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K J Smith Solicitors Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, knowledgeable, and empathetic approach, making difficult situations much more bearable. The service is frequently described as excellent, with people appreciating the clear communication, prompt responses, and the genuine care shown throughout the process. Many highlight the personalized support and guidance that helped them navigate complex legal matters with confidence. However, some people were dissatisfied with the service, mentioning issues such as initial requests for face-to-face appointments being ignored, solicitors not taking notes, and a lack of practical advice or engagement with complex cases. A few customers also noted that the company was unable to deal with their specific issue, which they felt could have been identified earlier, causing unnecessary stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism, knowledge, and helpfulness of the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the empathy,... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

I just want to say a big thank you to Sofie Corbin and Hannah Bhatti for all of their help and hard work during what can only be described as an extremely stressful and traumatic time. They gave me... See more

Company replied

Rated 5 out of 5 stars

I had a really great consultation call with Amber at KJ Smith Solicitors. She actually listened to what I was saying and seemed genuinely interested, which made such a difference. She explained all... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely ladies to talk to at such a…

Lovely ladies to talk to at such a difficult time. Very friendly and supportive I felt that they really listened and tailored the meeting to my needs. Seema, Midha and Mahria made me feel comfortable and at ease discussing difficult subjects and I can’t recommend them enough for the advice they gave in a way that was understandable. They summarised everything in a way that helped clarify a confusing and emotional time and I cannot thank them enough for the calm and considerate way they conducted themselves. Thank you so much ladies

November 7, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Jodie,
Thank you for taking the time to leave such a lovely review of your experience with Seema and Mahria, we are delighted to hear you felt supported and listened to throughout your journey. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Difficult divorce with professional help..

I approached KJ Smith Solicitors last September as I had to proceed with a divorce. I met with Seema in Beaconsfield office who held my hand through the whole process. The divorce was tough and frustrating and Seema saw me at my lowest but still managed to keep me going. I was given professional advice from the very beginning including a breakdown of all costs at each stage. The later part of the divorce was dealt with by Harpreet who took a slightly stronger hand (due to ex-husbands behaviour) and finalised the divorce. Again Harpreet had to deal with me in tears on several occasions but kept me positive. Overall would be happy to recommend this company.

October 6, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Sarah,
Thank you for taking the time to leave such a lovely review of your experience with Seema and Harpreet.
We at KJS are delighted to hear you felt supported throughout your journey and are so pleased to receive your recommendation.
We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

I consulted K J Smith

I consulted K J Smith, Solicitors to make a new Will and arrange a Lasting Power of Attorney.

I was seen by Elizabeth Head and her
assistant, Saira Syed.

This was a very emotional time for me and the professionalism and care shown to me at all times was excellent.

I cannot rate them more highly.

Sonia Boyles

October 3, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Sonia,
Thank you for writing such a wonderful and positive review of your experience with Elizabeth and Saira. We at KJS are delighted to hear you received the support you needed through this matter. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

I contacted K J Smith solicitors

I contacted K J Smith solicitors, Southampton. For an issue that I was presented with. Hannah mainly dealt with assisting me as well as Robyn at times. The information, documents they drew up for me and assistance they gave me was invaluable. Both were polite and very helpful and only an email or call away if I needed anything or had any questions.

October 24, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Palms,
Thank you for taking the time to leave such a lovely review about your experience with Hannah and Robyn. We at KJS are delighted to hear you felt supported and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Rachelle put me at ease and answered all my questions

Rachelle explained each part of the process clearly and answered every question I had which really put me at ease. I have recommended her to my friends because she was so helpful and professional and I'm pleased to have the opportunity to share my positive experience and provide feedback.

November 1, 2023
Unprompted review
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Reply from K J Smith Solicitors

Dear Dee,
Thank you for taking the time to write such a positive review about your experience with Rachelle. We at KJS are delighted to hear you felt supported throughout your journey. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

I want to thank Lydia who has helped me…

I want to thank Lydia who has helped me so much during this time. Lydia has helped me ways to go forward on how the situation I’m currently in regarding my children. She’s been a great help and I recommend her massively.

