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K J Smith Solicitors Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, knowledgeable, and empathetic approach, making difficult situations much more bearable. The service is frequently described as excellent, with people appreciating the clear communication, prompt responses, and the genuine care shown throughout the process. Many highlight the personalized support and guidance that helped them navigate complex legal matters with confidence. However, some people were dissatisfied with the service, mentioning issues such as initial requests for face-to-face appointments being ignored, solicitors not taking notes, and a lack of practical advice or engagement with complex cases. A few customers also noted that the company was unable to deal with their specific issue, which they felt could have been identified earlier, causing unnecessary stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism, knowledge, and helpfulness of the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the empathy,... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

I just want to say a big thank you to Sofie Corbin and Hannah Bhatti for all of their help and hard work during what can only be described as an extremely stressful and traumatic time. They gave me... See more

Company replied

Rated 5 out of 5 stars

I had a really great consultation call with Amber at KJ Smith Solicitors. She actually listened to what I was saying and seemed genuinely interested, which made such a difference. She explained all... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great support through my divorce process

Samantha Archer from KJ Smith Woodley Office and her colleagues supported me throughout my divorce process, which was complex despite being fully amicable. I am grateful to Sam for her support throughout, for her empathy, knowledge and guidance - thank you! Highly recommended.

August 19, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you for taking the time to leave such a wonderful review for Samantha Archer. At KJs, we are so pleased to hear you felt supported throughout your journey and we wish you every success.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Samantha Archer was wonderful!

Samantha Archer was wonderful to work with. She works hard and kept me informed at every turn. She was available and willing to help and explain anything whenever I needed it. Highly recommend.

June 20, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Jenny, thank you for taking the time to leave such a lovely review for Samantha. We at KJS are so pleased to hear you felt supported throughout your journey. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitor

Rated 5 out of 5 stars

Robyn Bowyer has been superb

from the outset. During my first meeting with Robyn she instilled confidence by being assertive, straight to the point and putting everything into simple and easy to understand steps. A divorce isn’t what anyone sets out to ever go through, there is a lot to learn, lots to consider but having the reassurance of knowing you have a professional lawyer at your side makes it much easier. Robyn’s communication style is crystal clear and throughout the process Robyn’s expectations from me were always nicely laid out in all communications. I highly recommend Robyn and would like to convey my thanks for your support. Furthermore I’d also like to mention Lydia Anson who works alongside Robyn, she has been great to deal with and again I’d like to pass on my thanks.

Thank you both and best wishes for the future.

August 12, 2024
Unprompted review
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Reply from K J Smith Solicitors

What a beautiful review Stephen, thank you for these kind words. Lydia and Robyn have a dynamic duo reputation that is steeped in their innate ability to go above and beyond for clients and to put empathy into action. All of us at KJS want to thank you for taking the time out of your day to share this feedback and for choosing us as your representative.

We wish you every success ahead.

Warm Regards,
K J Smith Solicitors

Rated 5 out of 5 stars

Professional and Compassionate

I highly recommend Robyn Bowyer supported by Lydia Anson for their incredible work and support with my divorce. I could not ask for better people fighting my corner. Robyn is extremely knowledgeable and so helpful. Robyn and Lydia are both very professional always offer great advice and provide clear instructions. This process has been so stressful and emotionally draining but Robyn is always there if I need reassurance and she so encouraging when things get tough. I really appreciate the level of compassion she always offers. I am truly grateful. Thank you so much ladies, you are absolutely amazing.

July 31, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this wonderful review, Robyn and Lydia are our dynamic duo. They go above and beyond for our clients, we are so grateful to have them part of the KJS team 🙌 Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Recommendation for Robyn Bower

I would like to thank Robyn Bower for her hard work in sorting out a settlement case between myself and my ex partner.
Robyn offered great advise and despite a lot of going back and forth with my ex's team of solicitors I came away happy with the result. Cost slightly more than I had hoped however I would recommend Robyn for her quick responses and her knowledge and experience of family law.

July 26, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review, Robyn goes above and beyond for her clients. We are so glad to hear that a happy result was achieved and want to thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

From the very first meeting with Robyn…

From the very first meeting with Robyn I knew she was the perfect solicitor & person, to help me with my divorce. Ably supported by Lydia, I cannot say enough to reassure any prospective client that they are in excellent hands.

