Klarity Cancer Screening Reviews 

369
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I would not work with this company again. They give false accusations yet they don't have the necessary training to prevent their paranoia. Avoid at all cost! UPDATE: I love how this company attem... See more

Company replied

Rated 4 out of 5 stars

Booked 2 lat flows at short notice (arrived in less than 2 days) to take abroad and use for the return home requirement. App used was fine, only stress was slow internet speed which meant we had to tr... See more

Company replied

Rated 5 out of 5 stars

Really good experience with standard antigen tests with video call needed for family of 4 to travel to USA. Charlotte explained everything step by step and made us feel at ease throughout the whole pr... See more

Company replied

Rated 5 out of 5 stars

Excellent service , definitely recommend. On reflection I had absolutely nothing to be nervous or worry about as the whole process went as smoothly as it possibly could. The tests arrived within... See more

Company replied

Company details

  1. Health Consultant

Written by the company

Klarity provides cancer screening programmes.


Contact info

3.6

Average

TrustScore 3.5 out of 5

369 reviews

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3.6

All reviews

(369)

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Rated 5 out of 5 stars

Really easy to use

Really easy to use, helpful and efficient.

Would recommend to others!

October 28, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Elliott,

thank you for reviewing our services.

Kind Regards,

Klarity

Rated 1 out of 5 stars

Ordered my lateral flow test on the…

Ordered my lateral flow test on the 22/10 for day 2 test it’s now 27th still haven’t received this yet Hermes delivery totally rubbish I should be testing today but this won’t happen emailed Klarity said it whould be here

October 27, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Grin,

unfortunately we can not locate your order details through this platform and we are sorry to hear that Hermes failed to deliver your test kits on time. You could email us at hello@getklarity.shop to discuss this further if you wish. We believe you have requested a refund.

Kind Regards,

Klarity

Rated 4 out of 5 stars

Quick efficient service

October 27, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Customer,

thank you very much for taking the time to review our services.

Kind Regards,

Klarity

Rated 5 out of 5 stars

Brilliant support from Klarity

Brilliant support from Klarity. All very professional. Reply to email queries really quickly.
Highly recommend

October 27, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Customer,

thank you for the review, we are glad to hear our team was able to assist.

Kind Regards,

Klarity

Rated 4 out of 5 stars

I was having issues changing our time…

I was having issues changing our time to be within 72 hours. With a few emails it was resolved with ease

October 26, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Tanya,

glad our team could help, thank you for the review, it is highly appreciated.

Kind Regards,

Klarity

Rated 1 out of 5 stars

Very very poor

The app wouldn't work and there is no way to send the video of yourself doing the test.
There is no way of asking for help. There is no email address to ask for help.
You are left high and dry in a foreign country with no way of getting your test to fly a complete disaster.
In the end we sent via the app everything but the video and you still issued us certificates without a video of us taking the test. What a joke.

October 24, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Jeremy,

very sorry to hear that you experienced problems uploading through the app, please aways ensure you are on the latest version. You can access your account also through our web app https://web.getklarity.io and upload from there. Our help desk email is hello@getklarity.shop and we are happy to assist you.

Kind Regards,

Klarity

Rated 5 out of 5 stars

My order came on time for the purpose…

My order came on time for the purpose of travelling with my family. Very reasonable price for antigen test. My children’s test result came through email. I would recommend Klarity service to friends

October 23, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Bisi,

thank you for taking the time to review our products and services, we highly appreciate your feedback.

Kind Regards,

Klarity

Rated 5 out of 5 stars

COVID Tests.

COVID Tests.
Ordered and delivered with no issues.
The Klarity tests were easy to use and the results were returned very quickly. I would use Klarity again.

October 22, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Angela,

thank you for your review, we appreciate the feedback on our products and services.

Kind Regards,

Klarity

Rated 5 out of 5 stars

Quick response time with lateral flow…

Quick response time with lateral flow tests, highly recommend

October 22, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Mark,

thank you for taking the time to review our services, we highly appreciate it.

Kind Regards,

Klarity

Rated 5 out of 5 stars

Easy, efficient service

Easy enough to order, efficient to carry out and response with certificate - would use again. I was recommended Klarity and I would be happy to recommend to others.

October 22, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Mrs Nikki,

thank you for your review and recommending our service to others. We highly appreciate your feedback.

