Very good product. Only problem is, I have bought windows and a door, in three separate deals, and every time they have postponed the delivery at least two weeks, so I have to schedule new appointmen... See more
Company replied
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The delivered Windows and Doors were of excellent quality and packaged with care. Measurements were as expected. A delay of two weeks, although communicated well, was the only thing holding me back fr... See more
Company replied
In fact I am not pleased with the fact that when you order you Get to pick estimated delivery dates. And for the second time noe the delivery date has been moved by Klar. So I find it a little diffic... See more
Company replied
I had two window deliveries to a difficult site up a mountain last winter. One was delayed by 3 weeks but there was alot of disruption in Europe at the time. Even so, the delivery time frame was much... See more
Company replied
Company details
About Klar
Written by the company
Klar is your go-to destination for high-quality energy-efficient windows and doors made from Estonian FSC-certified timber. We take pride in providing our customers with environmentally friendly solutions that enhance the energy efficiency and value of your home.
At Klar, we understand that energy efficiency is a top priority for our customers. That's why we have designed our windows and doors to be highly energy efficient, reducing energy consumption and saving our customers money on their energy bills.
Thank you for choosing Klar for your energy-efficient window and door needs. We are committed to providing you with high-quality, sustainable products and outstanding customer service, and we look forward to helping you enhance the quality of your home.
Get in touch
📞 +45 78 76 88 83
✉️ hej@klarhome.dk
🇸🇪 Sverige📞 (+46) 18 800 81 38
✉️ hej@klarhome.se
🇳🇴 Norge📞 +47 32 99 40 27
✉️ hei@klarhome.no
🇬🇧 UK📞 (+44) 0808 164 9920
✉️ hello@klarhome.co.uk
🇩🇪 Deutschland📞 (+49)30 8379 7057
✉️ hallo@klarhome.de
🇪🇪 Eesti📞 (+372) 880 1212
✉️ tere@klarhome.ee
Energy Efficient Windows & Doors For Everyone
Up to 12 Year Warranty & Price Match ✅
✅ Energy efficient windows (U-value: 0.7)
✅ More than 50.000 Customers
✅ Webshop since 2015
– these are just a few of many reasons to choose Klar for your Home renovation project.
Design and order your products in a few minutes and have them delivered to your doorstep directly from our own factory. Easy and affordable.
We use Estonian FSC-certified pinewood: Quality-conscious and climate-friendly ❣️
Read more about our 12 year warranty or read more about how to get started installing your own windows and doors from Klar
✅ More than 50.000 Customers
✅ Webshop since 2015
– these are just a few of many reasons to choose Klar for your Home renovation project.
Design and order your products in a few minutes and have them delivered to your doorstep directly from our own factory. Easy and affordable.
We use Estonian FSC-certified pinewood: Quality-conscious and climate-friendly ❣️
Read more about our 12 year warranty or read more about how to get started installing your own windows and doors from Klar
Contact info
Denmark
- klarhome.com
3.9
Great
5K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klar
Hi Simon,
Thank you so much for your review. We highly appreciate your kind words, and hope to be able to assist you with more windows in the future :)
Kind regards, Namir
Klar🪟
Good experience.
The service I received in connection with my order was the best part of my experience.
October 30, 2024
Unprompted review
Reply from Klar
Dear Ali,
Thank you so much for your amazing review. I'm very glad to hear that you had a positive experience with our customer service, we highly appreciate your kind words! :)
Kind regards, Namir
Klar🪟
Purchade of new windows and…
Klar has responded quickly and professional to all our questions. The offer was well described and we had some special questions not covered by our inquiry
October 4, 2024
Unprompted review
Reply from Klar
Hi Peter,
Thank you so much for your honest and kind review. I'm glad that you're satisfied with our service and hope to help you again in the future! :)
Kind regards, Namir
Klar🪟
Quik levering og nemt at monter
March 9, 2024
Reply from Klar
Hej Hans,
Takk for anmeldelsen din. Det er flott å høre at leveringen gikk raskt og at installasjonen var enkel å forstå.
