Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... See more
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Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... See more
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... See more
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... See more
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Company details
About Kloud9
Written by the company
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Written by the company
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Contact info
Unit 844, WA3 7QZ, Warrington, United Kingdom
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4.7
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vert efficient clean and knowledgeable…
Vert efficient clean and knowledgeable checked all was working to out satisfaction
February 8, 2024
Reply from Kloud9
Thank you for the excellent review! We're pleased that our service met your expectations. Your satisfaction is our highest priority, and receiving such positive feedback is excellent. We're grateful you chose our service and took the time to share your experience.
Quick and tidy instalation and better…
Quick and tidy instalation and better broadband than previous provider
February 8, 2024
Reply from Kloud9
Thank you for your 5-star review and for trusting us with your connectivity needs! We're pleased that your installation went well and you're experiencing better broadband than before.
all crew members were very polite and…
all crew members were very polite and explained everything clearly.We are elderly and not always au fait with technological terms,so their help was great.
January 24, 2024
Reply from Kloud9
Thank you for your 5-star review! We're proud to hear that our team explained everything clearly and politely.
As an independent company, we're committed to ensuring technology is understandable and accessible for all, no matter your level of tech expertise.
We're delighted we could make your experience a positive one.
New Installation ation…
Delighted with service and installation provided by Kloud 9 engineers. Very courteous, professional, friendly and helpful.
January 23, 2024
Reply from Kloud9
Thank you for your kind words about our service and installation. We're so pleased that our engineers provided you with a professional, courteous, and helpful experience. Thank you once again for your positive feedback.
Excellent work was carried out
Excellent work was carried out , friendly staff members and all tidy 😃
January 18, 2024
Reply from Kloud9
Thank you for sharing your experience and leaving a review. We're delighted to know our team's friendliness and tidiness made a great impression. At Kloud9, we're all about combining quality service with a personal touch.
Very efficient and great staff
January 18, 2024
Reply from Kloud9
Thanks for your kind words! It's great to hear you found our team efficient and great to work with. At Kloud9, we strive to blend provide exceptional customer service.
Reply from Kloud9
Thank you for your 5 star review. We're delighted to know that the setup process was both quick and thoroughly explained. Your feedback is really appreciated, as it reflects our commitment to professional and efficient service. Thanks again!
Installation was clean and efficient
January 10, 2024
Reply from Kloud9
Thanks for leaving this review Gerald, we really appreciate it - and great to hear you were happy with the installation!
Putting the super into superfast fibre
At first I really wasn't sure about moving from a massive company like BT to a relative minnow like Kloud9. I worried what the infrastructure, aftercare and service would be like. Now, having moved on a frankly incredible deal, I am delighted with 10 x the speed, regular service calls and technical support that answers within 2 rings. I would have preferred an underground installation which I always assumed fibre to the property would be (hence 4 stars) but in truth the overhead line and black internal cable (on white wall!) is a small inconvenience. I'd definitely recommend Kloud9 - get it, if you can.
December 14, 2023
Reply from Kloud9
Thank you so much for taking the time to leave a review and for making the leap to join our network. Your experience really highlights what we're all about: trying to provide exceptional service and technical support with a personal touch!
One of the team will contact you this morning.
Great service, and speeds as advertised!
Great service, and speeds as advertised!
We had the fibre installed to upgrade an old BT connection, and the installers were very friendly yet professional. Left the place neat and tidy and the company has kept us updated throughout the process.
December 21, 2023
Unprompted review
Reply from Kloud9
Thank you for your fantastic review! We're really pleased to hear that your transition to Kloud9's high-speed fibre broadband was seamless and exceeded your expectations. Our commitment to delivering reliable, gigabit-speed internet, as promised, is something we take great pride in! Thanks again.
Seem very efficient so far
Seem very efficient so far, helpful and knowledgeable --(just installed a new router).
December 18, 2023
Reply from Kloud9
Thanks for taking the time to write a review John, we really appreciate it!