January 12, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review, we are so glad to receive this positive feedback from Robyn and Lydia, they really are a dream team 🙂 Thank you for choosing K J Smith Solicitors.

Rated 1 out of 5 stars

Extremely poor service they quote low…

Extremely poor service they quote low and charge high mine was straight forward but they were over £10k before the finances had even really started to be sorted, they have no qualms of taking advantage of people when they are in a vulnerable state. They were doing work that the other solicitor should be doing and charging me for it

July 22, 2024
Unprompted review
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Reply from K J Smith Solicitors

Mr Ranger,

We are saddened to receive your negative feedback and encourage you to reach out to us directly should you wish to discuss further. We take client focus at KJS seriously and deal with a complaint with the utmost care.

Rated 5 out of 5 stars

Excellent experience and good advice

I would recommend Harpreet Sihra of the Beaconsfield office to anyone needing family law advice. She was kind and professional, and helped me with my family situation.

July 4, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review Nathan, Harpreet applies integrity and empathy in all that she does. We are so proud to have her part of the KJS team. Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Difficult Divorce

I was going through a very difficult and demanding divorce. Kulbir Rahi from the Ascot office dealt with this with utmost professionalism and sensitivity. If I required urgent help she would take my call or phone me straight back. I never had to wait for her to return my calls or emails.

June 3, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this wonderful review, we are so proud of Kulbir in all that she does. Kulbir approaches everything with empathy and integrity. Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Professional, Efficient and Compassionate

Robyn Bowyer took on my case less than a month ago and had things moving very quickly. She or her Trainee Solicitor -Lydia Anson, have kept me regularly informed of how things are proceeding. Not only that, but Robyn is very compassionate and sensitive towards my situation. I’ve never felt that I am just another case.

June 28, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this thoughtful review, Robyn and Lydia really are a dream team. We are so thankful for you taking the time to share your feedback, thank you for choosing KJS!

Rated 5 out of 5 stars

Divorce

I have just gone through the process of getting a divorce. I chose Stephanie Glover to help me navigate this process. She was really good, very effective, organised, kind and empathetic and kept me informed at all times. I would recommend her.

June 25, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review, we are so incredibly proud of Stephanie Glover in all that she does . Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Clear, concise and to the point …

I had a free introductory session with Aaron O’Malley. This was very clear, insightful and helped me understand a delicate matter. I would strongly recommend Aaron and KJ Smith.

June 17, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Greg, thank you so much for sharing this review we are so proud of Aaron, he is a true asset to the Guildford team!

Rated 5 out of 5 stars

Great advice from Robyn and Lydia

I have received great advice from the team at K J Smiths on multiple occasions. A special thank you to Robyn Bowyer and Lydia Anson who have taken the time to run through a few items, taken the time to explain the best position and outcome for me. Very grateful to have two intelligent solicitors guiding me.

May 22, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Albana, thank you for this wonderful review! Robyn and Lydia go above and beyond for their clients. We are glad to hear of the support that you have received and want to thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

I recommend Robyn Bowyer to my friends…

I recommend Robyn Bowyer to my friends and family, she is fantastic at dealing with complex matters whilst deeply empathetic. I would highly recommend KJ Smith.

May 16, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this wonderful review, we are so proud to have Robyn part of the KJS team 🙌

Rated 1 out of 5 stars

Terrrible Service

Terrible service from this company. Edward Morton was acting for my friend in a custody case. Expensive with charges and she never even got the desired result through an appalling letter sent out by Mr Morton that was ridiculed by the opposition quite rightly.
Needless to say we will not be using them again and judging by reviews on here nor will alot of people.

April 1, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you for sharing your concerns. At KJS, we take every piece of feedback seriously and strive to provide the highest level of service to all our clients. It is important to note that we can only discuss specifics with our direct clients due to confidentiality obligations. We are sorry to hear that your friend was not satisfied with the outcome of their case. Children cases are often complex and challenging, with many contributing factors that can influence the final result. We encourage your friend to reach out to us directly to discuss their experience in more detail. We are committed to addressing any concerns and working towards a satisfactory resolution.
We appreciate your feedback and will continue to work hard to improve our services for all our clients.

