KMC Legal Reviews 

311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and consistently available throughout property purchases and sales. Consumers note that the overall service is smooth, efficient, and significantly reduces the usual stress of moving home. However, some customers also noted issues regarding severe communication delays and a complete lack of response to important emails. A few reviewers experienced frustrating setbacks, mentioning that specific administrative problems and property title oversights were handled poorly by staff. These individuals felt unsupported during critical moments, which added unnecessary anxiety to their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, efficient, and... See more

Service

Customers had positive experiences with service, highlighting efficient communication and a smooth moving... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

User experience

Clients share positive opinions on user experience, describing the process of buying and selling as smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just completed on our sale/purchase with Rachael Fryer and honestly could not have asked for a better Conveyancer to deal with. From start to finish Rachael kept in touch with us, supported us t... See more

Rated 5 out of 5 stars

After a slow start with our previous conveyancer, Suzanne of KMC Legal took over. Suzanne was quick and efficient but never too busy to answer our queries in layman's terms for us. It quite suddenl... See more

Rated 5 out of 5 stars

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciat... See more

Rated 5 out of 5 stars

Repeat customer with KMC after my first purchase with them was fully completed in under 8 weeks after offer acceptance. This time around was a sale managed by Dean at KMC and another great service at... See more


Company details

  1. Conveyancer

Written by the company

KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West. Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible. Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

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1-star

No recent history of asking for reviews

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Replied to 20% of negative reviews

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4.7

All reviews

(311)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst conveyancing firm I have ever…

Worst conveyancing firm I have ever used to buy a property. They were incompetent (made mistakes), unprofessional (not replying to emails) and have caused me a great deal of unnecessary anxiety when buying a property. Definitely not recommended.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyers

First time buyers . Very straight forward from begining to end. Saika kept us updated through out, was very efficient and provided advise and reassurance through the whole process.
Would recommend to anyone .
Thank you again KMC legal

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Saika worked really hard to ensure a smooth move. Communication was outstanding making a potentially stressful time pretty much stress free.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Conveyancing is an incredibly…

Conveyancing is an incredibly frustrating process for all involved but KMC did a great job of keeping things going and ensuring things were completed to the highest standards. Really appreciate all Saika’s hard work and Veronica who also helped. Thank you!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, with KMC legal. Used them for the sale of two properties, communication was excellent and always at hand to help, Veronica was brilliant. Thanks again. I would recommend KMC legal with no hesitations .

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

Used KMC after going through my mortgage broker. All worked well with the app except it would have been helpful to have a copy of the onboarding documentation. I found it difficult to state that I wanted to add a gifted deposit that I hadn’t yet received, this appeared to be missed until near exchange of contracts so was a rush to get necessary information together. I found that Joanna was responsive and acted professionally on my behalf to be persistent with the sellers solicitors. If I was moving house again, I’d be happy to use KMC, no need to rely on face to face solicitors

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Our house buying and selling process…

Our house buying and selling process was long , and stressful with many ups and downs. James at KMC was with us every step. He provided honest but practical information and advice . He was very contactable and his communication ( so so important to us ) was fantastic. We can’t thank him enough.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I felt I was supposed all the way with…

I felt I was supposed all the way with the sale of my apartment. Saika, could not be far from backing my decisions with how fast or slow the process was taking. It is all very complex from a seller and buyers perspective and I found the line of communication directly with myself was key. The professional approach I received made it less stressful. I would recommend KMC Legal as the service I received and the cost made it affordable and the added extra of being a personal service. Thank you!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt, efficient service

Dean, Veronica and the team supported the conveyancing in a proactive and timely way ensuring communications were clear and precise.
Following along drawn out mortgage approval process, KMC were a breath of fresh air. Thank you

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and professional service

Suilin and colleagues provided an excellent service, responding to my queries clearly and promptly and providing regular updates. The whole sale process was extremely smooth

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Professional company

Veronica kept me informed throughout the stress of selling my parents home. She was always available on the phone and email. Credit to herself and the company.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with Joanna

We had a great experience working with Joanna during both our sale and purchase, and would highly recommend her.
Due to complications outside of our control, the process took over a year. Throughout, Joanna was patient, professional, and consistently supportive. She kept us well informed, explained everything clearly, and was always available to answer our questions.
Her attention to detail and calm approach made a stressful process much easier, and we’re very grateful for her hard work in getting everything completed.
Thank you again, Joanna!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Underpinning information missed until the last minute

We instructed this firm for our property purchase because the estate agent recommended using the same solicitors as the seller. The expectation was that this would make the conveyancing process smoother and more efficient. Unfortunately, that was not our experience.

A key issue regarding underpinning was omitted from the final report provided to us shortly before completion. When we queried the matter, we were repeatedly told that the relevant enquiries and responses had already been shared with us. Only after multiple emails and considerable back-and-forth did the solicitor review the report and acknowledge that the enquiries should have been automatically included but were not.

Underpinning is a highly material issue as it directly affects a property’s value, insurability and future resale. Had this been disclosed to us earlier in the process, we may well have reconsidered proceeding with the purchase. Instead, this information surfaced extremely late, after we had already made significant arrangements for the move and were deep into the conveyancing process. At that point we were effectively left with very limited options.

This resulted in unnecessary stress and a large amount of time spent chasing information that should have been clearly presented in the first place.

After completion we raised a formal complaint with the managing director asking for a review of the firm’s procedures to ensure this does not happen to other clients. Five weeks later we have still not received any response.

The transaction did ultimately complete, but the lack of quality control, the need to repeatedly push for basic information, and the complete absence of any response to a formal complaint have been extremely disappointing.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional and diligent

Extremely professional and diligent. Our solicitor Saika took our case on after our previous law firm had gone under. She worked tirelessly to ensure the chain of 4 properties kept progressing and we managed to still move into the new house only 3 weeks later than originally planned thanks to her hard work!
Saika is a credit to the company. I would definitely recommend KMC Legal for future endeavours

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Joanna Walker.

Joanna Walker handled our sale and purchase from the beginning to completion, and has been amazing and quite helpful throughout the entire process. I would highly recommend Joanna's services.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor communication and unresolved refund

I instructed this firm for a property conveyancing matter as a buyer. I was charged £360 for a “Deed of Variation / List of Variation” related fee, supposedly required by the developer.
However, it later became clear (around mid-November) that this variation was not required at all. The developer had already confirmed there was no need to amend the deed and did not mention any such administrative fee.
Initially, I gave the benefit of the doubt and assumed my solicitor was being cautious and acting in my best interests by following up with the other party. After one or two follow-ups with no response from the other side, I requested that the £360 be refunded first, with the understanding that I would pay again only if the fee genuinely became necessary.
Around late December / early January, I was told that the money would be refunded shortly if the other party did not respond. Since then, I have emailed once a week for an entire month, and not a single email has been answered.
To be clear:
The fee was confirmed as unnecessary back in mid-November
The refund has now been outstanding for over a month (and over two months since it was known to be unnecessary)
The most alarming issue is that there is absolutely no response — not from the acting solicitor, not from general or info email addresses
I have previously contacted the firm via their general email for unrelated matters as well, and experienced the same issue: no replies at all.
Delays can happen, but being completely uncontactable is unacceptable, especially when client money is involved. The overall efficiency and communication are extremely poor. I am leaving this review because I genuinely do not know how else to get a response.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

House sale made easy

A house purchase or sale is always a very stressful experience, but I have to say it was incredibly easy and rewarding with KMC.
I was always kept updated and guided through all the red tape involved.
Would definitely recommend them for your conveyancing needs

January 16, 2026
Unprompted review

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