Kreafunk Reviews 1,333

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I purchased the Kreafunk Dabbie, wheat colour from JB Hi Fi Marketplace and it arrived today. The buttons are inscribed but the lettering is not coloured or readable other than with a magnifying glass... See more

Company replied

Rated 5 out of 5 stars

Impressed. The aSense are easily the most comfy in-ear headphones I've used and I've been through a lot over the years. Combined with a very decent sound image I can only recommend them. The only thin... See more

Company replied

Rated 5 out of 5 stars

I bought the two alarm clocks made by Kreafunk, to keep the iphones out of the bedroom. Delivery was super quick. We’ve been using them for 2 weeks and morning wakeups are a little more manageable... See more

Company replied

Rated 5 out of 5 stars

The customer service at Kreafunk is truly second to none. Maja responded to my email incredibly fast, was extremely friendly, and above all very solution-oriented. Everything was handled smoothly a... See more

Company replied

Company details

  1. Electronics Exporter
  2. Electronics Company
  3. Electronics Manufacturer

About Kreafunk

Written by the company

Speakers and easy tech for all moments

We are Danish design and lifestyle, helping you make the most of every moment by creating and offering beautifully designed audio and easy tech products that support every need and individual style. Kreafunk is made for every moment. Big or small.

Everyday design that unites creativity and functionality in a cool universe of wireless Bluetooth speakers, headphones, earplugs and leather accessories.

Making everyday life easier through the power of sound.

We think every day is to, in some way, be celebrated. That’s why we make beautiful audio products that are easy to use by anyone. Our promise is that they suit your needs, come with an affordable price tag and can be with you exactly when you need them.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

aGo Mini speakers - good stuff

It was fast delivery to Canada, good product, as expected.

February 4, 2023
Kreafunk logo

Reply from Kreafunk

Hi Maria,

Thank your for your review.
We really appreciate it. We hope you will enjoy your new product.

Best regards
Team Kreafunk.

Rated 5 out of 5 stars

fantastic

Top product, fantastic service and packaging

June 29, 2023
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Reply from Kreafunk

Hi Lucia,

Thank you for the kind words.

We are happy to hear that you like Kreafunk.

Bed regards
Team Kreafunk✨

Rated 5 out of 5 stars

The order gets lost but they were great to find a solution

My first order get lost. Thanks to the amazing support of the customer service I was able to receive another shipment with the same products. All were very kind and supportive. I’m very satisfied!

May 26, 2023
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Reply from Kreafunk

Hi Elisa

Thank you for your kind words 🤗

We are happy to hear that our customer service was able to help you and that you have received your products 🎼❤️

Best Regards
Kreafunk 🌸

Rated 5 out of 5 stars

I had very good experience here

I had very good experience here. Customer service was very considerate and helpful when my delivery was lost. Kreafunk team answered all of my emails with details and care. They won my trust. Definitely recommend.

June 28, 2023
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Reply from Kreafunk

Hi An,

Thank you so much for your review 😊

We are very glad to hear that you had a nice experience, as this is what we always aim for 😍

Have a lovely summer 🌞

Best regards
Kreafunk

Rated 1 out of 5 stars

The microphone only worked with wifi

My family offered me a pair of aWear headphones a month and a half ago and unfortunately my experience wasn't conclusive.
Positives: The helmet looks great and is very comfortable to wear.
Negatives:
- The white colour of the headphones... is extremely sensitive. It only took a few days for the headphones to look dirty, especially as the pouch supplied with the product had rubbed off. The headphones became impossible to clean in less than a month of use!
- The microphone didn't work... except on wifi! So I could only make calls from home, but not on the road...
- My retailer had great difficulty contacting the after-sales service. The answer was clear: they won't take any complaints about the microphone because they're already aware that the headset doesn't work properly away from the wifi! Which I find rather scandalous!
For just over 100 euros, it's quite possible to have a headset that can combine a microphone in a headset... This will be my first and last experience with a Creafunk headset.

June 12, 2023
Unprompted review
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Reply from Kreafunk

Hi Cora,

We are very sorry to hear this.
We are a bit confused with the wifi part, because all of our products works with bluetooth, not wifi.

Regarding the after sales services, we have not received any mail from a retailer about this.

We would be happy to hear from you and try to find a good solution for you.

If you contact us about this matter on this mail support@kreafunk.dk, we will do our best to help you.

Best regards
Kreafunk

Rated 5 out of 5 stars

I made a wrong purchase and wanted to…

I made a wrong purchase and wanted to cancel the order and customer service resolved it promptly, very nice and efficient customer service.

