Ordered mid Nov. Emailed my order number, it also says to go online, create account with them to track my order, I did...no where does it let you track an order. It only says estimated delivery date.... See more
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Staff are awesome, knowledgeable, honest and genuinely helpful. The layout of the store is well organised and tidy and the quality of products is generally higher than other large tool stores. Prices... See more
Company replied
Very experienced , knowledgeable staff, plus there’s always someone in each department to find for advice and help. Prices are very competitive, I don’t even check or compare on most items. Great webs... See more
Company replied
Very helpful staff Great selection Not just cheap “knock off” but also quality American and European made products Great community give back Local charities as well as overseas partnerships
Company replied
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
110 Woolridge Street, V3K 5V4, Coquitlam, British Columbia, Canada
- 604-522-5599
4.4
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have everything that i was looking…
They have everything that i was looking for in a tool store , it is my favorite tool store, except they do not have the martinez hammer yet
August 14, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for your positive feedback, Amir! We're glad to hear that you found everything you were looking for at our store. We appreciate your loyalty and support as your favorite tool store. While we currently don't have the Martinez hammer in stock, we do have the premium line of Stiletto https://www.kmstools.com/stiletto-hammer-trimbone-smooth-face-titainium-finish-hammer.html
Please keep checking our website or visit our store regularly for updates on new arrivals. Thank you again for choosing KMS Tools & Equipment.
instore
instore, the staff are very helpfull. store is clean, organized and well stocked. however, the online system sucks. I ordered an item online a while ago. after going back and forth with the store, it because clear that purchasing the item instore was easier than using online. it was also told to me by a multiple staff members. so, now I just stick to instore purchases and will not try online again. instore purchase was a while ago. recent instore purchase was great!
July 11, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to leave us a review. We appreciate your kind words about our helpful and organized in-store staff, as well as our well-stocked store.
We apologize for any inconvenience you experienced with our online system. We understand that purchasing the item in-store proved to be easier for you, and we appreciate your feedback on this matter.
We're glad to hear that your recent in-store purchase was great, and we look forward to serving you again in the future. Thank you for choosing KMS Tools & Equipment.
Very knowledgeable and cooperative…
Very knowledgeable and cooperative staffs, tonnes of tools and very reasonable price, well arranged and managed store.
August 10, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to share your positive experience at KMS Tools & Equipment, Saeid . We are delighted to hear that our staff was knowledgeable and cooperative, and that you found our store well arranged and managed. We appreciate your kind words about our wide selection of tools and reasonable prices. We strive to provide exceptional service and offer a diverse range of products to meet the needs of all our customers. We look forward to serving you again in the future.
Great store!
Almost always have what need. Great, helpful, knowledgeable & friendly staff to assist.
August 16, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to share your positive experience with us, Ernie. We're thrilled to hear that our staff was able to assist you and that you found what you needed at our store. It's always our goal to provide great service and have knowledgeable and friendly staff available to help our customers. We hope to see you again soon!
First stop for tool shopping i love…
First stop for tool shopping i love this place big collection of tools.
August 10, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you so much for your kind words! We are thrilled to hear that you love our store and that we have a great collection of tools. We strive to provide a wide selection of high-quality tools to meet the needs of our customers. Your feedback is greatly appreciated, and we hope to see you again soon at KMS Tools & Equipment.
Always have what you came for and then…
Always have what you came for and then some. Staff everywhere and know what they have. Free dogs on Sat. This organization could teach the world about retailing.
July 16, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you consistently find what you need and more when you visit our store. Our knowledgeable staff take pride in providing excellent customer service and ensuring that our customers have a great shopping experience. We appreciate your kind words and hope to continue exceeding your expectations in the future.
A must go tool store
The staff members are very polite and helpful. Most of the items I needed in the store are there and way better qualities are in stock.
