I bought three earrings from kosiner. Two seem good and excellent for the price (although I've only had the earrings for a couple weeks so can't say if they'll tarnish or are proper 14k gold as sold... See more
Company replied
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Review summary
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Reviews shaping this summary
Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.2
Great
195 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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Beautiful earrings
Beautiful earrings, I ordered two pairs of 14k gold earrings, flat back, with diamonds and they are lovely. They seem good quality for the price and look very cute and elegant. The customer service has been very helpful and friendly. Will definitely order again in the future and also recommend to friends.
March 19, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for your wonderful feedback, Anas! We're delighted that you chose two pairs of our 14k gold flat-back diamond earrings and that they’ve met your expectations in both quality and style. It's also great to know our customer service team was able to assist you well. We truly appreciate your support and look forward to welcoming you back again soon!🥰
Thank you very much for this opportunity and for your understanding.😊
— Kosiner Jewelry Team
The worst seller
Absolutely the worst seller I’ve ever dealt with. I bought what was advertised as earrings, only to receive a single tiny earring—completely useless when you expect a pair. When I reached out to return it, they refused, hiding behind a “policy” that conveniently wasn’t clearly disclosed upfront.
I went back to their website and had to dig through fine print buried at the very bottom of the page to find any mention that they sell single earrings instead of pairs. This feels completely intentional and misleading.
After multiple frustrating back-and-forth messages, they finally agreed to accept the return. I sent the item back, they received it—and then completely disappeared. No update, no refund, no response to repeated follow-ups.
This seller is unprofessional, misleading, and a complete waste of time. DO NOT BUY anything from them unless you’re prepared to deal with poor communication and shady practices.
March 17, 2026
Unprompted review
Reply from Kosinerjewelry
Dear Natallia Klimovich,
Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the experience we want any of our customers to have.
I’ve looked into your case and can confirm that your return was received and the refund has been processed. It should already be reflected in your account by now.
We truly regret the confusion regarding the single earring listing, and we will review how this information is displayed to make it clearer for future customers.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly.
Thank you for giving us the opportunity to make things right.💖
Best regards,
Kosiner Jewelry Team
14k studs
Ordered a pair of 14k studs. Arrived on time and looked cute. They also sent a pair of hoops as a free gift, will definitely order again.
February 19, 2026
Unprompted review
cute earrings I ordered the flat back…
cute earrings I ordered the flat back style it’s very comfy to wear everyday
March 13, 2026
Unprompted review
Helix Hoops
I ordered two helix hoops and they are beautiful. Sadly, I ordered the wrong size and they are helping me with exchanging them for a bigger size.
March 13, 2026
Unprompted review
Reply from Kosinerjewelry
Dear Britney,
Thank you so much for your 5-star review — we truly appreciate you taking the time to share your experience! 🌟
We're so glad to hear that you love your helix hoops and that they’re beautiful! 😊 We're also happy that we could assist you with exchanging them for the right size — please don’t hesitate to reach out if you need any further help with the exchange process. We're always here for you!
Thank you for choosing Kosiner Jewelry, and we hope you’ll love your new size just as much!V
Best regards,
Kosiner Jewelry Team
I love my tri-stud flat back earring…
I love my tri-stud flat back earring that I purchased. It came exactly as described. I have been looking for this piece for a long time. So glad I found this website.
March 12, 2026
Unprompted review
Reply from Kosinerjewelry
Dear Beck,
Thank you so much for taking the time to leave us a 5-star review — we truly appreciate it! 🌟
We’re absolutely delighted to hear that you love your tri-stud flat back earring and that it arrived exactly as described. It means the world to us that you chose Kosiner Jewelry for such a special piece, and we’re so glad you finally found what you’ve been looking for! 💛
If you ever need anything else, whether it’s styling advice or help with your next piece, we’re always here for you.
Best regards,
Kosiner Jewelry Team
Buyers beware
This site is a complete scam. They took the money and never sent the product. They take several days to respond to emails, and the response is AI-generated, very generic, and does not address the issue. Do NOT buy from them.
Update:
They contacted me as soon as this review went up and offered to process a full refund as well as to ship the product at no cost. My original order arrived over a month later. It was packaged well, looked beautiful and felt solid quality. I’m glad that my issue was resolved but the initial customer services process was absolutely unacceptable. Seems like this is the main reason this brand receives poor ratings.
February 8, 2026
Unprompted review
Reply from Kosinerjewelry
Dear Olivia,
I am truly sorry to read your review and to learn about the experience you’ve had with us. This is absolutely not the standard of service we strive to provide, and I sincerely apologize for the frustration and disappointment this has caused you.😥
After looking into your order, I can confirm that your order was affected by a system issue on our end, which unfortunately prevented it from being processed and shipped. This should never have happened, and I completely understand your frustration.
As a gesture of our apology, our team has already processed a full refund for your order. Additionally, we have arranged to reship your order free of charge, so you can still receive the items you originally purchased.
We truly hope you’ll give us a chance to make things right. If there’s anything else we can assist you with, or if you have any further questions, please don’t hesitate to reach out to us directly. We’re here for you.