Mvh. Namir
Klar🪟
Great Customer Service for Replacement Part
Had a problem with the door furniture on a door supplied by Klar. Basically a part broke when I overtighten a screw. One of those parts that costs pennies, but was impossible for me to find online. Klar were able to source and send the replacement part free of charge. So, top marks for outstanding customer service.
May 13, 2024
Unprompted review
Reply from Klar
Hi Simon,
Thanks for your review. We are happy that we could assist you with your problem, we always prioritize our customers' satisfaction. We look forward to assisting you in the future if you're ever in need of more windows/doors in the future :)
Kind regards, Namir
Klar🪟
Super service
Det var en super god proces, nem at bestille online og løbende status på ordren og levering til aftalt tid.
February 23, 2024
Reply from Klar
Hej Johnny,
Tak for din anmeldelse. Det er godt at høre at alt var på plads med bestillingen og leveringen :)
Mvh. Namir
Klar🪟
Absolutely first class service…
Absolutely first class service and great windows. What prompted me to write this review, is even 2 years after my purchase, I required a few minor spare parts for some alterations that I was carrying out and after a simple email, the team sourced and sent me the bits my contractors needed at no extra charge, thank you Klar, from a very happy customer.
April 14, 2024
Unprompted review
Reply from Klar
Dear Damian,
Thanks for the wonderful review. We are extremely happy that you are satisfied with the service. We are always looking to provide the best possible customer service for our customers possible, and it warms our heart that we could provide that for you. We hope to be able to assist you with new windows in the future :)
Kind regards, Namir
Klar🪟
55 % rabatt....that makes a serious…
55 % rabatt....that makes a serious difference....
December 13, 2023
Reply from Klar
Thanks for your kind review!
- Line 🪟
I couldnt find where to to place the…
I couldnt find where to to place the coupon
The prices seem to be low, but that we know when the windows arrive
July 31, 2023
Reply from Klar
Dear [Reviewer's Name],
Thank you for taking the time to share your feedback! We appreciate your 4-star review.
We apologize for any confusion you experienced with placing the coupon.
As for the prices, we aim to provide competitive rates while maintaining the highest quality. We understand that your final impression will be formed when the windows arrive, and we're committed to delivering a product that meets your expectations.
I can also see that we have refunded you the money for the discountcode which is great! 🙌
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to help.
Best regards Mathias from Klar
It was ok
It was ok - some truble with payment via Klara, I wanted to pay after the order had been delivered, but they refuse me that option ???
July 11, 2023
Reply from Klar
Hi Trond!
Thank you for choosing us! 😊 There is several options to why you are not able to choose the "få først - betale senere" option. If you have something already with this option at Klarna they can refuse you to have several unpaid objects. It can also be that the value is to high for them to pay on beforehand.
I can see that the order is placed and that everything is ok now.
Please dont hesitate to contact us if there is anything you are wondering during the waiting time.
Torjus from Klar 🪟
Reply from Klar
Dear Frank
Thank you for your review although we of course apologise about the delay in answering your phonecall.
Due to summer vacations we currently have longer waiting times for the phone lines that usual. This is why we on our website recommend contacting us via email (hello@klarhome.co.uk).
Looking forward to hearing from you.
Best regards from the Klar team
Easy order process
Just ordered a double terrace door via the Klar website - simple, easy and helpful
Now I'm looking forward to getting the door early August.
June 30, 2023
Reply from Klar
Hi Kjeld
Thank you so much for the great review, we appreciate it!
We hope to be able to help you again some other time.
Best regards, Mathias from Klar
Reply from Klar
Hi Rudy!
Im glad you are happy with our pricing and communication!
Dont hesitate to ask questions by mail if you get any 🤝 We are looking forward till you will recieve your order!
Torjus from Klar 🪟
No window/door after 3 months with poor communication
We ordered a Klar window and door in mid March 2023. It is now mid/late June, and are still awaiting delivery of the items.