October 17, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Sam,
Thank you for taking the time to leave such a brilliant review of your experience with Lydia. We at KJS are delighted to hear you felt supported and are so pleased to receive your recommendation.
We wish you every success in the future,
KJ Smith Solicitors

Rated 5 out of 5 stars

Would like to thank Eleanor for her…

Would like to thank Eleanor for her professional and emotional support to finally get my divorce over the line after 4yrs. She was able to move things forward while maintaining the amicable relationship with my Ex that I wanted and facilitated the agreement of a consent order that had stalled our progress. The administration was straightforward and support of Emily and other members of the team was excellent. Would highly recommend to others needing this service.

May 1, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Mrs Addison,

Thank you so much for this lovely feedback, Eleanor, Emily and the team will be delighted. We are so glad to hear of the positive outcome and want to thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Johanna Jones mastered the balance of…

Johanna Jones mastered the balance of professionalism while at the same time ensuring the experience felt personal and caring.

October 1, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Barbs,

Thank you for this kind review, Jo goes above and beyond for her clients and applies empathy and integrity in her work. Thank you for taking the time to share this feedback and for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

David Hagan's Review

On initial telephone contact, the service was polite and assigned to a solicitor and and appointment made. After that, at the appointment, I was warmly received and the whole process was swift and very polite.

October 10, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear David,
Thank you for choosing KJS, and taking the time to leave such a lovely review of your experience. We are delighted to hear you felt supported throughout your appointment.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

I cannot recommend Liz Head and Saira Syed from K J Smith Solicitors enough. Liz has been absolutely amazing throughout the entire probate process for my late father. She has been incredibly supportive, thorough, and always available to offer guidance during what has been a very difficult time for our family. Saira, a trainee solicitor, has also been wonderful and attentive in her assistance. Their professionalism, compassion, and attention to detail have made all the difference. If you're looking for a legal team that truly cares, this is the firm to trust.

October 1, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Danijela,
Thank you for taking the time to write such a positive review about your experience with Liz and Saira. We at KJS are delighted to hear you felt supported throughout your time with us and we wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Liz Head took all our requirements and…

Liz Head took all our requirements and explained all the alternatives and advised us on the best options. This was all carried out in a very pleasant efficient manner

August 7, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Robert,
Thank you for taking the time to leave such a lovely review of your experience with Liz. We at KJS are delighted to hear you felt supported. We wish you every success in the future.
Kind regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Extremely pleased with the service…

Extremely pleased with the service offered by KJ Smith, and in particular Harpreet. Having dealt with Harpreet and her team over the past 2 years, I can only praise the service and professionalism through a prolonged divorce. I felt I was listened to and given first class advice with the correct outcome. I cannot praise enough given the other side's slow and poor responses, it would have been easy to stoop to the low level but never once did any standards slip. Cannot thank and recommend further.

September 30, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Michael.
Thank you for taking the time to leave such a wonderful and positive review of your experience with Harpreet. We at KJS are so pleased to hear you felt supported throughout your experience, and are delighted to receive your recommendation! We wish you all the best in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Elizabeth Head. K.J.Smith Sols.

My request for work in dealing with my late father's estate was complex. Elizabeth Head of K.J.Smith Solicitors was thorough, informative and efficient in carrying out my needs. I will use her services again if and when necessary.

May 1, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Robert,
Thank you for taking the time to leave such a positive review of your experience with Elizabeth. We at KJS are delighted to hear you felt supported throughout your experience and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

I can highly recommend Harpreet Phal…

I can highly recommend Harpreet Phal who works with this company. I had a very good experience with Harpreet sorting out a slightly unusual case.
Her attention to detail and diligence to the case meant all bases were fully covered which boded very well for us in court.
Highly recommend Harpreet.

I would add that the 5 star is purely for the work that Harpreet put in. I found the company itself aggressive in its charging policy and rather expensive especially in comparison to the other solicitor that was dealing with conveyancing.

August 28, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Valesca,

Thank you for taking the time to leave such a lovely review of your experience with Harpreet. At KJS we appreciate all feedback received and are always looking for ways to continuously improve.

Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Terrible Service

I enquired over the telephone about a meeting to review our existing Wills and set up a property Will Trust. The email reply from the trainee just outlined their standard Wills service missing the points I had made. ‘Perhaps I didn’t explain myself ?’ so I put everything clearly in writing. No reply, just an ‘out of office’. Chased up again 2 weeks later but again, no reply, just another ‘out of office’. Not even a ‘Sorry’, ‘We’re too busy’ or ‘Just stop annoying us’ ! Truly pathetic service by so called ‘Legal Professionals’ ! Don’t waste your time, plenty of other solicitors out there !

September 27, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Mr Porter,

We are saddened to receive your negative review and take feedback very seriously at K J Smith Solicitors. We endeavour to respond to each enquiry timeously, our team has tried to reach you several times, should you still require our services please do reach out to a member of our team and we would be glad to assist you imminently.

Rated 5 out of 5 stars

Outstanding service from Robyn

I knew I was about to embark on a very long journey to end a 30 year marriage, however after my first meeting with Robyn she provided me with clear information and guidance and I knew I was in safe hands with someone who was professional and experienced.

Robyn always provided excellent communications and explained each step clearly and concisely.
I never felt pressured at any point to make quick decisions and was able to express my thoughts and concerns and always received excellent support and advice. I have to also thank Lydia Anson who also gave an excellent service and together they are an amazing team, one I would highly recommend.

My journey is nearly over and I cannot thank Robyn and Lydia enough for everything they have done, my confidence has grown and I know not having them with me on this journey could have looked very different.

Thank you both so much from myself and my boys, we finally got there and we came out stronger thanks to you both. I would not hesitate in recommending Robyn and Lydia, you will not be disappointed.

September 18, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Sara,

Thank you so much for taking the time to share this incredible feedback. Your words have deeply resonated with team. We wish you and your boys the very best and thank you for choosing our team to lead you through your triumphant journey.

Rated 5 out of 5 stars

Satisfied client for divorce matter

Eleanor Tanner managed my divorce case. She was attentive, pragmatic, kept things moving when there was a delay. I'd recommend Eleanor to anyone with similar matters.

September 13, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Kenneth,
Thank you for taking the time to leave such a positive review of your experience with Eleanor Tanner. We at KJS are so pleased to hear you felt supported and are delighted to receive your recommendation.
We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Their advise has cost me more than £500,000

I was informed by KJ Smith from the start that due to a short marriage and no children, that my divorce should be a clean break and I owed my ex nothing. When the other side offered to settle on £150,000, I was told not to counter offer. I ended up losing my home and a big chunk of my pension, as well as wasting more than £70,000 on legal fees. Their advise has cost me more than half a million pounds and I will be making an official complaint and looking for compensation. I also raised on many occasions that their legal bills were extortionate, but my concerns were ignored and I ended up having to sack them before the FDR as they had already run up more than £40,000 of fees and wanted another £10,000. Throughout, they offered no strategy. they simply responded to the other sides aggressive demands that continually arose throughout the divorce proceedings.

September 8, 2023
Unprompted review
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Reply from K J Smith Solicitors

Dear Doug,

Thank you for your feedback. We would clarify that our internal process has been completed. We must therefore refrain from further commentary.

Rated 5 out of 5 stars

Highly recommend

Aaron O'Malley was helpful, responsive and very professional. He made the process as seamless as possible. Highly recommend.

August 30, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dar Catherine,
Thank you for leaving such a lovely review of your time with Aaron. We at KJS are so pleased to hear you felt supported and delighted to receive your recommendation.
We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

I do not have the words to articulate…

I do not have the words to articulate how unbelievably wonderful K J Smith solicitors have been to myself.
I have never had any experience with this kind of thing before so I was feeling pretty anxious about the journey ahead.
After my marriage broke down and feeling the most vulnerable I’ve ever felt, the moment I walked into their office and was met by Samantha Archer I knew this team were the ones I wanted to help me.
I was guided, protected, informed and respected in a way I didn’t know a service could be. I was so much more than a customer. I felt heard, listened too and safe, I wasn’t alone and was fully protected by them.
Their professionalism, their work ethic and their desire to go above and beyond was something I will never forget.
K J Smith changed my life. If it wasn’t for Samantha Archer and her team my life would be very different today.
They will forever hold a special place in my heart.

August 25, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Zoey, thank you for taking the time to leave such a lovely review of your experience with Samantha Archer and the Henley team. We at KJS are so pleased to hear you felt supported throughout your journey and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

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