Thank you for bringing this to our attention, and again, I’m deeply sorry for the disappointment we’ve caused.
Best regards,
Kosiner Jewelry Team
Helix Hoops
I ordered some Helix hoops from them and ordered the incorrect size. I contacted them and they let me exchange and get the correct size. I was very impressed by the jewelry and how quick I received my order. I will definitely be buying from them again! I would recommend this company for your jewelry needs.
March 10, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your wonderful review! We're so happy to hear that you loved your Helix hoops and that our exchange process helped you get the perfect fit. 😊
It means a lot to us that you were impressed with both the jewelry quality and the speed of your order. We can't wait to welcome you back for your future jewelry needs!
If you ever need assistance with sizing or styling, we're always here to help. Thanks again for recommending us! ❤️
With warm regards,
Kosiner Jewelry
Customer Service Team
KosnierJewelry is a wallet friendly
KosnierJewelry is a wallet friendly, quality material brand with exceptional customer service. I would highly recommend their pieces to anyone. I had an issue with post sizing and the customer service team was very responsive.
March 10, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you find our jewelry both wallet-friendly and high quality—that's exactly what we strive for!
It's also wonderful to know that our customer service team was able to assist you promptly with your post sizing issue. We're always here to help make sure you get the perfect fit!
We truly appreciate your recommendation and can't wait to serve you again in the future. Thanks for being part of the Kosiner Jewelry family! ❤️
With warm regards,
Kosiner Jewelry
Customer Service Team
I bought over $400 worth of diamond and…
Edit: After I made this review, they sent me the correct size for backs which I greatly appreciate. The circles on the backs are so small, the earrings fall out of one of my piercings.
I bought over $400 worth of diamond and 14k gold jewelry and followed the online guide for sizing. Unfortunately, upon receiving the earrings and comparing to earrings I already own, I realized the size was too long. I tried to contact customer service to be told to buy more earring backs at a discount. I told them I was not interested in buying more, I simply wanted to exchange them. Since, they have been giving me the runaround, telling me they're going to send my situation to another department, and then department has been on holiday. It's been over a month since I initially emailed them about the issue and it still hasn't been resolved. I would not buy from them again, nor would I recommend anyone else to.
February 27, 2026
Unprompted review
Reply from Kosinerjewelry
Dear [Lorelei Rubik],
I’m so sorry to hear about your experience – this is certainly not the level of service we aim to provide, and I truly apologize for the frustration and delay you’ve faced. Please know that we take your feedback very seriously.
I’ve looked into your case and can confirm that our team has already arranged to ship 4 replacement posts to you free of charge as a gesture of our apology. You should receive tracking information shortly if you haven’t already.
We truly hope these will resolve the sizing issue you experienced, and that you’ll love the fit once they arrive. If there’s anything else at all we can do for you – whether it’s further adjustments, exchanges, or just answering questions – please don’t hesitate to reach out. We’re here to help and would really love the chance to make things right.
Thank you for giving us the opportunity to improve, and again, I’m deeply sorry for the trouble this has caused.🥰
Best regards,
Kosiner Jewelry Team
I purchased 5mm post for my tragus…
I purchased 5mm post for my tragus piercing that was too small, though it was the only piece that fit the jewelry that i had intended to use it for after searching several other sites and local piercing studios. I reached out to customer service and they responded timely and willing to assist with an exchange.
March 9, 2026
Unprompted review
Reply from Kosinerjewelry
Dear Chloe,
Thank you so much for taking the time to share your experience! We're so glad to hear that our customer service team was able to assist you promptly with the exchange for your tragus piercing. 😊
Finding the right fit can definitely be a journey, and we're honored that you chose us after searching other sites and local studios. It means the world to us that you trusted Kosiner Jewelry for your special piece.
If you ever need help with sizing, styling, or anything else in the future, we're always here for you. Enjoy your new jewelry! ❤️
With warm regards,
Kosiner Jewelry
Customer Service Team
I ordered 3 gold piercings
I ordered 3 gold piercings. Yes, they are real gold. BUT the sizes a lot smaller than the picture. They also skimp on gold: the bar is super super thin, my professional piercer refused to use it as it would cause the piercing to move around too much. Quality is poor in general: the little gold heart I bought is unevenly cut and looks low quality CNC work... I managed to get a 20% refund but still, it was stupidly expensive for useless, ugly piercings. The gold value is near zero as they use so little actual metal...
July 8, 2025
Unprompted review
Reply from Kosinerjewelry
Dear [ No_emi],
Thank you for sharing your feedback with us. We truly value all customer opinions and take your concerns seriously.
We would like to respectfully address the points you've raised:
Product Quality: Our 14K gold jewelry is crafted with care and has received positive feedback from many professional piercers and customers worldwide. We understand that individual preferences may vary, and we respect your piercer's professional opinion. However, we kindly note that sometimes piercers may recommend using products purchased directly from their studio, This is a sales method.
