I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
Company replied
I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
Company replied
It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
Company replied
Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
| Deals |
| Kiwi.com Stories |
| Guarantee |
| Help & Support |
Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
174K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great expirience
May 5, 2026
Reply from Kiwi.com
Great to know you enjoyed your journey, Martina. We’re happy everything met your expectations.
Everything great!
May 2, 2026
Reply from Kiwi.com
Hi Evelina,
Thank you for letting us know everything was great. We look forward to welcoming you back soon.
Very plesed for Kiwi keeping me control…
Very plesed for Kiwi keeping me control on my travel
May 1, 2026
Reply from Kiwi.com
Hello customer,
We’re happy Kiwi kept you in control of your travel. Thank you for taking the time to share.
Reply from Kiwi.com
Dear Mazahir,
Thank you for leaving your review regarding your experience with Kiwi.com.
We value your feedback as a returning customer and want to assure you that we are committed to examining the concerns you have raised. Our team will be conducting a detailed analysis of your case to gain a thorough understanding of the situation.
One of our representatives will reach out to you directly once our review has been completed.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for the quick note, Elian.
We’re happy the service met your expectations and hope to see you on board again soon.
Reply from Kiwi.com
Thanks for the feedback, Eddy. We're glad the booking was easy, the prices were fair and the confirmation arrived quickly. Have a smooth journey!
Terrible client support
Terrible client support. They told me that I will receive my boarding pass 6 hours before my departure, but it did not happen. I messaged them many times and heard only stupid words like “don’t worry”, “we’re working on it”, “bla-bla-bla”.
I had to ask a random person in the city to let me call from his mobile phone to their alive support number, and finally their operator told me that I should hurry to the airport and do physical check in there.
You must inform people in advance that they should do something manually! Horrible feelings, a lot of nerves were wasted.
May 5, 2026
Unprompted review
Reply from Kiwi.com
Dear Alex,
Thank you for taking the time to share your feedback about your recent travel experience with Kiwi.com.
We understand that your experience did not meet your expectations, and we want you to know that your concerns are being taken seriously. Our dedicated team will be conducting a comprehensive review of the matters you have brought to our attention.
Following our investigation, we will contact you directly to discuss your case further.
Best regards,
Customer Advocacy Team
the moment i chose a flight and chose…
the moment i chose a flight and chose to proceed kiwii popped up a message asking me to refresh the screen due to an error, which was not true, and when I did, the raised the ticket price by almost 200 Euros!!!
They knew I had no other choice but to use the credits I already have, and I would not buy through another company, and used it against me. the credits I got for being misleaded to a wrong flight in the year before. I will not be kiwis costumer anymore.
May 4, 2026
Reply from Kiwi.com
Dear Shai,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
We recognize the importance of your concerns as a returning customer and want you to know that we are taking your feedback seriously. Our dedicated team will be conducting a comprehensive review of the matters you have brought to our attention.
Following our investigation, we will contact you directly to discuss your case further.
Sincerely,
Customer Advocacy Team
My flight has been shifted to a time…
My flight has been shifted to a time that makes it useless to me.
March 29, 2026
Reply from Kiwi.com
Dear David,
Thank you for taking the time to leave your review about your experience with Kiwi.com.
We understand your frustration and want to assure you that your feedback is being taken seriously. Our specialized team will be conducting a thorough review of your booking and the circumstances surrounding the changes you experienced.
Following our investigation, one of our representatives will contact you directly to discuss your case further.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Hello Asad, thank you for the feedback. We’re happy the interface feels simple for you.
Accessibility and hasslefree
May 2, 2026
Reply from Kiwi.com
Hey Oscar, great to know the experience was accessible and hassle‑free. Thanks for trusting Kiwi.com for another trip!
Reply from Kiwi.com
Hello Beata,
Great to hear the process was smooth and the prices met your expectations. We look forward to supporting your future trips with Kiwi.com.
Reply from Kiwi.com
Dear Lauma,
We appreciate you taking the time to share your feedback with us regarding your recent experience.
