Krystal Glass Reviews 

90
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

We needed emergency replacement of a small window on Friday. While a few companies weren't available until the night or the following week, Krystal Glass arranged a very speedy job within 4 hours aft... See more

Rated 3 out of 5 stars

Initial visit for measurements was changed three times, but always let me know. Very quick with replacement glass. Invoice sent followed by a text few hours later asking if I had paid it. Further... See more

Rated 5 out of 5 stars

I was burgled and needed some urgent help fixing my balcony door. They were out within an hour on a Sunday evening to board up the glass, and round the next day with glass to fully repair. It turned o... See more

Rated 5 out of 5 stars

I work for a school trust and use Krystal Glass for all my repairs. I find them very reliable never had to wait to long for them to attend including out of hours and weekends. They are very professio... See more

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4.4

Excellent

TrustScore 4.5 out of 5

90 reviews

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4.4

All reviews

(90)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Super job

We needed emergency replacement of a small window on Friday. While a few companies weren't available until the night or the following week, Krystal Glass arranged a very speedy job within 4 hours after calling them. We were so pleased with their quick and beautiful work.

September 9, 2022
Rated 4 out of 5 stars

Emergency call out

The broken glass was made safe on the same day and the replacement glass was fitted a few days later. The fitter did a very good and the glass exactly matches the panel on the other side of the door.

July 19, 2022
Rated 1 out of 5 stars

Poor and expensive work

Without my knowledge, this company were called out to board up damaged windows and glass in the front door of the property that I rent out. Other glaziers who have seen the photos of this work have commented on how poor it is. The cost for boarding two small kitchen windows and slivers of glass in half of the front door (totalling £714.00) was excessive and clearly exploited the situation. Despite not having involvement in the work, I have been hassled for payment by the company on a daily basis even though they are aware that I am pursuing an insurance claim for this which they are aware has not been processed. I strongly recommend avoiding this company.

In regards to the permanent repair of the windows and door, their quote was two to three times higher than comparable quotes from similar companies.

May 3, 2022
Rated 5 out of 5 stars

Great service from Krystal Glass…

Great service from Krystal Glass assisting a Primary School in East London.

Communication was effective while remaining patient with the busyness of a school environment.

Professional and products installed to a great standard.

April 28, 2022
Rated 3 out of 5 stars

Initial visit for measurements was…

Initial visit for measurements was changed three times, but always let me know.
Very quick with replacement glass.
Invoice sent followed by a text few hours later asking if I had paid it. Further Invoice send after payment.
Excellent communication by text messages

April 12, 2022
Rated 4 out of 5 stars

Immediate

Immediate, swift response in an emergency situation.
Window boarded up and all glass cleared up, new window fitted within 24 hours.

March 12, 2022

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