August 8, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to leave such a positive review, Rommel! We're thrilled to hear that our staff members were polite and helpful during your visit. It's also great to know that we had most of the items you needed in stock and that you found the quality to be superior. We appreciate your support and hope to see you again soon at KMS Tools & Equipment!
Staff very helpful in locating the…
Staff very helpful in locating the product in the store. If not on display will find it’s storage location. If item out of stock in the location they will find at another store and hold
July 14, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to share your positive experience with us, Mark! We're delighted to hear that our staff was able to assist you in locating the product you were looking for, even if it wasn't on display. It's our priority to ensure that our customers have a seamless shopping experience, and we're glad we could meet your needs.
Excellent customer service!!
June 1, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you so much for your kind words, Tamara! We're thrilled to hear that you had an excellent experience with our customer service. We pride ourselves on providing top-notch service to all of our customers. If there's anything else we can assist you with, please don't hesitate to reach out.
Great help find right flexa light fan great staff and polite. Thanks beat lordco price. Saved 110.00.
Knowledge and right product works well. Quality and reliability. Easy to installed.
August 14, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you, Anthony Silva, for taking the time to leave us a positive review. We are glad to hear that our knowledge and the right product were helpful to you. Quality and reliability are important to us, and we are pleased to know that you found our products easy to install. We appreciate your feedback and hope to assist you again in the future.
You usually have what I'm looking for.
August 16, 2023
Reply from KMS Tools & Equipment - Coquitlam
Every customer matters to us. Thank you for choosing our services and sharing your feedback.
Staff friendly and knowledgeable
August 2, 2023
Reply from KMS Tools & Equipment - Coquitlam
Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.
Items were ready at pick up
Items were ready at pick up. Great help deciding over the phone.
July 11, 2023
Reply from KMS Tools & Equipment - Coquitlam
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
The parts and repair people are great…
The parts and repair people are great as well as a general staff in store. Very helpful!
July 20, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for taking the time to share your positive experience with our parts and repair team and our general store staff. We are delighted to hear that they were able to provide you with the assistance you needed. If there is anything else we can help you with in the future, please don't hesitate to reach out.
Great customer help with product
Great customer help with product. And willing to help on the price.
August 5, 2023
Reply from KMS Tools & Equipment - Coquitlam
Thank you for choosing us for your tool needs. We appreciate your business!
The employee that helped me locate an odd adapter…
The employee that helped me locate the part I was looking for took an active interest in the reason I needed it and then helped me make a decision on another part that could be used in conjunction. He wasn’t just selling, but glad to help out with his experience.
August 14, 2023
Reply from KMS Tools & Equipment - Coquitlam
KMS Tools & Equipment always appreciates 5-star ratings from our customers. Thank you and we hope you will visit again soon!
Excellent
Metabo HPT 7-1/4" Circular Saw is an excellent product that I got at an excellent price ( less than $100 ) and it was shipped the next day and arrived PDQ. Absolutely no complaints here...
August 16, 2022
Reply from KMS Tools & Equipment - Coquitlam
Thank you so much for taking the time to leave us such a positive review of KMS Tools & Equipment, Robert! We are thrilled to hear that you had a great experience with our product. We always strive to offer our customers competitive prices and fast shipping, so it's wonderful to know that we met your expectations. We truly appreciate your business and hope to serve you again in the future.
Nice place for you tools shopping
Nice place for your tools shopping, staff is always very helpful and you can shop with confidence
August 15, 2023
Reply from KMS Tools & Equipment - Coquitlam
Tools that make a difference. Customers that make our day. Thank you for the review!
Hiring personable people with knowledge…
Hiring personable people with knowledge is what’s working
July 16, 2023
Reply from KMS Tools & Equipment - Coquitlam
Hello there! Thank you so much for taking the time to share your feedback with us.
Staff knowledge of products
Staff knowledge of products.
Staff friendliness.
Staff helpfulness
August 2, 2023
Reply from KMS Tools & Equipment - Coquitlam
We look forward to seeing you again soon at KMS Tools & Equipment.
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