May 26, 2023
Unprompted review
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Reply from Kreafunk

Hi Peter

Thank you for your review 🤩

We are happy to hear that our support team was able to give you a good service.

Best wishes
Team Kreafunk✨

Rated 1 out of 5 stars

poor customer service!

I am very disappointed with the customer service. I ordered a product and this didn’t arrive and no explanation was given.

I would be very reluctant to trust this service provider.

May 25, 2023
Unprompted review
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Reply from Kreafunk

Dear Nicole

I’m sorry that your order didn’t go through. We still experience some difficulties when shipping to the UK due to Brexit.

In your case, you did contact our customer service and as I see it, we did answer you every time in the best possible way we could. When we ship the orders, the postal service provides you with Track & Trace and takes over the shipment. There is nothing we can do from there.

We did offer you a new product or a full refund. Your money is refunded 😊

Have a lovely day.

Best regards
Kreafunk

Rated 4 out of 5 stars

Super happy, BUT.

Super happy with my aFUNK Bluetooth speaker (white edition) in terms of looks, sound, range, and battery life. Have been using it for some years now and it still works perfectly.

However, the acoustic signal tones are not for the faint of heart. The "charge soon" signal consists of a shrill alarm tone in short intervals – even though there is a visual signal too. On the other hand, there is the "you're out of range" sound (easy to recognize anyway by the fact that the music stops). Then the box beeps at regular intervals – which in turn regularly gets one out of bed, off the balcony, or off the couch to turn it off.

April 2, 2023
Unprompted review
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Reply from Kreafunk

Hi Remy,

Happy to hear about the good experience with aFUNK.

In regards of the problem you experience with the sound from the speaker. It is not something we have heard about before. So please, contact our support team (support@kreafunk.dk). They will help you out the best they can.

Best wishes
Kreafunk✨

Rated 5 out of 5 stars

Top service

Top service. They answered me back fast despite of some mistakes on the website. They handled everything super. Their products are stunning.

March 8, 2023
Unprompted review
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Reply from Kreafunk

Hi Janni,

Thank you so much for the review.
We hope you will be happy with your products.

Let us know, if we can do anything for you in the future.

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Malfunctioned device is as immediate…

Malfunctioned device is as immediate been taken care of, and replaced!

GREAT!!!

March 8, 2023
Unprompted review
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Reply from Kreafunk

Hi Ivan,

Thank you so much for the review.
We hope you are going to enjoy your Kreafunk product.

You are always welcome to contact us if you have questions.

Best regards
Team Kreafunk

Rated 1 out of 5 stars

A completely useless product!

A completely useless product that will never ever work. When opening the box it started out at a 100%. After fiddling with it for four (4) minutes – never getting it to even getting close to even doing anything – it dropped fast to 88% and counting ... please, get off the market and shut down this business, you're just hurting the world.

February 11, 2023
Unprompted review
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Reply from Kreafunk

Hi Sam,

We are very sorry to hear about your experience.

It sounds like your product may be defect. Please contact our support team
( support@kreafunk.dk ) and they will help you how to continue with this.

Best regards
Kreafunk

Rated 1 out of 5 stars

aBEANS earphones totally useless

I receive a pair of aBEANS earphones as a Christmas present from my company. They have never work fine since the beginning. The left earphone suddenly reduces the volume to zero, or arbitrarily stops the music or what I am hearing. It seems that the sensor is the whole earphone, therefore it activate the volume sensor at the contact with the ear. Absolutely not recommendable, a waste of money.

February 10, 2023
Unprompted review
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Reply from Kreafunk

Hi Nicola,

We are very sorry to hear this.

We would love to help you with this issue, so please contact our support team with a more specific explanation: support@kreafunk.dk. Then we will help you the best way possible.

Best regards
Kreafunk

Rated 3 out of 5 stars

The button stopt workung

My mom bought 2 abeat headphones in septemer,
The sound was verry good but after not even 5 months 1 of the headphones the button coulddent be presses anymore so it was stuck or some thing an last week it happend with the 2and 1 too

January 22, 2023
Unprompted review
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Reply from Kreafunk

Hi Maggie.

We are very sorry to hear this.

It is not often this happens twice. Please contact the store, where the aBEAT was bought, so they can help with a claim.
If it was bought on our website please contact support@kreafunk.dk.

