Very busy on sale day, yet given excellent customer service and good advice. Consequently we bought what we needed rather than leaving empty handed or having to shop and travel several times.
Company replied
Location
Switch location765 Vanalman Avenue #101, V8Z 3B8 Victoria, British Columbia, CA
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See what reviewers are saying
Spill & HazMat Response Trailers. That's all we do. And we're very good at it. We fall under 'Industrial Sales' at KMS Victoria and Paul and Chuck have yet to let us down. Our industry, and the nature... See more
Company replied
When the staff member determined that KMS did not have the replacement blades I needed for my bow saws, he offered to set and sharpen the blades that were on my saws. Totally unexpected and very much... See more
Company replied
I picked up my item yesterday morning and I had a great experience!!!! I had never been to this store before nor shop at tool equipment stores regularly so I felt a bit intimidated coming in but was... See more
Company replied
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
KMS Tools & Equipment is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!
Contact info
765 Vanalman Avenue #101, V8Z 3B8, Victoria, British Columbia, Canada
- 250-391-4555
4.5
Excellent
145 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience. Great staff
I picked up my item yesterday morning and I had a great experience!!!!
I had never been to this store before nor shop at tool equipment stores regularly so I felt a bit intimidated coming in but was welcomed and helped by the awesome staff. The gentlemen who helped me/retrieved my purchase from pick up was so helpful, kind, and efficient! It was such an easy and quick process. I will definitely be coming back to this location in the future.
August 15, 2023
Reply from KMS Tools & Equipment - Victoria
We appreciate the 5 star review, Taylor! The KMS Tools & Equipment team would like to say thanks and wish you a great day!
You guys are always helpful and kind.
August 16, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you so much for your review of KMS Tools & Equipment! We truly appreciate the 5 stars!
Very good customer service
I couldn’t find what I was looking for so I asked an employee. He told me the saw horses I wanted were on the second floor, a place where I don’t think customers are allowed to go. He retrieved two units for me and took them to checkout, Along the way he pointed out the location of another item I wanted and helped me search for the correct size.
August 14, 2023
Reply from KMS Tools & Equipment - Victoria
We appreciate your kind feedback of KMS Tools & Equipment and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.
Staff are always GREAT.
Staff are always GREAT.
Prices are always good.
Had to knock off a star ‘cause I got a call saying my on-line ordered item had just arrived when in actual fact it was the one I had returned the previous day..,
July 10, 2023
Reply from KMS Tools & Equipment - Victoria
Grateful for your kind words! Always here to assist you.
The staff are always knowledgeable and…
The staff are always knowledgeable and take the time to search for specific items.
When certain items are not available from the internet or no inventory the staff respond quickly and arrange to have the item brought in for pick up.
August 15, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for taking the time to leave KMS Tools & Equipment a 5-star review. We appreciate your kind words about our knowledgeable staff and their commitment to helping you find specific items. We're glad to hear that our team is responsive and quick to arrange for items to be brought in for pick up when they are not available. We value your feedback and look forward to serving you again in the future!
Out of stock items
Out of stock items - far too many. I was looking for cyanoacrylate glue. All there was were refill bottles without the necessary dispenser top / nozzle. Virtually useless that way.
Why is this kind of stock even in the store??
July 21, 2023
Reply from KMS Tools & Equipment - Victoria
Hello Rudy
I'm sorry to hear you could not find what you were looking for in our store. We would appreciate hearing more about your experience so please feel free to reach out to the Victoria Store Manager at 250-391-4555 or by email at jeff.fransen@kmstools.com.
We'll be bringing this feedback back to our purchasing team as well. We do our best to keep a wide selection in products and this feedback will help us achieve that for you.
Thank you
The KMS Tools Team
Our sales rep Paul always jumps to our…
Our sales rep Paul always jumps to our needs and delivers
August 16, 2023
Reply from KMS Tools & Equipment - Victoria
Every customer matters to us. Thank you for choosing our services and sharing your feedback.
always get good service and advice.
August 1, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your kind feedback! We appreciate your continued support and are delighted to hear that you consistently receive good service and advice from our team at KMS Tools & Equipment. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Paul and Chuck are always super…
Paul and Chuck are always super helpful!
Find what I need or they bring it in👍
August 12, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your five star review. The KMS Tools & Equipment team is delighted we could serve you so well.
very helpful associates and delivery is…
very helpful associates and delivery is exceptional
July 20, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your kind words about our associates and delivery service at KMS Tools & Equipment. We strive to provide exceptional assistance and timely deliveries to all our customers. Your feedback is greatly appreciated, and we hope to continue serving you in the future!
Prompt and knowledgeable people
August 12, 2023
Reply from KMS Tools & Equipment - Victoria
We are glad our team was able to assist you, David! Thank you for rating KMS Tools & Equipment and we wish you a pleasant day.
Always have what we need
They always have the tools we are looking for if no one else does
August 1, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at KMS Tools & Equipment.
One of my favourite stores.
Great store, great staff and lots of tools. I'm a European car guy ( Red Seal Carpenter and Auto Technician ) and I wouldn't mind seeing more tools for these types of cars. I also love that KMS has a great selection of shop and woodworking tools.
April 14, 2023
Reply from KMS Tools & Equipment - Victoria
We truly appreciate the excellent rating, Dusty! Our team works very hard for our customers to provide them with the best services we possibly can. Thank you for choosing KMS Tools & Equipment!
Reply from KMS Tools & Equipment - Victoria
Thank you for the review, Kevin. It's reviews like this that make us at KMS Tools & Equipment excited to come into work every day.
Great service from my sales rep
Great service from my sales rep, site deliveries and when needed also grabs tools for repair.
August 10, 2023
Reply from KMS Tools & Equipment - Victoria
We are glad our team is able to assist you so well! Thank you for rating KMS Tools & Equipment and we wish you a pleasant day.
Well they had what I needed
Well they had what I needed, though I had to find it myself. I had asked multiple employees where in the store it was, they said we don't have that. After much searching I found the item I was looking for.
July 25, 2023
Reply from KMS Tools & Equipment - Victoria
We appreciate your business and hope to serve you again soon!
Reply from KMS Tools & Equipment - Victoria
Thank you for rating us 5-stars! We are happy to know your experience at KMS Tools & Equipment was a wonderful one!
Good PriceThe price was competitive and the staff…
The price was competitive and the staff were very helpful.
August 12, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your five-star review, Delmar. Our team at KMS Tools & Equipment always strives for the highest standards and we are delighted we made your experience a positive one.
Always satisfied with KMS purchases
Always satisfied with KMS purchases, particularly now that my store has completed its reorganization of products.
August 1, 2023
Reply from KMS Tools & Equipment - Victoria
Hello Bill, thank you for the review! We are happy to know you had a positive experience with us at KMS Tools & Equipment. Have a splendid day!
All around 5 stars
I have been purchasing tools and consumables at KMS in Victoria for 4 yrs now and have had exceptional service and access to some of the best pricing the market has. Always friendly and knowledgeable staff willing and able to help and explain the product so I can get the best tool that my budget allows.
August 16, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your five-star review, Graham. Our team at KMS Tools & Equipment always strives for the highest standards. We are delighted we made your experience a positive one.
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