We initially had a delivery date in April, it was over a week late before I tried to contact Klar to understand where the items were. They were unable to tell me. I managed to get hold of the delivery company and they told me that the items were broken.
The Klar support team (who were very nice when we actually got to speak to them) were unable to give me updates on the item, on numerous occasions didn't reply to emails or call back when they said they would, so were not much help.
The broken items were delivered kerbside, leaving broken glass all over the public pavement which we were left to clean up.
They have ordered a replacement package to be sent, and yet again this is now delayed again, with no updates from Klar. Yet again I am left chasing the delivery partners to try and understand where the door and window are. We have now been told it will be "delivered tomorrow" for the third time.
Klar really need to choose better delivery suppliers because it has overall been an awful experience. Our extension is now delayed at great expense to us, leaving my pregnant wife and myself in rented accommodation for over a month longer than we needed to be. Klar have not offered any compensation for the expense they have caused us.
I can't comment on the quality of the product as we are still waiting for non-broken items over 3 months after our initial order.
June 19, 2023
Unprompted review
Reply from Klar
Dear Ian
Thank you for your feedback and I can only apologies profoundly about the experience you have had.
As you stated there was a series of errors especially around the delivery of your order combined with communication issues that caused a significant delay for you. This is not how we want your experience of buying Klar products to be.
We are constantly trying to ensure that we get better and that includes working on not seeing a repeat of this. In your case that means particularly addressing two areas; our UK delivery partner and the communication you received. We are in contact with our transport partner to ensure safe and timely delivery at all times. In addition, we have also adjusted the wording around notifications to our customers to clarify the time between shipping from the factory and expected delivery time for you.
I can see that you at this point have received the products and hope that we can soon wrap up the remaining issues.
Best regards
Maiken / Klar
You had told on ypur website that I…
You had told on ypur website that I could change the order within 24hrs by email. I sent an email within 24 hrs but could not get an answer. Today I called the phone number and was told that it is impossible to change the order.
June 1, 2023
Great company to deal with
Great company to deal with, kept up to date on estimated manufacturing and delivery, which was within a few days accurate. Unfortunately, despite being well packaged, one item was damaged in transit - Klar remanufactured this, provided details of when it was due to be manufactured, it just arrived ahead of schedule. On top of the high customer service very happy with the quality and price.
April 25, 2023
Unprompted review
super service
April 8, 2023
Reply from Klar
Hej du!
Tusinde tak for den flotte anmeldelse! Den er vi rigtige glade for!
Vi ser meget frem til at færdigproducere og levere din ordre. 🙌
De bedste hilsner, Mathias fra Klar
Very easy to order with clear options…
Very easy to order with clear options to choose from and from previous experience - a great product delivered on time in perfect condition!
March 6, 2023
Reply from Klar
Dear Penny
I am so thankful for the wonderful review! Thank you!
I am also very pleased to read that everything went just like planned 🙌
Please feel free to contact us regarding questions in the future!
Best regards, Mathias from Klar
Very good price/value
I bough a glass door (patio door) from KLAR to a price that was less than 25% of my local carpentry's price. I could not believe it so I called KLAR....I ordered the door and now when it is installed I am very happy. Delivery was well done and the door is of very high quality.// Staffan in Barsebäckshamn, Sweden
February 27, 2023
Reply from Klar
Hi Staffan, thanks for your review!
We at Klar are very happy to hear that you have had such a positive experience, both with the delivery and the products! We are always ready to help you if there are new needs for windows and doors.
Best regards
Kelly from Klar
Affordable price, great quality
Really happy with my choice. The door arrived in time without any quality issues. The ordering process was very smooth and easy for a newbie in DIY world. Great work, Klar!
February 6, 2023
Unprompted review
Reply from Klar
Hello Sergei, thank you so much for your review!
We are so glad to hear that you're so happy with us, and we wish you luck on your continued journey in the DIY world! On our webpage you can find all the information you need about installation of windows and doors, and if you have further questions, you can always contact our costumer success team on hello@klarhome.co.uk or on (+44) 0808 164 9920.
Kind regards,
Victoria from Klar
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