KMC Legal Reviews 

311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and consistently available throughout property purchases and sales. Consumers note that the overall service is smooth, efficient, and significantly reduces the usual stress of moving home. However, some customers also noted issues regarding severe communication delays and a complete lack of response to important emails. A few reviewers experienced frustrating setbacks, mentioning that specific administrative problems and property title oversights were handled poorly by staff. These individuals felt unsupported during critical moments, which added unnecessary anxiety to their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, efficient, and... See more

Service

Customers had positive experiences with service, highlighting efficient communication and a smooth moving... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

User experience

Clients share positive opinions on user experience, describing the process of buying and selling as smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just completed on our sale/purchase with Rachael Fryer and honestly could not have asked for a better Conveyancer to deal with. From start to finish Rachael kept in touch with us, supported us t... See more

Rated 5 out of 5 stars

After a slow start with our previous conveyancer, Suzanne of KMC Legal took over. Suzanne was quick and efficient but never too busy to answer our queries in layman's terms for us. It quite suddenl... See more

Rated 5 out of 5 stars

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciat... See more

Rated 5 out of 5 stars

Repeat customer with KMC after my first purchase with them was fully completed in under 8 weeks after offer acceptance. This time around was a sale managed by Dean at KMC and another great service at... See more


Company details

  1. Conveyancer

Written by the company

KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West. Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible. Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

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No recent history of asking for reviews

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4.7

All reviews

(311)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend Beth and Julie

KMC Legal dealt with our sale and purchase, and we could not be happier with their service. Beth and Julie were brilliant from the start, with regular communication, answering questions, and chasing the other buyers' solicitors to get things moving. They were also extremely knowledgeable and worked so hard, on our behalf, to obtain answers to queries, providing us with a final report of their findings.
Our experience in the past with other firms had left us weary of the process, but KMC were an absolute dream to deal with - we wouldn't hesitate to use again in the future, and recommend to any others for their conveyancing needs.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Ongoing support

Since completing our house move a couple of matters have arisen, both with our previous property and current property. However, Veronica at KMC has been brilliant in helping us solve these matters, in which she has also been extremely patient with us too. Such things are always very frustrating but the advice, guidance and support provided throughout has been great.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Property Purchase through KMC Legal


We received the property keys today of our second purchase property. First, many thanks to KMC. We are very happy with their services, with clear communication by email throughout the process. We received polite reminders for submission of documents and signatures. We will grandly recommend to everyone. Sujatha M. Kingston upon Thames.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Julie Thomas very professional

I have had the pleasure working with Julie Thomas she is incredibly professional her knowledge and experience was beyond amazing and I highly recommend her as the best solicitor I have ever used.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish of my property sale

First time client of KMCs who dealt with the sale of a property for me. Whole process was slick and simple, signing up to terms and tracking progress via mobile app worked really well. When I did need to speak to someone about the sale both Joanna Walker and James Middleton, who worked on the transaction, were always helpful and easy to get hold of. Would recommend

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

KMC Legal is very reliable company

KMC Legal is very reliable company. Its fast and smooth process. Julie the solicitor and her team are very helpful and can be contacted at anytime of the day. We're so happy to have our first time house property at last. Thanks to KMC Legal team good services. 😊

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air!!

Breath of fresh air!!

Having bought and sold a few properties this has been my best service to date. Julie and her team are friendly, professional and perhaps most importantly they get the job done in exceptional time compared to others.
I'm currently selling a property using a different conveyancer than the purchase in which KMC Legal are dealing with, the purchase property was 4/5 weeks behind the sale property (due to when my offer was accepted) and now my purchase is ready and my sale is weeks behind.
Julie and her team are exceptional with communication and deal with things very quickly. This is the only time I've had a relaxed time when buying or selling I usually vow to never do it again. Would highly recommend!!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Joanna was amazing throughout the process. Great communication and responded to any questions I had! Thank you for all your amazing work 😊

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

A very smooth and positive experience…

We had a very smooth and positive experience with KMC for both our new purchase and sale of our old property. Exchanges and completions went through on time and without a hitch. Suilin was brilliant as our main point of contact and she guided us through every step, always responsive and available by email or phone, explaining everything clearly. Would recommend!

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

Rachael Webster was really helpful from…

Rachael Webster was really helpful from start to finish and answered all our queries in a timely manner. We purchased a leasehold property, which can add complexity but Rachael clearly articulated the details throughout. Also, our completion went really smoothly on the day.

