Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... See more
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See what reviewers are saying
Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... See more
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... See more
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... See more
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Company details
About Kloud9
Written by the company
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Written by the company
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Contact info
Unit 844, WA3 7QZ, Warrington, United Kingdom
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4.7
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top Notch!
In my experience, people are all too ready to complain but rarely compliment on good service. Just wanted to say how very happy I am with my broadband speeds. Great service.
May 17, 2024
Unprompted review
Reply from Kloud9
Thank you so much for taking the time to share your positive experience! We're so pleased you're happy with your broadband speeds and our service. Your kind words and recognition mean a lot to us!!
Excellent start up service
Your staff Billie & Adam went the extra mile to ensure all up and running which was very quick like your fibre is.
Will certainly sell you in Clun where every one knows me .
May 16, 2024
Reply from Kloud9
Thank you for your wonderful review! We're delighted that our team delivered exceptional service and promptly got everything up and running. It's great to hear that our fast fibre made a difference. We value your support and are excited to continue providing excellent service.
Cluntastic fibre broad band by Kloud9
All explained very plain and simple to under stand, your staff got on with the job all done very quickly and politely.thank you Ron Hester
May 16, 2024
Reply from Kloud9
Thank you so much for your excellent review! We're delighted that our team was efficient and polite and made everything easy to understand. Your kind words are really appreciated, and it’s fantastic to know you had such a positive experience with us.
Lovely staff and good fast broadband
May 13, 2024
Reply from Kloud9
Thank you so much for your kind words! We're delighted you're pleased with our broadband service and that our staff made a great impression. We strive to provide exceptional service and speedy internet, and it's wonderful to know we've met your expectations.
Moved router and damaged optical cable.
Moved router and damaged optical cable.
Informed K9. Who checked from their end.
Sent engineer with replacement cable.
Fitted, checked, full speed by 12:00 same day.
Well done K9
May 9, 2024
Unprompted review
Reply from Kloud9
Thank you for your positive review and for highlighting our prompt service! We're pleased to hear that our team efficiently resolved the issue with your optical cable. We're committed to ensuring quick and effective solutions for our customers. Thanks again!
Hassle free installation from friendly…
Hassle free installation from friendly helpful and considerate installers
May 7, 2024
Reply from Kloud9
Thank you for sharing your review with us! We appreciate your feedback and are glad to hear about your positive experience. It's our priority to provide great service!
Great service from all staff
Great service from all staff, helpful, straightforward, hope the future is just as good.
May 9, 2024
Reply from Kloud9
Thank you for the wonderful review! We're so glad you received great service from our team. Your positive feedback means a lot to us and encourages us to continue delivering excellent service to all our customers.
Billie Kloud 9
Billie, the installer on the day, was very friendly, knowledgeable & skillful. Also, Head Office staff are approachable.
May 3, 2024
Reply from Kloud9
Thank you so much for taking the time to leave us a review! We're really pleased to hear that you had a positive experience with the installation team and found our team at the head office engaging.
Good service lovely staff
April 26, 2024
Reply from Kloud9
Thank you for taking the time to write a review! We are pleased to hear that you were happy with the service provided by our team. Our goal is to create a welcoming and efficient environment for all of our customers, and we are delighted to hear that we have achieved this for you.
A very positive experience
From first contact, with a director, to the final installation was very impressive. My property lies just outside the village so the job was not straight forward. I had various teams of workers to connect my house to the village and they were friendly, helpful and very tidy.
The office kept me well up to date during the installation and contacting them was very easy with the phone being answered quickly.
They give the impression of a small family business that really care.
April 28, 2024
Reply from Kloud9
Thank you for taking the time to share your positive experience with us! We're delighted to hear that the installation process met your expectations, and that our team's efforts made it a smooth and hassle-free experience for you. At our core, we strive not just to deliver great results, but also to provide exceptional customer care.
Excellent service
Although there were some initial installation issues, not their direct fault, Kloud9 went above and beyond what I expected and have delivered a super fast connection at a very reasonable cost.
All members of the team involved were excellent.
If they have availability in your area do not hesitate to contact Kloud9 for super fast broadband.
Highly recommended.
April 19, 2024
Unprompted review
Reply from Kloud9
Thank you for your feedback and for recommending us! We are glad to hear that despite the initial challenges, our team's efforts ensured a smooth resolution, and you are now enjoying our broadband. We aim to provide excellent service at a reasonable cost, and it's great to know we've met your expectations. Thanks!
Reply from Kloud9
Thank you for your positive review! We are delighted to hear that you are satisfied with our service and broadband speed. Your satisfaction is our utmost priority and we truly value your feedback.
Excellent personal service from Mike…
Excellent personal service from Mike and Billie!
