
Nice to hear Kiwi is your favorite for easy and simple bookings. We're happy to keep things smooth for you and look forward to supporting your next trip.
Reply from Kiwi.com
Thanks for sharing, Davyd. Glad to know the check‑in was easy and the interface worked well for you. Looking forward to helping with your next booking.
Didnt experience anything awkward
Didnt experience anything awkward. Great price.
Will use them again.
April 30, 2026
Reply from Kiwi.com
Hi Dilaver, thanks for the feedback—great price and a hassle‑free booking are exactly what we strive for. We hope to see you back soon.
Reply from Kiwi.com
Hey Antonios,
Great to hear the flight information was useful. We're happy you experienced good service.
really decent :)
As web portals go, kiwi is really solid. Nobody's perfect, but they try their best. Bugs are rare. Support is good enough.
February 5, 2026
Reply from Kiwi.com
Hey Flo,
Thank you for letting us know the platform feels solid and the support hits the mark. We're happy the occasional bugs stay rare.
Good experience
Straight forward website, with clear outline and booking options. No issues so far.
May 2, 2026
Reply from Kiwi.com
Hello Levy,
Thank you for the feedback—nice to know the site feels straightforward and the options are clear. We're happy everything is running smoothly so far.
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