Kind Regards,

Klarity

Rated 5 out of 5 stars

Found my experience with Klarity very good

Found my experience with Klarity very easy and I got my results within a few minutes- would definitely use this service again.

October 22, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Jemma,

thank you for taking the time to write a review, we are glad to hear about your positive experience.

Kind Regards,

Klarity

Rated 1 out of 5 stars

Issues with nearly every test!!!!

We used 6 tests and had issues with 4 of them! With two of the lateral flow tests we took we had issues with the app which prevented us from submitting the videos/results. When we finally got our certificates, the time stamp was wrong on all of them. The two pcr tests we took guaranteed results within 48hrs - we sent the tests on Sunday and didn’t get the last test result back until the following Friday!! This was after numerous chasers. The teams excuse was that because we sent the tests on a Sunday, this causes a delay. If this is the case they should put a note on the website (as any travellers arriving in the UK on Friday would need to take a day 2 test on Sunday).

October 22, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Sarah,

very sorry to hear about your experience. Taking tests with several people can be done through one account, however each test needs to be done separately by each person and uploaded before the next person can start the test. The time stamp on the certificates is in UTC (Coordinated Universal Time) for global use while travelling.

The PCR samples take up to 24 hours to reach the lab and another 24 hours until the samples are processed, given that the swabs have been correctly registered in the app.

We can not access your detail further on this platform, but please contact us at hello@getklarity.shop to discuss this further if you wish.

Kind Regards,

Klarity

Rated 5 out of 5 stars

Quick customer care response

Tests came in two days, and popped them in case for return journey. I messed up the video part (completely my own fault) but emailed customer service, panicking that we woulnt get a code to get home, and having to run to the bar, for a large one ! But to my delight had a reply within 30 minutes, and all was put right with codes a few minutes later. Cant ask for more than that really !!!

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Thank you for taking the time to review our services.

Kind Regards,

Klarity

Rated 4 out of 5 stars

Very good tests

Very good tests, not very clear how to send the test from abroad, worked it out in the end, videotaping you taking the test was not an easy job , but managed, took the pr test on return home after 5 days . Easy to do .
The price was extortion though

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Thank you for taking the time to review us, we highly appreciate your feedback.
The PCR tests are more expensive as they have to be send in to a laboratory.

Kind Regards,

Klarity

Rated 1 out of 5 stars

Absolute waste of time and money

Absolute waste of time and money. App didn't work for most of the time. Can't post from abroad without filling in detailed shipping form and paying excess postage. Don't waste your time or money.
Would give no stars if possible.
EDIT* Very quick to reply to my review but couldn't get any response when I needed help. Dreadful customer service.

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Thank you for taking the time to leave a review of your experience.

We are sorry to hear you had problems with our app. Please ensure you have the latest version of our app installed.

Please email us to discuss this further if you wish to.

Hello@getklarity.shop

Kind regards,
The Klarity Team

Rated 5 out of 5 stars

THE ROAD TO MOROCCO

Quick and easy....I was at the foot of the atlas mountains..got a phone,did the test...ta da results back before I had finished my flat bread and mint tea.....fantastic service

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Thank you for your feedback, it is highly appreciated.

Kind Regards,

Klarity

Rated 5 out of 5 stars

great service

quick easy test, results within the hour

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Sandra,

thank you for your review, we highly appreciate your feedback.

Kind Regards,

Klarity

Rated 1 out of 5 stars

Pointless expensive exercise - can be easily cheated

1) Recorded the video whilst doing the test but it failed to upload onto the app
2) re-did the test using the App's own camera but just re-used the same kit and pretended to do the test
3) When the app asked to upload a photo of the result, I could've used any passed test kit - not a failed one
Pointless expensive exercise

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Akmal,
Thank you for taking the time to leave a review of your experience. Very sorry to hear that you experienced problems uploading through the app, please aways ensure you are on the latest version. You can access your account also through our web app https://web.getklarity.io and upload from there. Our help desk email is hello@getklarity.shop and we are happy to assist you.

Kind Regards,

Klarity

Rated 5 out of 5 stars

covid certificate issued quickly

App is a little clunky, but had no issues, and covid certificate was issued shortly after submission.

October 20, 2021
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Michael,

Thank you for taking the time to write a review, we really appreciate your feedback.

Kind Regards,

Klarity

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