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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have bought many of these bracelets

I have bought many of these bracelets, some for myself , some as gifts for people aged 15-76 and everyone has loved them!
My last order got lost - I suspect the fault of the delivery company- whilst it did take longer than I would have liked to resolve the issue, customer services were always quick to respond to my emails.

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

Love that they’re easy to wear

Love that they’re easy to wear - no locks to fumble with. I’m not sure though if they’re supposed to fit snugly and not too loose…ordered small, and they fit snugly.

Btw, the knot in one of the bracelets is exposed, and so sometimes i can feel it against my skin.
Maybe I’ll order next time the darker colors.
Thank you, wearing them all the time…

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Love my bracelets

Love my bracelets, exactly as described and beautifully crafted. My only issue is they were one size fits all, and I have a large wrist so they are really snug on me. I would definitely wear a larger size if available for the style I chose (lavender set). But they are gorgeous for sure.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

I love your bracelets

I love your bracelets, they are so cheery and versatile, great with jeans and a top or a nice dress.
My only regret is my wrist is 18cm but even the largest one has no slack or movement on my wrist, I’m hoping the elastic will loosen and become more comfortable had it actually measured 20cm unstretched it would be fine, but that wasn’t very clear. Or, I guess do a slightly longer one. I’ve had so many complementary remarks, but I have had to advise on the sizing too, to be fair.
I’d be interesting to hear your thoughts. x

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE these Koss bracelets

LOVE these Koss bracelets! I have ordered many of them, and everything the company says about them is true. They are gorgeous, very well made, and fit on the wrist beautifully. I love the variety of colors to mix and match with my outfits. There are cheaper versions out there, but they don't fit as well, are not as well-constructed, and don't have the same quality of design as Koss. Thank you Koss for these beautiful bracelets!

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, the bracelets are gorgeous- very happy with the product. Got 3 of them as gifts. Keeping one for me!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Pretty bracelets

Pretty bracelets. I bought three, two are pink ones for a friend who’s currently having cancer treatment. The third, a blue & brown one with brightly coloured accents, is for myself and I have worn it since the moment I opened it! They arrived quickly and nicely packaged in little satin bags.
I expect I will add more to my wrist in time.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

This is my third purchase from Koss…

This is my third purchase from Koss design and I’m just as delighted with my purchase. I love being able to mix and match the colours. I’ve chosen the larger size as the bracelets are quite delicate and I don’t want to stretch them too much. Always received compliments when wearing them.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I love my bracelets very much

I love my bracelets very much! They are beautiful, comfortable, suitable for many outfits and occasions. I received so many compliments! Looking forward to buying a new interesting design!

March 31, 2026
Unprompted review

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