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K J Smith Solicitors Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, knowledgeable, and empathetic approach, making difficult situations much more bearable. The service is frequently described as excellent, with people appreciating the clear communication, prompt responses, and the genuine care shown throughout the process. Many highlight the personalized support and guidance that helped them navigate complex legal matters with confidence. However, some people were dissatisfied with the service, mentioning issues such as initial requests for face-to-face appointments being ignored, solicitors not taking notes, and a lack of practical advice or engagement with complex cases. A few customers also noted that the company was unable to deal with their specific issue, which they felt could have been identified earlier, causing unnecessary stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism, knowledge, and helpfulness of the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the empathy,... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

I just want to say a big thank you to Sofie Corbin and Hannah Bhatti for all of their help and hard work during what can only be described as an extremely stressful and traumatic time. They gave me... See more

Company replied

Rated 5 out of 5 stars

I had a really great consultation call with Amber at KJ Smith Solicitors. She actually listened to what I was saying and seemed genuinely interested, which made such a difference. She explained all... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Poor service from kj smith newbury

Poor service from kj smith newbury, (Edward) don’t take the risk of using them for childcare, use another company. Still charged £500 though! No calls returned 3 times and lost faith in this company. Would leave minus review if I could.

Gary

July 12, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service and value for money

Terrible service and value for money. 3 differnet solicitors took on my case, each time having to explain the situation again to each. Every single one appeared to be over worked and only available for 2 days in the week. They do not respond to anything in a timely manner and charge a fortune to make mistakes on correspondence and get details of the case wrong which then have to be corrected. This firm is a racket that is providing a poor service with the bare minimum staffing.

May 1, 2022
Unprompted review
Rated 1 out of 5 stars

I do not recommend.

I used these solicitors in 2019/2020 for family law as they were my local law firm in Woodley, after 3 changes of solicitor appointed to me the 2nd one was actually working against me instead of for me and charging me £200 per email for no action taken, however I was too far into the process to face changing firms and being exhausted I had to see it through. I wouldn't use them again after my personal experience. Very unorganised and didn't feel supported in my divorce.

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

KJ Smith Solicitors- a Professional law company

I came across with Mrs barrister Laura Gusatu, in her quality of associate to KJ Smith Solicitors and I was impressed by her attitude at most higher professional standards. Mrs Laura gave me a legal advice related to my query. Not on the least, she was empathetic, showing her respect for a regular customer like me, and consideration for me as a human being.
Therefore, I highly recommend this solicitor company and special I recommend Mrs barrister Laura Gusatu.

September 18, 2021
Unprompted review
K J Smith Solicitors logo

Reply from K J Smith Solicitors

Thank you for these kind words, Laura puts empathy and integrity into action with all of her clients and endeavors to reach the best outcome possible. Thank you for taking the time to leave this thoughtful feedback and for choosing K J Smith Solicitors.

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