I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
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Excellent yes
May 1, 2026
Reply from Kiwi.com
Hello Padraic, thanks for the quick nod. We're happy the service met your expectations.
I wish I hadn’t booked a Ryan Air…
I wish I hadn’t booked a Ryan Air flight I can see a problem occurring with the boarding pass when I try to check in but can’t do anything about it now
May 4, 2026
Reply from Kiwi.com
Dear David,
Thank you for taking the time to leave your feedback regarding your booking with Kiwi.com.
We understand that encountering issues with your travel arrangements can be concerning, and we want to assure you that your feedback is being treated with the attention it deserves. Our team will be conducting a comprehensive review of the circumstances you have described.
Upon completion of this review, you will be contacted directly by one of our representatives to address your case.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Pleased to see the booking was smooth and free of hidden fees. Thank you for sharing your thoughts, Mehraban.
great experience
great experience, I used it for the first time and I was really satisfied and happy with your system and your employees doing everything perfectly. truly professionals!
May 1, 2026
Reply from Kiwi.com
Hello Aušra, thank you for the kind words. It's great to know our system and team delivered a smooth first‑time booking experience. Hope to see you on board again soon.
Charged me an extra $57 at the gate and…
Charged me an extra $57 at the gate and said they would refund it. Never got any refund
May 4, 2026
Reply from Kiwi.com
Dear Bob Masters,
We appreciate your review and the time you have taken to share your experience with us.
Your feedback regarding this situation is important to us, and we want to assure you that it will be thoroughly reviewed. Our specialized team will be analyzing the details you have provided to better understand what transpired.
Once this analysis is complete, you will be contacted by one of our team members to discuss your case further.
Yours sincerely,
Customer Advocacy Team
Cheap flights Happy days
April 28, 2026
Reply from Kiwi.com
Thanks for sharing, Julie. We're glad you found cheap flights and are looking forward to happy days ahead.
very good and price very good
May 4, 2026
Reply from Kiwi.com
Hi Subah,
Thank you for the feedback. Happy to know the service and price were very good for you.
Reply from Kiwi.com
Thanks for the great review, Florenta. Great to hear the process was fast, easy and efficient.
Reply from Kiwi.com
Hey Atif,
It's wonderful to know the booking was simple and fast, just as you wanted. We’re here whenever you plan your next trip.
I didn’t receive my reservation code
First I don’t speak Spanish and I didn’t receive reservation code from West Jet
May 3, 2026
Reply from Kiwi.com
Dear John Robert Baptiste,
We appreciate you taking the time to share your experience with us.
Your feedback is valuable to us, and we want to assure you that we are taking it seriously. Our dedicated team will be conducting a thorough investigation into the matters you have raised.
Following our review, you will be contacted by one of our representatives to discuss your case directly.
Kind regards,
Customer Advocacy Team
it forces you to download the app to get your ticket
The price of the flight was a little bit cheaper through KIWI. But in order to access my tickets, I was REQUIRED to download their app. IT DID NOT GIVE ME THE GATE FOR MY TICKETS. All the other apps, I’ve given me updates on my gate number, and if my gate number changes. It did not give me the group to board with on my ticket either. So when the airline said group A or group 1 or whatever it said, I just guessed.
May 1, 2026
Reply from Kiwi.com
Dear Trish,
Thank you for providing your feedback about your recent experience with Kiwi.com.
We appreciate you bringing these concerns to our attention and want you to know that your feedback is important to us. Our team will be examining the issues you have encountered during your travel experience.
Following our examination, one of our agents will reach out to you directly to discuss your case.
Best regards,
Customer Advocacy Team
It was very good
May 4, 2026
Reply from Kiwi.com
Hello Nahid,
Great to hear it was very good. Looking forward to supporting your future travels.
I got the plan ticket I needed for the…
I got the plan ticket I needed for the right price
May 1, 2026
Reply from Kiwi.com
Glad to know you got the ticket you needed at the right price, Davy. Thanks for choosing Kiwi.com.
Appalling scam
Kiwi.com sold me a flight that did not exist for over £300. This was an essential part of our honeymoon itinerary.
They sent me an email the same night saying the booking had failed and offering a refund, except when I clicked the link their webpage "conveniently" skipped to mean I clicked on "kiwi credit" when I had been trying to click on card refund. There was no way to go back, and not even a "confirm selection" safeguard. To top it off now the flight I needed had disappeared and all their flights to the same destination with the baggage we needed (for a three week break) had increased in price by at least 25-30% (and around £100 more than other carriers on skyscanner). To top it off, almost all flights on offer had impossible self transfer times, and no cover if you miss it.
This was obviously not a viable situation, so I tried to contact customer service. From here it was impossible to get any help, they put me through to advisors who I firmly believe were just robots stuck spouting nonsense that I had "made my choice" and couldn't go back on it now (all less than ten minutes after their own webpage error had caused the issue, and refusing to acknowledge any fault).
I needed the flights, so have now had to pay extra out of my own pocket to book the only viable option on their site as my money was irretrievably trapped in their system.
The only follow up contact I have had was someone saying they would "look into it", before disappearing into the ether and emailing me demanding a review of their "service". (Here is the review they were so keen on)
May 3, 2026
Unprompted review
Reply from Kiwi.com
Dear Rabson,
Thank you for sharing your feedback about your experience with Kiwi.com.
We recognize that this situation has been frustrating for you, and we want you to know that your concerns are being taken seriously. Our team will be reviewing the details of your case to understand what occurred.
Following this review, you will hear from one of our representatives who will discuss the matter with you directly.
Yours sincerely,
Customer Advocacy Team
Wybra in Sumatra.
Thank you.
In these hard times with problems in middle east.
I have had changes to flights, I have been kept up to date with an email from KIWI.COM with all changes. Also a confirming box to show i am aware of the changes.
Regards.
May 4, 2026
Reply from Kiwi.com
Hello Brenden,
We’re happy the email updates and confirmation box kept you informed about the flight changes. Thank you for the feedback.
Price was excellent
May 3, 2026
Reply from Kiwi.com
Thanks for sharing, Martina—glad the price met your expectations.
Reply from Kiwi.com
Thank you, Deqn, for the kind words. We're happy you found the fares cheap and look forward to helping with your next trip.
Is very good website easy to youz it
May 4, 2026
Reply from Kiwi.com
Hello Judit,
It's good to hear the website was easy to use. Thank you for letting us know!
I love receiving coupons I absolutely…
I love receiving coupons I absolutely love you guys! And the reservation process is super easy.
May 4, 2026
Reply from Kiwi.com
Hey Erick,
Thanks for sharing your enthusiasm – we're happy the coupons and the easy reservation process worked well for you.
Everything works perfect!
May 4, 2026
Reply from Kiwi.com
Glad to know everything worked perfectly, Aurelija. Wishing you a smooth journey ahead!
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