Your concerns are of utmost importance to us, and we are committed to examining the matters you have brought to our attention. Our investigation team will be reviewing your booking details and the circumstances you experienced.
Following our analysis, a representative from our team will contact you directly to discuss your case.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Stanislav—We're pleased the booking was easy for you.
Favourite flight booking app
I use this app for all my flights since 2019. Great service, very informative, the booking process is very easy
May 4, 2026
Reply from Kiwi.com
Hello Lidiia, thank you for sharing your thoughts. It's wonderful to know the app has been your go‑to since 2019 and that you find the service informative and the booking process easy.
Steer clear - Kiwi is run by crooks!
Steer clear! Writing a fresh review now that I have applied for a refund and 8 weeks later they are giving me the same answer “we are doing everything we can and waiting to hear from the airline”. Guess what? The airline hasn’t heard from them about our refund request. Bunch of crooks - steer clear and book directly for peace of mind.
March 9, 2026
Unprompted review
Reply from Kiwi.com
Dear Sarah,
Thank you for taking the time to provide your feedback about your experience with Kiwi.com.
We understand your concerns regarding your refund request and want you to know that we are taking your feedback seriously. Our specialized team will be conducting a thorough review of your reservation and the matters outlined in your review.
Upon completion of this examination, a member of our team will reach out to you directly.
Kind regards,
Customer Advocacy Team
I did not receive a code that is…
I did not receive a code that is recognized for my flight. As of now I cannot see my flight details on Kiwi or the airline Tunis Airlines using the booking code I was given. The process to buy the ticket is quite long.
May 3, 2026
Reply from Kiwi.com
Dear William,
We sincerely appreciate your feedback regarding your recent booking experience with Kiwi.com.
Your concerns are important to us, and we want to assure you that our team takes all customer feedback seriously. Our investigation team will be conducting a detailed review of your reservation and the issues you have encountered.
You will be contacted by one of our representatives following our comprehensive analysis of your case.
Sincerely,
Customer Advocacy Team
The worst experience ever
The worst experience ever. I’m disgusted with the service I received and communication is almost impossible. I will NEVER use your company again and advice everyone I know to avoid you. Total joke!
January 21, 2026
Unprompted review
Reply from Kiwi.com
Dear Lotte Eshuis,
Thank you for leaving your review regarding your experience with Kiwi.com.
Please be assured that we take all feedback seriously and that we will be investigating the issues you have raised in your review. Our team is already working on a detailed analysis of your case and the circumstances you encountered.
We will contact you with the outcome of our investigation as soon as possible.
Yours sincerely,
Customer Advocacy Team
Hello I would like refund of my €97.63…
Hello I would like refund of my €97.63 which has been didacted from my account and I don't understand what are they for.thank you.
May 5, 2026
Reply from Kiwi.com
Dear Mary,
We greatly appreciate you taking the time to leave your review regarding your experience with us.
We understand the importance of addressing your concerns about the charges on your account. Our dedicated team will be conducting a thorough investigation into your booking and the associated transactions.
Following this examination, a member of our team will contact you directly to discuss your case.
Sincerely,
Customer Advocacy Team
Every time I book through Kiwi
Every time I book through Kiwi, I end up regretting it, as I no longer trust this website. For every flight I book, it gets canceled after about two days, with only a small compensation of around $10.
In contrast, other booking platforms and airlines respect their customers by honoring the price and confirming bookings without canceling them. This has not happened just once or twice—it has occurred multiple times, which suggests it is a common issue on this platform and needs to be addressed.
As a result, I no longer have confidence in using it in the future.
April 29, 2026
Reply from Kiwi.com
Dear IBRAHIM,
Thank you for sharing your experience and feedback with us.
We recognize the concerns you have raised about your bookings with our platform. Our dedicated team is conducting a thorough investigation to examine the matters you have described in your review.
A member of our team will contact you directly once our review is complete.
Kind regards,
Customer Advocacy Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.