Had looked everywhere for a wedding guest outfit and found it at your shop so was so relieved, Had lots of nice comments about it as the colours are stunning and delivery was quick.
Company replied
Location
Switch locationAlmondvale Avenue, EH54 6QX Livingston, West Lothian, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was disappointed that the dress wasn't available instore. However the sales assistant suggested trying online. By doing this I found exactly what I was looking for. I couldn't be more pleased. The o... See more
Company replied
Disappointed with staff experience. Had to return faulty cardigan after many emails to head office and warehouse. Hayley was helpful there but buttons on cardigan are too big for buttonholes hence cau... See more
Company replied
Visited the store in Livingston this week with my mum. She was looking for an outfit for a wedding. The manager Linda was very welcoming and provided a first class service giving mum some ideas of sui... See more
Company replied
Company details
About Klass - Unit 83 Livingston Designer Outlet
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Almondvale Avenue, EH54 6QX, Livingston, West Lothian, United Kingdom
Get 15% Off Your First Order
4.5
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had looked everywhere for a wedding…
Had looked everywhere for a wedding guest outfit and found it at your shop so was so relieved, Had lots of nice comments about it as the colours are stunning and delivery was quick.
July 6, 2026
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Afternoon Pauline,
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Good all-round service.
It was easy to order on line. Delivery was as advised. I had to return as needed a different size, and was able to return to the local Store for a refund. Refund was processed very quickly.
May 11, 2026
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Afternoon Lynette,
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Can’t believe how quickly my order was…
Can’t believe how quickly my order was delivered. I’m happy with my purchase
March 11, 2026
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Afternoon Sandra, thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Morning Pauline, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Good quality and efficient service.
January 12, 2026
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Morning Jean, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Cardigan
Disappointed with staff experience. Had to return faulty cardigan after many emails to head office and warehouse. Hayley was helpful there but buttons on cardigan are too big for buttonholes hence causing damage when opening them. Loved the item hence didn’t want refund.
November 13, 2025
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Morning Christine, thank you for taking the time to leave us a review. I am sorry to hear that the cardigan you bought was faulty, however I am glad to hear that you received help from our customer services team.
To dress with Klass
I was disappointed that the dress wasn't available instore. However the sales assistant suggested trying online. By doing this I found exactly what I was looking for. I couldn't be more pleased. The only query I did have was that I thought the lining was reversed, even though you don't see it. All that said I am absolutely delighted with my purchase. Thanks
October 8, 2025
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Afternoon Campbell, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Perfect and looking forward to more…
Perfect and looking forward to more interesting fashion
September 5, 2025
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Afternoon Abigail, thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Slightly too big shoulders and bust…
Slightly too big shoulders and bust area. But lovely dress.
May 6, 2025
Reply from Klass - Unit 83 Livingston Designer Outlet
Good Morning, thank you for taking the time to write a review as it is greatly appreciated! We hope we can welcome you back soon.
First class service received from manager Linda
Visited the store in Livingston this week with my mum. She was looking for an outfit for a wedding. The manager Linda was very welcoming and provided a first class service giving mum some ideas of suitable outfits. Mum bought the first outfit suggested (dress, jacket & fascinator). She was over the moon with the service provided and favourable outcome. Thanks so much to Linda for making the experience a very positive one.
May 2, 2025
Unprompted review
Reply from Klass - Unit 83 Livingston Designer Outlet
Good afternoon
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Emma - klass.co.uk
TRUE TO SIZE STYLISH FASHION
SHOPPING VISIT TO STORE AND THEN BROWSED ONLINE PRIOR TO PLACING ORDER, SO PLEASED WITH PURCHASE AND DELIVERY
February 4, 2025
Reply from Klass - Unit 83 Livingston Designer Outlet
Good afternoon Diane
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
My friend that has serious disability…
My friend that has serious disability ordered 2 dresses online for a celebration
1 dress was perfect but the other(same size) was too tight
My friend then took ill (has a shunt in brain) and once able to travel( shop is 7 miles from her home) as she doesint drive now and has to take the bus
The woman in the shop said it was 2 days after last return date but 5hat she would honour the return due to their machine used for returns being broken ,so I went to ask her daughter (who was in the shop 2 doors up) which day would be most suitable for her to bring her mum up
Once back into Klass the woman became quite rude and denied actually saying what she did about honouring the return
My friend left the store with a dress that’s no good to her and quite upset with the scenario
I personally feel the woman in shop lied through her teeth and actually made out we lied about what she said.
Never again will we use the store ( which we have done often) and the main reason for using online on this occasion was due to illness and her being unable to travel
July 14, 2024
Unprompted review
Reply from Klass - Unit 83 Livingston Designer Outlet
Good morning
Good morning Elizabeth, i am sorry to hear this. I have sent you a direct message
Kind Regards Kate - klass.co.uk
Chiffon top
I tried the top on when I was at Livingston Designer Outlet last Thursday but I needed a size XL and they didn’t have the colour and size I required so I ordered it online and it arrived yesterday.I was very pleased with my top and the excellent service delivered by Klass.A very satisfied customer.
July 5, 2024
Reply from Klass - Unit 83 Livingston Designer Outlet
Good morning Janette
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Raincoat
Sorry I had to return the coat as it was not suitable and I did not like the material but I love lots of other things you have.
June 6, 2024
Reply from Klass - Unit 83 Livingston Designer Outlet
Good afternoon Marion
I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Sophie - klass.co.uk
The staff in the store were lovely
The staff in the store were lovely, the clothes are of very good quality and the sizes are very good too.
May 7, 2024
Reply from Klass - Unit 83 Livingston Designer Outlet
Good afternoon Lynda
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Reply from Klass - Unit 83 Livingston Designer Outlet
Good morning Tracey
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Reply from Klass - Unit 83 Livingston Designer Outlet
Good morning Rosanna
Thank you for the lovely review.
Kind Regards Sophie - klass.co.uk
Satisfied customer
Lovely quality clothing. Fast delivery keeped upto date at all times recommend this company 👌
August 29, 2023
Reply from Klass - Unit 83 Livingston Designer Outlet
Good morning Margaret
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
my dress for far to long But very easy…
my dress for far to long But very easy store return
July 16, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.