Great first impressions…
From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particular to Ashley/ Ashleigh and her apprentices for her professional attitude and to the civils gang who were brilliant too.
The product is so much better than we've had and we couldn't be happier. Thank you
December 14, 2023
Reply from Kloud9
Thank you so much for taking the time to leave a review. We're genuinely delighted to hear about your positive experience with us! It's wonderful to know that our team's dedication and professionalism made a noticeable difference, and we're really pleased that our service has exceeded your expectations.
Kloud9 are a first class company that…
Kloud9 are a first class company that go the extra mile to make sure your new system is running smoothly and you are happy. First Class company, would highley recommend them. Customer service is second to none.
December 7, 2023
Unprompted review
Reply from Kloud9
Thank you so much for your review! We're really pleased to hear about your positive experience with us. Ensuring your satisfaction and a smooth-running system is what drives us. Your recommendation means a lot to us, and we look forward to continuing to deliver excellent service!
Amazing customer service
Amazing customer service, speedy response when we had a glitch.
November 29, 2023
Reply from Kloud9
Thank you for your kind words! We're delighted to hear you had a fantastic experience with our team.
Lots of support
Lots of support, friendly helpful staff.
Engineers were efficient - no mess
November 17, 2023
Reply from Kloud9
Janice, we really appreciate you taking the time to leave a review! It's great to know you've had a great experience, and we'll pass on your kind words to the team.
Fibre installation & after sales service
The people who installed the fibre cable where polite and worked quickly to finish the job. No mess was left.
When I ring up there is normally someone to speak to about any issues. A positive as some companies are very poor at after sales service.
August 25, 2023
Reply from Kloud9
Thank you for sharing your experience with us! We're really pleased to hear that our installation team met your expectations with their professionalism and efficiency. It's also great to know you've found our customer service responsive and helpful. We pride ourselves on providing excellent after-sales support!
Top Preforming Team.
We congratulate the Kcoud9 team for the excellent customer service delivered, from my expressing an interest in a full fibre installation to having the work carried out. Throughout the process the organisation proved to be professional, courteous and informative at all stages.
The two lady installation team were efficient and tidy worked well together and focused on getting the job done to our complete satisfaction, in fact we would say that they went the extra mile to ensure that we were totally happy with the installation and that it delivered the performance that had been promoted.
November 22, 2023
Unprompted review
Reply from Kloud9
Thank you for sharing your feedback with us. We're delighted to hear that our dedication to professionalism and courtesy was evident throughout your interaction with us. It's also hugely gratifying to know that our installation team surpassed your expectations!
A really friendly and genuine company
A really friendly and genuine company. We had our installation of to-the-door fibre (full fibre) last night. Tow delightful young ladies turned up and get it all done in about an hour - no stress or mess. Best part - the government voucher paid for the install!!! Thanks.
November 21, 2023
Reply from Kloud9
Thank you for the great review! We're so pleased that your installation went smoothly and without any hassle. The Gigabit Broadband Voucher Scheme really is a great initiative for rural Britain.
Kloud9 Professional Installation,
Our initial contact with Kloud9 was a pleasure and very informative and all our queries were answered with patience. The quality of personnel continued with 2 knowledgeable lady engineers who concluded the installation to theirs and our satisfaction.
For 2 people in their late 70's, Kloud9's personnel made it a worry free decision, for which we say a big thank you. The broadband speed is as they quote.
November 8, 2023
Unprompted review
Reply from Kloud9
Thanks so much for taking the time to share your experience with Kloud9. It's great to hear that our approach and the expertise of our team have played a significant role in making your switch a pleasant and hassle-free experience. Your feedback is incredibly important to us, as it not only reassures us of our commitment to excellent service but also helps us continuously improve. Thank you.
Friendly and thorough.
November 15, 2023
Reply from Kloud9
James - Thank you so much for your 5-star review! We're really pleased to know that our commitment to top-notch service and attention to detail has made a positive impact.
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