Sizing and Design: The product images on our website are meant to represent the design as accurately as possible. We understand that perceived size can vary depending on the viewer, The smaller size is also to allow the ear to recover better.and we sincerely regret if the item did not meet your expectations in this regard.
Return Policy: As stated in our policy, we are unable to accept returns on opened or used jewelry due to hygiene reasons and because we cannot resell such items. However, if you have concerns regarding the authenticity or quality of the gold material, we encourage you to have the item tested by an independent, accredited jewelry appraisal institution.
Should the test confirm that the item is not genuine 14K gold, we will provide you with a full refund and also reimburse the cost of the appraisal.
We hope this offer demonstrates our commitment to transparency and customer satisfaction. Please let us know if you have any further questions or if you would like to proceed with testing.
Best regards,
Kosiner Jewelry Team
Great products and responsive customer…
Great products and responsive customer service! I accidentally ordered the wrong sized product but the customer service was incredibly helpful in ensuring the process was quick and smooth!
February 25, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your kind words, Sofia! 😊
We're thrilled to hear that you're happy with your products and that our customer service team could assist you smoothly with the sizing issue.
If you ever need any help in the future or have any questions about our products, please don't hesitate to reach out to our support team — we're always here for you!
Warm regards,
Kosiner Jewelry Team 💛
Excellent customer service!
Excellent customer service!! I accidentally ordered the wrong post size. The replaced it for me free of charge! Super impressed highly recommend!!
March 3, 2026
Unprompted review
I am working on curating an ear that…
I am working on curating an ear that covers lobe, stackd lobe, low helix, double forward helix and daith. They all need to flow together! It took 2 tries, but they stood by their product, and no doubt the next one will be perfect!
March 1, 2026
Unprompted review
Still No earrings
Customer service was responsive when I requested an exchange however it’s been over a month since my earrings were delivered back and I keep getting a generic response that they have escalated my request for an update and silence.
February 18, 2026
Unprompted review
Reply from Kosinerjewelry
Dear [ Alexandria],
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and the lack of clear communication regarding your exchange.
We completely understand your frustration, especially after waiting for over a month without a resolution. Please rest assured that this is not the level of service we aim to provide, and we truly appreciate your patience.
To help us investigate your case promptly, could you please kindly provide us with your order number? This will allow us to locate your records and get you a proper update as soon as possible. While we cannot guarantee that your previous emails may have been overlooked, we take full responsibility for the delay and are committed to resolving this for you.
Once we have your order number, we will prioritize your case and follow up with you directly.
Thank you again for your understanding and for giving us the opportunity to make things right.
Best regards,
Kosiner Jewelry Team
If you value your money do not buy from…
If you value your money do not buy from them their piercing broke after one day of use.
I couldn’t even submit a picture as it fell while wearing thats how horrible it was
February 17, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We take product quality very seriously, and we’d like to make things right for you. Could you please email us at service@kosinerjewelry.com with your order details and any photos of the damaged item? Our customer service team will be happy to assist you with a refund or a replacement as soon as possible.
We appreciate the opportunity to resolve this issue and hope to regain your trust.
Best regards,
Kosiner Jewelry Team
Do not use this company
Do not use this company! I spent over £100 on an order on the 8th Feb and I have received no update on the status of my delivery. I have reached out to customer service multiple times with no response. Be very wary of this company!
February 8, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for taking the time to leave your feedback. We truly value every customer's shopping experience and are sorry to hear about your disappointment regarding your order.
We sincerely want to help resolve this issue for you. Based on the feedback you provided, we were unable to locate any communication related to your order in our after-sales email inbox at service@kosinerjewelry.com.
To assist you more efficiently, please contact us through the following methods:
Send an email to service@kosinerjewelry.com with your order number.
Or reply directly on this platform with your order number.
Generally, if the item is in stock, we will arrange shipment as soon as possible, and you will receive a shipping confirmation email with tracking information. If the item is temporarily out of stock, we will inform you promptly once we confirm the situation and discuss the next steps.
Once again, we apologize for the inconvenience caused and look forward to resolving the matter for you soon.
Best regards,
Kosiner Jewelry Customer Service Team
Piercing was loose
Piercing was loose, took a week to get them to ask me if I wish to exchange it for a new one, but when I refuse and asked for a refund, they refused! Each email took 2-3 days to get responded.
February 16, 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration caused by the loose piercing and the delayed responses from our team. That is certainly not the level of service we aim to provide, and I truly understand your disappointment.
To better assist you, could you please contact our after-sales team directly at service@kosinerjewelry.com? Unfortunately, we were unable to locate your order information in our system based on the details we currently have. Once you email our dedicated support team, they will be able to access your order details and prioritize your case.
Please include the following information in your email to help us assist you more efficiently:
Your full name
Order number (if available)
A brief description of the issue
Any supporting photos (if applicable)
Once our team receives your email, they will review your case and work with you to resolve this matter promptly. I want to assure you that we take your feedback seriously and are committed to making things right.
Thank you for your understanding and patience. We look forward to hearing from you soon.
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