They just never ship your products, and customer service is terrible. Bad people, and you’ll never receive your product.
Company replied
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See what reviewers are saying
I would avoid. Sizing guide is inaccurate, better size up. Too much compression up front for me plus an uncomfortable seam across the back. Don't choose the gift card if you return, they won't refund... See more
Company replied
I recently purchased a set of purple Krakatoa underwear and inserted it into a wash of other nylon aricles and one cotton set of briefs and everything came out different colors including other article... See more
Tried a pair of the Anti-Gravity Trunks in 1.5". The waist band is very comfortable and does NOT roll over. I wear 36 pants and I bought the Large which is supposed to do 36-38 and mine are a... See more
2.5
Poor
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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These products are very well made
These products are very well made. Very soft fabric which is very durable.
The pouch design makes the cut.
I plan to purchase more in the future.
These are not your grandad's or dad's undies...
True to size and not lose where it counts for support.
August 29, 2024
Unprompted review
Unsatisfied customer.
Their customer service team is super slow and you get different information each time you get a response. Refund/return/exchange policy is murky at best. They don't seem to care about customers at all. I tried several versions of the thong and jock strap, none fit well, and here I sit with 4 pairs of underwear that I can't do anything with. Waste of time and money, and the company is no help and not friendly. Fabric feels nice, elastic feels nice, but didn't fit and they didn't help before or after multiple purchases. After about a week, they hounded me for a review with emails that came every few days. After writing and submitting an honest review, I haven't seen it posted in weeks.
November 21, 2023
Unprompted review
Too loose
Too loose, not enough elastic. I followed the size guide and ordered XXL underwear from the Krakatoa website. When they arrived, they were too big. I sent an e-mail to the Krakatoa team and they **eventually** got back to me, and sent me some new underwear in the XL size. While they fit better in some areas, the waistband appeared to have almost no elastic and the underwear was constantly slipping off of my waist.
August 31, 2023
Unprompted review
I have purchased 10 pairs of various…
I have purchased 10 pairs of various styles from Alex at Krakatoa. The first pair was too large and Alex quickly sent me a replacement, he provides excellent customer service and shipping was fast. The product is top notch, great design and fit. I can't wait to try out his new style and designs.
June 12, 2023
Unprompted review
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