April 28, 2024
Unprompted review
Reply from Kloud9
Thank you so much for your positive review! We’re delighted to hear that you appreciated the personal service. Our team is committed to providing exceptional care to all of our clients, and it's wonderful to know that we've made a difference.
Excellent Customer Service
Woke up to no Internet the other morning. Phoned and spoke with support team around 8.30am. Engineer arrived just before noon, following two more calls from the team to keep me updated. Problem found and fixed within the hour. It is only when things go wrong that you can truly evaluate a business. Well done Kloud9 for excellent customer service.
April 25, 2024
Unprompted review
Reply from Kloud9
Thank you for sharing your experience and for your kind words! We are sorry to hear that you experienced an initial inconvenience. Nevertheless, we are delighted that our team was able to resolve the issue efficiently. Your feedback is incredibly valuable to us, as it reaffirms our commitment to providing excellent customer service.
Excellent service from this company.
A pleasant and business-like technician came to install the system. The lines of communication also were first class.
April 23, 2024
Reply from Kloud9
Thank you for taking the time to leave a great review! Ensuring a smooth and satisfactory experience for all our clients is our top priority, so we greatly appreciate your feedback.
Kloud9 broadband set up
Mike and his team were incredibly helpful throughout the entire set up procedure.
April 22, 2024
Reply from Kloud9
Thank you so much for taking the time to leave us a 5-star review! We are so pleased you had a positive experience with our team during the setup process. Our goal is always to provide efficient service, and we're glad we could assist you.
great customer care
great customer care. very efficient in problem solving n got me connected in no time.
April 14, 2024
Reply from Kloud9
Thank you so much for your wonderful review! Getting you connected swiftly and smoothly is our top priority, and we're glad we could meet your expectations. We appreciate you sharing your experience - thanks again!
A better option than mainstream providers
Poor broadband speed at our property made us look at alternatives. Kloud 9 had recently installed full fibre to the area so we checked it out. Speeds are now fantastic (we opted for the 100 Mb option) which is also cheaper than other providers. The signing up process was straightforward with easy telephone contact. Installation day was within 2 weeks and we were connected quickly and efficiently by the engineer Billie who also explained how to use the system through the app. We are delighted with what we have joined and now have a fit for purpose broadband connection.
April 18, 2024
Reply from Kloud9
Thank you so much for taking the time to write such a lovely review! We're delighted that your switch to Kloud 9 has significantly improved your broadband speeds and overall satisfaction. It's great to know that the process from signup to installation went smoothly and that the team assisted you effectively.
Was a little apprehensive moving from…
Was a little apprehensive moving from BT after many years but after doing a speed test I knew fibre would make a huge difference especially as I work from home and have 3 teenagers in the house. I was paying a lot for not a lot. Kloud9 have given great, fast, polite customer support during and throughout the install. Billie and Adam were friendly, professional and ensured I had the app and passwords set up correctly. They did a tidy job of the cables on the exterior of the house and also internally. Initial speed test in the most remote room of my house is immediately double. This service is crucial in a rural area. Thank you Kloud9, keep up the good work!
April 15, 2024
Reply from Kloud9
Thank you so much for taking the time to leave us this fantastic review! We understand the leap it can take to switch providers after many years, and we're delighted to hear that your transition to Kloud9 has been a positive experience. It's great to know that the enhanced speed makes a significant difference, especially with your work-from-home needs and a busy household.
Almost great!
Everything was great. The only downside was that we were told cables would be pulled through existing conduits, only approx. 2 weeks prior to install. We found out a week before install that telegraph poles were being erected, which are an eyesore. Then cables started being installed overhead to houses, which is when we found out they couldn't pull the cables through the existing conduits. The team had been in the village for a number of weeks prior to them confirming about pulling the cables through. They knew they couldn't pull them through and this was not communicated to us. Apart from that, everything else was good. Internet no longer drops out. Small but noticeable difference in speed.
Their system is independent, no other company can use their lines at present, so if you want to go with another provider, you will likely have to keep your BT, Sky, Virgin lines.
April 4, 2024
Reply from Kloud9
Thank you for taking the time to provide us with your feedback. We appreciate the positive comments about our stable internet and improved speed. We understand there were some issues during the installation process, and we apologise for any inconvenience and confusion caused. At Kloud9, transparency is a core value, and we strive to keep our clients informed at every step. Unfortunately, there was a lapse in communication during this time, and we are truly sorry for that.
We acknowledge your concerns about the appearance of the telegraph poles and overhead cables. Sometimes, technical limitations may force us to adjust the original plan, and pulling cables through existing conduits may not be feasible. We are taking your concerns seriously and working hard to improve our communication and procedures to ensure our customers are well informed and satisfied with every aspect of our service.
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