Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... See more
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Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... See more
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... See more
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... See more
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Company details
About Kloud9
Written by the company
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Written by the company
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Contact info
Unit 844, WA3 7QZ, Warrington, United Kingdom
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4.7
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kloud9
Thank you very much for your kind words and the 5-star review! We so pleased hear that you found our team to be helpful and that you had a great experience with us. Your feedback is highly valued and serves as a great motivation for us to keep up the good work.
Each time I have had an enquiry the…
Each time I have had an enquiry the staff have been very polite, helpful and efficient.
Thank you.
April 10, 2024
Reply from Kloud9
Thank you for taking the time to share your experience with us! We're so pleased that our staff has consistently met your needs.
We look forward to continuing to serve you with the same level of dedication and care. Thanks again for your support!
They fixed it when it stopped working
Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the various ways of fixing it. When these didn’t work, their engineer was on site the following morning at 8am to fix the issue. Everything is working perfectly again now. I speak as I find and their after sales service was impeccable on this occasion.
April 9, 2024
Reply from Kloud9
Thank you for your 5-star review! We're glad you had a positive experience with our team despite the hiccup with your internet service. At Kloud9, we understand the importance of staying connected and prioritising quick solutions. We appreciate your feedback on our after-sales service and are happy to have provided you with a satisfactory experience.
Very calm and relaxed experience
Very calm and relaxed experience. Staff easy to work with and confidence inspiring. They can come again. Billie and Wonder!
April 9, 2024
Reply from Kloud9
Thank you very much for leaving us a 5-star review! Our team works hard to provide smooth and trustworthy service, and it's great to know that we have successfully accomplished this for you.
An excellent company with brilliant staff .
This company is efficient and everyone has been pleasant and helpful .The job was done on time and Billie and Wanda did an excellent job of installation and they made sure everything was left neat and tidy .We are very pleased with the help and service we have received from start to finish .
April 4, 2024
Reply from Kloud9
Thank you, Judith, for your excellent review! We're so pleased that you found our team efficient and pleasant. Billie and Wanda will be happy to know that their hard work and attention to detail didn’t go unnoticed. It’s great to hear that you're pleased with our service from start to finish.
Excellent Installers made all the difference
Despite issues with faulty cables, the installation team, Adam and Billie, went the extra mile to ensure that we had our new connection up and running by the afternoon.
April 3, 2024
Reply from Kloud9
Thank you so much for taking the time to leave us a five-star review! We're pleased to hear that Adam and Billie were able to provide you with the exceptional service we strive for despite the unexpected hiccup with the cables!
Fast and efficient install!
Just had it installed and all good so far. Very helpful installer did a nice job and all working with very good speeds circa 500Mb - will see how it evolves over the next few weeks!
April 5, 2024
Reply from Kloud9
We're so pleased to hear that your installation went smoothly and that you're already enjoying your speeds of up to 500Mb.
Reply from Kloud9
Thank you so much for your five-star review! 🌟 Your kind words have brightened our day.
Fab from initial contact to…
Fab from initial contact to installation...
Very happy. Thank you 🙂
March 28, 2024
Reply from Kloud9
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with us throughout the whole process.
We really appreciate your feedback, and we’re so grateful you took the time to share it with us.
Very helpful
Very helpful, cheerful and polite!
They worked hard to get get the job done, even though it was tricky to install
April 3, 2024
Reply from Kloud9
Thank you very much for giving us a 5-star review! We are delighted to hear that you found our team helpful, cheerful, and polite. Overcoming tricky installations is a part of our daily work routine, and we are happy to have successfully completed the job for you.
The customer service was excellent.
April 2, 2024
Reply from Kloud9
Thank you so much for your 5-star review! We're delighted to hear that you had an excellent experience with our customer service team. Providing friendly and helpful support to our customers is our top priority.
Reply from Kloud9
Thanks for taking the time to leave a review, we really appreciate it!
Alan Read, We had kloud9 fibre Internet
We had kloud9 fibre Internet, installed by Billie, her work was nice and tidy, she was very friendly, there was a Gent outside working but I didn't get his name, very pleased with the completed job.
March 12, 2024
Unprompted review
Reply from Kloud9
Thank you for taking the time to leave us a 5-star review! We're pleased to hear that you're happy with your new internet service and the smooth installation process.
Great customer service but more info please
The customer service is great as I have been easily able to have direct conversations and call-backs about questions relating to the new supply.
The installation was very easy to schedule and indeed reschedule. The only let-down was not being pre-warned about the box being installed eg external wall and near sockets. Thankfully, the team on the day suggested a good place and even helped re-site a board screwed into the wall that was in the way, but ideally I would like to have been prepared better.
March 7, 2024
Reply from Kloud9
We're delighted you found our customer service responsive and accommodating, especially when scheduling and adjusting the installation appointment. It's great to know that our team could effectively assist on the day and find a suitable solution for the installation site.
We apologise for any inconvenience caused by the lack of advance information regarding the installation specifics. Your feedback is invaluable to us, and we're taking steps to improve our communication about installation details to ensure our customers are fully informed and prepared for the future.
Polite and fast installation .
Polite and fast installation .
Tidy work area.
Excellent communication by the sales team.
Around a brilliant job done resulting in much faster and completely reliable connection.
Thank you Kloud 9 team.
March 16, 2024
Reply from Kloud9
Thanks for taking the time to leave a review; we appreciate it. We're glad to hear you had a positive experience with our installation team. We're also delighted that you found our sales team's communication excellent - we strive to provide clear and helpful information to all our customers.
Well done team Adam and Kyle I think…
Well done team Adam and Kyle I think his name was were amazing very helpful and very tidy explained everything even went through what I needed to do recommend them to anyone very happy with the outcome thank you so much everyone
March 7, 2024
Reply from Kloud9
Thank you for taking the time to share your thoughts and for your kind words. We're glad to hear that our team was able to effectively assist you, keep everything tidy, and provide clear explanations.
Reply from Kloud9
Thank you very much for your 5-star review! We are really pleased to learn that you found our installation process to be professional, efficient, and clean.
All in all a very smooth process
All in all a very smooth process. Everyone I dealt with was friendly and professional and everything happened as promised. All works as it should. Full fibre broadband and VOIP phone for less than I was paying for fibre to the box and copper wire telephony.
March 7, 2024
Reply from Kloud9
Thank you very much for your wonderful review! We're delighted you had a smooth experience working with our team and that the transition to full-fibre broadband and VOIP services went seamlessly.
Excellent work by Adam& Wonder nothing…
Excellent work by Adam& Wonder nothing was to much
trouble and explained everything in detail and set everything up.
March 12, 2024
Reply from Kloud9
Thanks for the positive feedback! We're glad that everything was set up to your satisfaction and you received detailed explanations without any issues. Your kind words are appreciated!
Highly Recommended
The time from booking to installation was just a few days, the installation was completed by a competent and friendly engineer and the speed is excellent. I would highly recommend
March 12, 2024
Reply from Kloud9
Thanks so much for taking the time to leave a review; we appreciate it. It's great to hear that the installation went well and that the whole process was pretty quick!
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