Best wishes
Kreafunk :)

Rated 3 out of 5 stars

Problem when pairing to different devices

Speaker works fine, it's just giving problem when pairing. For example, I pair ir to my laptop, later on I pair it with my mobile phone, but when I try to pair it again with my laptop it doesn't connect again as one saved device. I have to skip the device on my laptop and connect it again from zero. It happens the same if I try to connect it again to my mobile phone. It's just when switching between devices it doesn't seem to work. Am I the only one having this problem? It's a bit annoying having to skip the device and connecting it from zero whenever I switch from my laptop to my phone.

December 19, 2022
Unprompted review
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Reply from Kreafunk

Hi Marta,

Thank you for your review🤩
You should be able to make the speaker manually search for bluetooth, so you do not have to disconnect it from your laptop or phone all the time.
You can find a guide for it in the manual.

If it does not work or you have further questions, please contact our support team (support@kreafunk.dk)

Have a nice day.

Best wishes
Kreafunk☺️

Rated 1 out of 5 stars

Disappointment with Kreafunk DAB+radio

I bought a Kreafunk DAB+radio, and an important detail for me was the possibility to use it charged and wireless. It pis promised, in the technical specifications, that the playing time is “up to 30 hours”. That is not reality: the playing time is up to 10 hours( if lucky)- and that is when playing the radio- only!( not bluetooth- then it is dramatically shorter). I tried to undo the purchase, but instead I got another Kreafunk radio. Same disappointment.

October 1, 2022
Unprompted review
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Reply from Kreafunk

Hi Merete,

We are very sorry to hear this.

It is possible that there is something wrong with the radio.
Please contact our support team (support@kreafunk.dk) and they will help you.

You should have been able to get your money back, if that was what you wished. We will look into this as well.

Hope to hear from you.

Have a nice day.

Best wishes
Team Kreafunk

Rated 2 out of 5 stars

I bought an aJAZZ speaker

I bought an aJAZZ speaker at my job. I was a little underwhelmed with the quality (it is very sensitive if you stream music) We’ve had a couple returns of headphones at work but after reading the reviews here on this website, woah, Jesus, every single pair of headphones seem to have a problem! My speaker plays ok on occasion, the sound is very shaky, lots of noise, the speaker trembling even thought the sound is not loud (it cannot play loud anyways!) it is very hard to have my phone connect to it, it’s a full 10m process every time (I’ve tried everything). So, no I wouldn’t recommend this product because of its price. I actually got it for 18€ and I wouldn’t pay a dime more for it.

August 23, 2022
Unprompted review
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Reply from Kreafunk

Hi AN Soubiran,

We are very sorry to hear about your experience.
We know that sometimes products are defect. That is why we are always happy to help with a claim or fixing the problem.
Please contact our support team (support@kreafunk.dk), so they can help with your aJAZZ.

Best regards
Kreafunk

Rated 1 out of 5 stars

Replacement product ALSO defective!!

Got the bMate headphones which were dead on arrival. Kreafunk replaced them, but i had to pay for return shipment 20 dollars, and then pay customs for the replacement. And turns out the replaceent has same same problem as the first ones. Only this time the left heaphone is not working. (Last one none of them were working). So 30 dollars later im still stuck with a defective product.

July 14, 2022
Unprompted review
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Reply from Kreafunk

Hi Shahzad Safdar,

We are very sorry to hear about your experience.

This claim has not been handled by us but by a gift company.
I would recommend you to take contact to them about this.

If they cannot help you, you are always to contact our support team (support@kreafunk.dk) about the problem.

Best regards
Team KREAFUNK

Rated 2 out of 5 stars

I bought two sets of headphones at…

I bought two sets of headphones at Kreafunk. Once they were aHEAD. After a week the leather came off them. The sound quality was not satisfactory either. I have other Marshall headphones that beat them in terms of fabric quality as well as sound quality. The customer service did not make any problems. After a year I decided to give them a second chance and bought aBEAN. After 2 uses, however, the headphones did not connect at all. I wanted my money back, unfortunately these headphones in this company can not be returned, you can only exchange them for another. I did this. They worked for a month, now again one of the headphones stops working after some time. The sound quality is bad. I bought them mainly for work. Unfortunately, other people can hear me like I'm "underwater". The customer service in this company is ok, I just don't understand why everything I buy from you is so poor, even though your brand claims to be such a designer-ish.

June 19, 2022
Unprompted review
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Reply from Kreafunk

Hi,

We are very sorry to hear about this experience. Of course we handle claims.
We are not exactly sure, what has been said, and why the claim has not been taken care of. Can you please forward the conversation to support@kreafunk.dk, if you stille have it?
Otherwise, please send us order number and what is wrong with your products.

Best,
Team KREAFUNK

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