Very busy on sale day, yet given excellent customer service and good advice. Consequently we bought what we needed rather than leaving empty handed or having to shop and travel several times.
Company replied
765 Vanalman Avenue #101, V8Z 3B8 Victoria, British Columbia, CA
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Very busy on sale day, yet given excellent customer service and good advice. Consequently we bought what we needed rather than leaving empty handed or having to shop and travel several times.
Company replied
Spill & HazMat Response Trailers. That's all we do. And we're very good at it. We fall under 'Industrial Sales' at KMS Victoria and Paul and Chuck have yet to let us down. Our industry, and the nature... See more
Company replied
When the staff member determined that KMS did not have the replacement blades I needed for my bow saws, he offered to set and sharpen the blades that were on my saws. Totally unexpected and very much... See more
Company replied
I picked up my item yesterday morning and I had a great experience!!!! I had never been to this store before nor shop at tool equipment stores regularly so I felt a bit intimidated coming in but was... See more
Company replied
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
765 Vanalman Avenue #101, V8Z 3B8, Victoria, British Columbia, Canada
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
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Always count on the crew to help me find what I'm looking for!

Reply from KMS Tools & Equipment - Victoria
Although KMS usually has what I am looking for, their staff does not always know what they have in stock and based on my recent visit, does not know where the item is located in the store. I recently purchased a trim tool for melamine edging which took several of the sales staff some time to locate. I was happy to make the purchase, but disappointed in the staff. Friendly, helpful but not as knowledgeable as I would expect.

Reply from KMS Tools & Equipment - Victoria

Reply from KMS Tools & Equipment - Victoria
I got the tool (Dewalt Planer with battery)20i needed at the best price I could find.

Reply from KMS Tools & Equipment - Victoria
Staff is helpful and has the items that I needed in stock. Price is good also.

Reply from KMS Tools & Equipment - Victoria
They do everything well. In person or online shopping. Accurate inventory, competitive prices, friendly helpful staff.

Reply from KMS Tools & Equipment - Victoria
Great customer service seems to be a dying art, but the staff at kms tools are excellent. Someone ALWAYS asks if you need help, and they don’t just point you in a direction, they actually take you to the aisle and show you. Best service in Victoria!

Reply from KMS Tools & Equipment - Victoria
Great selection of tools, better pricing than any of the big box hardware stores, and there is always a knowledgeable staff member around to answer questions or look up inventory. When there is a sale on tools, the actual price is often lower than what they advertise.

Reply from KMS Tools & Equipment - Victoria
My experiences at the KMS Tools in Victoria has been nothing else than excellent! The services and staff are awesome and all my needs & wants have always been met. The Management is amazing! Well Done ✅ And thank you!

Reply from KMS Tools & Equipment - Victoria
Absolutely was great about an exchange for a part that I needed a slightly different version of.

Reply from KMS Tools & Equipment - Victoria
As usual, the staff was friendly and helpful, and I was on my way with what I needed in a few minutes
I’ve never encountered a shrug at KMS and I always enjoy shopping there

Reply from KMS Tools & Equipment - Victoria
Real good service, staff are very hands on. Ordering online made easy and affective

Reply from KMS Tools & Equipment - Victoria
Excellent on-line website. Easy & secure ordering.
Simply said,,,, Job Well Done

Reply from KMS Tools & Equipment - Victoria
Here on Vancouver Island we are sol for many woodworking tools and supplies. KMS Tools has a good variety of quality tools at fair prices and also has a decent inventory on hand between here and the mainland. Staff are quite knowledgeable and helpful.

Reply from KMS Tools & Equipment - Victoria
I love DIY and accumulating high-quality power tools. I'm also a petite, feminine gal - I definitely don't fit the visual DIY stereotype when walking into a hardware store! In other hardware stores, I've had some unfortunate experiences with staff who assumed I don't know what I'm doing and even expressed concerns about me being able to "handle" certain tools (seriously!) but this has never once happened in KMS! I have always been given top-notch service and advice and been treated respectfully and helpfully each time. I appreciate the distance that your service reps go to to help me get the best tools possible within my budget. So happy you guys convinced me to get sliding compound miter saw AND a rolling collapsible stand - I love being able to move it anywhere and set it up without needing help!

Reply from KMS Tools & Equipment - Victoria
New employees need better training. They don't know where stuff is.

Reply from KMS Tools & Equipment - Victoria
They always have great service and help you look for anything in the store

Reply from KMS Tools & Equipment - Victoria
The location of the building is not conducive to our work. I don't want to drive into town to go to KMS
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