I would highly recommend KMC for conveyancing needs.

August 16, 2024
Unprompted review
Rated 3 out of 5 stars

Why, in this age of electronic transactions does everything still take so long?

KMC were recommended to us by our estate agents to convey the sale of our late Mother’s home.
They were very fast and efficient getting us onboard with all the early documentation and form filling.
Everything is done electronically and updated on a portal.
The buyers didn’t ask too many questions and we didn’t have any issues in completing any requests.
My only complaint was that when it came to signing the contracts the information was incorrect. My witness had a mistake on his email address which meant he didn’t receive the contract to sign, his mobile number was entered with the wrong country code so he couldn’t authorise the app to sign the document. It all had to be edited and started again. It then moved onto my Brother whose number was registered as his home number so he also couldn’t receive the authorisation code and when it was changed was also listed with the wrong country code. The forms had to be cleared and eventually completed again.
The sale went through in 10 weeks which I’m told is fairly quick but given that we had already cleared probate etc I can never understand what takes so long.
Overall it worked well but given the need for attention to detail the last part towards completion did annoy me.
One final point, the buyers didn’t receive the keys until the payment was cleared which wasn’t until 16:30 but not sure who was responsible for this taking so long.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Can't fault KMC Legal from start to…

Can't fault KMC Legal from start to finish. Rachael was absolutely fantastic dealing with the sale of our house and buying our new one. Always kept up to date with phone calls and emails and sorted out a few last minute problems on completion through no fault of ours or theirs. Would highly recommend. Brilliant service.

August 15, 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hello Alan,

Thank you for taking the time to leave a review, it's great to read about your experience.

I will make sure to pass your comments on to Rachael and I wish you all the best in your new home.

Thank you,

Neil.

Rated 1 out of 5 stars

Poorly managed conveyancing

I would not recommend KMC Old Swan. We found that we could rarely speak to anyone about our house sale. The relevant person was generally away from their desk, on a phone call, working from home or had simply passed on our file to another person...who was away from their desk. The whole process was very frustrating and even at the end we had to contact them a number of times for the final invoice. At least they were consistent.

June 28, 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hi Maria,

Thank you for taking the time to leave a review, although it's disappointing to read of your experience.

I appreciate it can be frustrating when your file has to be passed to new case managers, in your case it was sadly unavoidable as your original case manager left, a locum took over before your file was allocated to a new team. I appreciate this process left you with a disjointed, frustrating experience.

I apologise we've not met expectations on this occasion and I wish you all the best for the future.

Neil.

Rated 5 out of 5 stars

Thank You

Rachael was always helpful and got the job done. A few holds up out of her control but got all resolved when needed.
Thanks again!

July 29, 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hi Gemma,

Thank you for taking the time to leave a review, it's great to read about your experience.

It was a pleasure to have you on board at KMC Legal and if we might be of any assistance in the future, please don't hesitate to contact us.

Neil.

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Avoid them like the plague. They sat on my case (buying and selling property) for a whole month and didn't progress the files at all! I nearly lost a buyer because of it. A number of staff are leaving the company and the files aren't being passed on. I didn't get all of my money back either. My new solicitor's firm are great and have restored my faith in the profession.

July 8, 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hi Deborah,

Thanks for taking time to leave a review, although very sad to read of your experience. I know we had both been in email correspondence about this and I thought we'd resolved everything amicably, so I am disappointed to see your review come through. If there's anything else I can assist you with in relation to this, please let me know.

We do acknowledge there was a short delay in reactivating your old sale file, for which we do apologise. There was no delay in progression of your purchase matter, given you rescinded your instructions within the hour.

I can confirm we have refunded over 90% of your funds on account. The only charge we've had to make is to cover third party expenses in relation to your completed ID/AML/onboarding checks from your aborted sale in May 2023.

Please don't hesitite to reach out to me directly if you'd like to discuss this in further detail.

Best of luck for the future.

Neil.

Rated 5 out of 5 stars

Jo and the team were very professional…

Jo and the team were very professional at all times and met the tight time frames that were agreed. Really appreciated all the hard work, thank you!!!

July 12, 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hello Olivia,

Thank you for taking the time to leave your review, it's lovely to read you've had a positive experience. I will pass your comments along to Jo and Suilin.

We all wish you the very best in your new home and if we might be of any assistance in the future, please don't hesitate to contact us.

Neil.

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