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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful jewelry!

I ordered earrings and bracelets for myself and bracelets for my granddaughters. We love them all! They are beautiful and stylish and unique, and we get compliments on them all the time.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and gorgeous products

I have received the best service from Koss Design. My parcel took a long detour, but they stayed in touch and kept on following up. Very rare in business these days.
I also LOVE my pieces. The earrings are next level gorgeous

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Cute bracelets

Cute bracelets, super customer service! I ordered 4 bracelets, one of them broke on the first day, but customer service replied quickly and solved the problem immediately! Great service!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

My friend purchased your bracelets and…

My friend purchased your bracelets and I liked them so much they bought me two for my birthday. On seeing them my daughter loved them too , so I purchased some for an Easter gift for her. They look so beautiful and delicate and such gorgeous colours. We are really happy with our purchases.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Site is easy tobgo around. Team communication is very enthousistic and support is fantastic.
Got predents for my 2 beloved women and they are super happy with the products.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service and delivery

Good customer service and delivery, kept informed at every stage. The bracelets are very pretty- I ordered a few sets.I wish the smaller one was 16cm … the bigger one I found it a bit bigger.. Overall product is nice and can mix and match with other jewellery

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Our New Everyday Favourite

My husband and I both absolutely LOVE 💚 our bracelets. The colours are so unique and really stand out in the best way. The design is neat, clean, and goes with everything. We’ve both been wearing them almost every day since we got them!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelets

Beautiful bracelets, just as expected. Love to wear a couple at a time. Like that they have an all silver version. Hope to purchase more in the future.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bracelets

Lovely, delicate bracelets that are small enough for my small wrist. The colors go together beautifully.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beaded Bracelets

The beaded bracelets I bought are really lovely..so many colours to choose from. Need to buy a stack for real impact as they are quite small. However will definitely buy from them again. Customer service excellent and delivery quick.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous bracelets

Gorgeous bracelets! I wear at least 2 every day. The bracelets came quickly and were just as nice in person as pictured on line.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery

Stunning jewellery - I first ordered a pair of rainbow bead earrings and loved them so much I ended up buying more earrings and bracelets too. The quality is brilliant, very much in line with the price. Would recommend!

March 23, 2026
Unprompted review

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