Kiwi Car Parts Reviews 

341
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently highlight the impressively fast delivery and prompt shipping times, ensuring replacement orders arrive right when they are needed. People also emphasize the great value and affordable pricing, noting that the components fit their vehicles perfectly without any issues. Additionally, everyday buyers appreciate the helpful communication and reliable support provided throughout the entire purchasing experience. Some reviewers were genuinely not happy with occasionally receiving incorrect, wrong-sized, or physically damaged merchandise. A few consumers also reported occasional communication delays, poor product quality, or components breaking during the installation phase.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items arrive fast, fit perfectly, and... See more

Delivery service

Customers had overwhelmingly positive experiences with the delivery service. Reviewers frequently highlight... See more

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the genuine OEM... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with affordable costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a master window switch unit, and licence plate LED lights for my 09 VW Golf GTI. Both parts fit perfectly, and the price was cheaper than I’d expected for a euro. Arrived quic... See more

Rated 5 out of 5 stars

I’ve used Kiwi Car Parts many times and every experience has been outstanding. Their service is consistently excellent, with fast delivery, quick response times, and high-quality genuine parts every t... See more


Company details

  1. Auto Parts Store
  2. Car Accessories Store
  3. Car Equipment Accessories Store

Written by the company

KIWI CAR PARTS (KCP EURO) - is 100% NZ owned independent online car parts retailer of quality new aftermarket and genuine Parts for German vehicles. We supply and keep our customers satisfied with best value spare service parts and performance upgrades for Volkswagen, Audi, Skoda, Porsche and BMW. Euro Auto Parts New Zealand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(341)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unusual to give a five star review for…

Unusual to give a five star review for a faulty part, however when you encounter a problem is when you find out who you’re dealing with. I found the responsiveness and attentiveness shown by Alex to be first rate in achieving a speedy and satisfactory resolution. It gives me great confidence that the quality of the product and supplier demonstrate that this instance was simply an unfortunate outlier. Many thanks and happy to recommend.

May 25, 2025
Rated 1 out of 5 stars

No contact whatsoever

No contact whatsoever. Can’t call them and they don’t reply to emails been emailing since Thursday with no answer or update on where my items are that I ordered. Don’t waste your time with them and I bet over half their reviews are fake!

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

DISHONEST THIEVING TRADERS

Spark plugs I purchased were incorrect for my vehicle(a mistake on my part), I contacting KCP regarding returning the plugs. Alex sent me the address to return the plugs which I promptly did the following day.

Since then they have ignored all attempts of contact and not refunded my purchase. Upon tracking the return package it has indeed been received.

I have dealt with KCP on several occasions however this after this unacceptable and dishonest experience om their part I will have no further dealings. I will also be warning others!

April 22, 2025
Rated 1 out of 5 stars

Haven’t received my part yet

Haven’t received my part yet, ordered on 17 now 2 may , no Communication, nothing, tried twice to let someone know, nothing in return, not happy

April 17, 2025
Kiwi Car Parts logo

Reply from Kiwi Car Parts

Hey Andrew,

My apologies for not getting back to earlier.

We aren’t responsible for courier delays, but definitely provide a replacement if item isn’t delivered. You have received NZ Post tracking to check parcel transit, lodge the claim, etc.

After your email On Wed, 30 Apr 2025 at 4:10 pm we checked tracking and noticed the delay - 
https://www.nzpost.co.nz/tools/tracking?trackid=00794210379900515581

We have informed NZ post about delays and Urgency note been added to the shipment - 
Authority to Leave Parcel
04:26pm, 30 April 2025
Delivery instructions: URGENT ORDER! Please deliver ASAP!

Usually after that parcel would be delivered next day, while now it been processed in Wiri depot. 

Have you contacted NZ Post at all? 

Let me know if you are after refund or resend if it didn’t arrive.

Kind regards,

Alex

Kiwi Car Parts Team

Rated 1 out of 5 stars

i made an order a week ago

i made an order a week ago, payment was taken, no order has been dispatched i have sent an email asking for an update and Nothing dont waste your time or money

*update

after i posted this review they sent me an email saying they "lost the part in the warehouse" and were looking for it, a few days later i got an email saying they had cancelled my order but not refunded it, it took another email and a few more days to get a refund, i placed an order with another parts place and it shipped the same day, my advise is to avoid kiwi car parts.

April 6, 2025
Unprompted review

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