Rated 1 out of 5 stars

Do not use this firm of Solicitors they…

Do not use this firm of Solicitors they will drag your case on and the service they provided is absolutely appalling. You’ve been warned do do not use this company.

March 5, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Paul,

We noted and responded to your review on Google and the one on Review Solicitors. Whilst we are sad to receive another negative review from you, it is important to clarify again that as officers of the court, we are bound by legal and ethical obligations that guide our actions.

While we strive to provide the best possible service to our clients, there are instances where we are unable to proceed due to conflicts with these obligations.

At KJS we act in accordance with our professional responsibilities.

As legal proceedings are now underway, we must respect the legal process and refrain from further commentary on the matter. We trust that the courts will adjudicate the issue fairly and impartially.

Should you have any questions or require further clarification, we remain open to discussion. Our doors are always open to address any outstanding concerns.

Thank you for your understanding.

Rated 1 out of 5 stars

Total incompetence from start to…

Total incompetence from start to finish. Totally misled my elderly mother through her divorce showing a total lack of understanding of basic law. Over inflated hourly rates which were over 40% higher than the other party’s legal costs. Beth Pettifer totally out of her depth and at one meeting not even able to do simple multiplication and grasp simple aspects of the monies being applied for . So with about £40k in legal fees and court costs these solicitors managed to get secure my mother only £25k from the other party, when Beth Pettifer had built a case to claim for nearly £200k with no chance of getting. Also a total misunderstanding of the pension side of things and also misled my mother about lots of aspects regarding pension experts etc.
The barrister they recommended rushed my mother on the day of the final court hearing to the point of flustering her into setting for an amount she didn’t really understand!
These people should be ashamed of themselves!

September 1, 2023
Unprompted review
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Reply from K J Smith Solicitors

Thank you for sharing your concerns. A KJS, we take every piece of feedback seriously and strive to provide the highest level of service to all our clients. It is important to note that we can only discuss specifics with our direct clients due to confidentiality obligations. We are sorry to hear that you were not satisfied with the outcome of the case. We encourage you to reach out to us directly to discuss your experience in more detail.

Rated 1 out of 5 stars

This is without prejudice

This is without prejudice. My opinion of Kls the only thing they on time with is their billing , have failed to achieve an outcome in my divorce through neglect by one of their fee earners who fail to follow up on work she started and charged me a quarter more on the fee then I
was quoted. This was the first time I have been in this place and there guidance in the beginning was so poor ! They acknowledged this by way of a small discount then charge £1600 for two letters ? I would not recommend or trust this company again!

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Just wanted to thank KJ Smith

Just wanted to thank KJ Smith for being superb practice. What attracted me to this legal firm and especially Mrs Laura Gusatu was, that she took my request seriously and replied to me in 12 hours due to the nature of my case. Bear in mind, that she spent hours explaining to me in detail and advising me how to proceed with no charges it was all free. Mrs Laura gave me legal advice related to my query. Not the least, she was empathetic, showing her respect and consideration for me as a human being which makes such a difference to know someone is genuine and unbelievably supportive.
Mrs Laura Gusatu answered all my questions promptly and fully either by email or on the phone, she was extremely knowledgeable and helpful, with a very kind and understanding nature that helped no end through what was a stressful time. I would highly recommend the company KJ Smith and Laura Gusatu in particular, she made everything easier in a very human way.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you so much for Eva Artemis for her continued support and work during my divorce. Your help and support was invaluable. Eva was incredibly supportive during a very difficult time and helped me to navigate my divorce easily. She offered me so much support and advice and handled my case with care and attention. I couldn’t have asked for a better person fighting my corner. I truly recommend eva and kj smith for their help in this matter. Having someone deal with my case with such sensitivity and respect meant everything to me. Eva, you are truly a one of a kind. Thank you so much for everything.

July 24, 2023
Unprompted review
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Reply from K J Smith Solicitors

Thank you for this lovely review of your experience with Eva Artemis. She really does achieve client focus by earnestly listening to the concerns of her clients and defending their corner. We are so proud to have her part of the KJS team.

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