Very busy on sale day, yet given excellent customer service and good advice. Consequently we bought what we needed rather than leaving empty handed or having to shop and travel several times.
Company replied
Location
Switch location765 Vanalman Avenue #101, V8Z 3B8 Victoria, British Columbia, CA
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spill & HazMat Response Trailers. That's all we do. And we're very good at it. We fall under 'Industrial Sales' at KMS Victoria and Paul and Chuck have yet to let us down. Our industry, and the nature... See more
Company replied
When the staff member determined that KMS did not have the replacement blades I needed for my bow saws, he offered to set and sharpen the blades that were on my saws. Totally unexpected and very much... See more
Company replied
I picked up my item yesterday morning and I had a great experience!!!! I had never been to this store before nor shop at tool equipment stores regularly so I felt a bit intimidated coming in but was... See more
Company replied
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
KMS Tools & Equipment is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!
Contact info
765 Vanalman Avenue #101, V8Z 3B8, Victoria, British Columbia, Canada
- 250-391-4555
4.5
Excellent
145 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Allways good service great at warranty…
Allways good service great at warranty handling. Lots of stock.
August 15, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for taking the time to leave KMS Tools & Equipment a 5-star review, Corey! We appreciate your kind words about our service and warranty handling. We strive to provide a wide range of stock to meet the needs of our customers. If there's anything else we can assist you with, please don't hesitate to reach out.
Good selection of tools and supplies
Good selection of tools and supplies, reasonable prices, very knowledgeable help.
June 15, 2023
Reply from KMS Tools & Equipment - Victoria
We appreciate the five stars! Thank you for rating KMS Tools & Equipment and have a great day.
Chuck
Your Best Industrial Sales person . Chuck always dose his best. Always happy and cheerfully. He's one of the reasons i shop at KMS and not the competitor.
August 7, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for taking the time to share your review! We are thrilled to know that you have nothing but amazing things to say about our team at KMS Tools & Equipment and what we offer.
Excellent online store
Unlike many Canadian retailers, KMS has a really good online store.
August 12, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your five star review. KMS Tools & Equipment is delighted we could serve you so well.
Great selection of Milwaukee tools.
July 14, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you, Zachary. We appreciate your kind review of KMS Tools & Equipment and hope you will visit again soon. Take care.
checked online to see if the item was…
checked online to see if the item was in stock...said 5 in stock...went there and there wasn't any so was getting a rain checkwhen a second employee went and got one from the back that had just come in...so I appreciated the extra effort....I shop there often...
August 10, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for taking the time to leave a 5-star review, Jan! We are glad to hear our staff was able to find the item you needed. We value your loyalty as a frequent shopper at KMS Tools & Equipment and look forward to serving you again in the future.
Amazing selection of tools from budget…
Amazing selection of tools from budget to pro. Helpful staff, good pricing, and a webpage that has live stock levels for instore shopping. Canadian owned! I don't use Amazombie anymore for hard to find items.
August 2, 2023
Reply from KMS Tools & Equipment - Victoria
KMS Tools & Equipment is thrilled to see you had such wonderful things to say about us! We are grateful for the time to share your review and hope you have a nice day!
Great Service and Very Helpful
Great Service and Very Helpful
Paul Has help me deal with some fires that I could not put out without his help and tools
August 4, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your 5-star review! We're glad to hear that Paul was able to provide you with great service and assistance in dealing with your challenges. At KMS Tools & Equipment, we strive to provide helpful and reliable tools to our customers. If you ever need any further assistance or have any questions, please don't hesitate to reach out.
The people there that know what they sell
I have been buying stuff for years there and trust the people I know that have worked there for years to help make decisions on stuff I’m not sure about
August 16, 2023
Reply from KMS Tools & Equipment - Victoria
We're grateful to know that your experience with us was an amazing one! We look forward to seeing you again soon at KMS Tools & Equipment.
Helpful staff
August 16, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for taking the time to share your positive experience with our staff at KMS Tools & Equipment, Ross! We appreciate your kind words and are glad to hear that our team was able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
I made an impulse tool purchase that…
I made an impulse tool purchase that was stupid and unnecessary. I brought the tool back and received a full refund.
KMS sells all the top brands and has an excellent inventory on hand so you generally don’t have to order and wait for delivery.
June 15, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your five star review. The KMS Tools & Equipment team is delighted we could serve you so well.
KMS Group are very professional and top…
KMS Group are very professional and top quality products
August 16, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for your kind words and for recognizing our professionalism and top-quality products! We strive to provide our customers with exceptional service and products that meet their needs. We are glad to hear that you had a positive experience with KMS Tools & Equipment.
Reply from KMS Tools & Equipment - Victoria
We're happy to hear you had an awesome time with us at KMS Tools & Equipment! We hope you stop by and see us again soon.
Excellent advice and service
August 3, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for leaving KMS Tools & Equipment a perfect rating, Bruce! We are pleased you enjoy our customer service and thank you for choosing us.
Staff always helpful. Best selection!
Staff always helpful. Excellent prices, and product selection. Reasonable return policy.
August 1, 2023
Reply from KMS Tools & Equipment - Victoria
Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at KMS Tools & Equipment.
Anything they have on sale is never in…
Anything they have on sale is never in the store when you go. Always sold out
August 15, 2023
KMS is my go-to for most of what I use…
KMS is my go-to for most of what I use in my shop. Fabulous selection of tools and the monthly flyer rocks.
August 12, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you so much for your kind words, Scott! We're thrilled to hear that KMS Tools & Equipment is your go-to shop for your shop needs. We take pride in our wide selection of tools and are glad to know that you appreciate it. We hope you continue to enjoy our monthly flyer and find it helpful for your tool purchases. If there's anything else we can assist you with, please don't hesitate to let us know.
Reply from KMS Tools & Equipment - Victoria
Thank you for leaving KMS Tools & Equipment a review! The team would like to say thanks and wish you a great day!
John our salesman working out of the…
John our salesman working out of the Victoria store is the # 1 reason we shop at KMS tools . Personable , nice , honest , always pleasant and is very knowledgeable . Price is important but first hand knowledge and nice go a long way in my book .
August 10, 2023
Reply from KMS Tools & Equipment - Victoria
Thank you for highlighting John's exceptional service at our Victoria store! We're proud to have him on the KMS Tools & Equipment team, and we're delighted to know he's made such a positive impact on your experience. We truly value your loyalty and look forward to serving you again soon!
Fuji Spray Semi-Pro 2 HVLP Spray System - Gravity
After some research I've dialed in on Fuji Spray Semi-Pro 2 HVLP system. The only store that actually had them in stock was KMS Tools & Equipment. Have to say the people in the store tried their best to be helpful but were not very knowledgeable about the system but I bought it anyway based on Youtube reviews and crossed my fingers.
After a month of usage and 3 projects completed I say this purchase was a success! I've used the system with Acrylic paint, Latex paint and water based Exterior Varnish and had great even results!
5 stars for the product, 3 stars for the shop.
February 15, 2023
Unprompted review
Reply from KMS Tools & Equipment - Victoria
Thanks for sharing your experience. We take your feedback seriously and are pleased to hear you're satisfied!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.