While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... See more

Company replied

Rated 1 out of 5 stars

I ordered a cot and mattress from Kub with next day delivery but only the mattress was delivered. I have tried several times to contact them but they have not replied. I need the cot for the baby to s... See more

Company replied

Rated 5 out of 5 stars

We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... See more

Company replied

Rated 5 out of 5 stars

Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... See more

Company replied

Company details

  1. Children's Furniture Store
  2. Children's Toys Store

Written by the company

Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

938 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from Emma at Kub Direct

My daughter fell in love with a Paxton Nursing Chair that was out of stock. I emailed customer service and had a super helpful reply from Emma, telling me they’d be coming in and that she would let me know when. She then let me know they were delayed. Later in, good as her word she did let me know as soon as they came. This enabled me to get the chair and my daughter and I are delighted. The best customer service I have had in a long time.

May 15, 2024
Unprompted review
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars as we strive to provide just that for all our customers. I hope your daughter enjoys her new Paxton nursing chair and it was worth the wait! Please visit us again soon!

Rated 5 out of 5 stars

Great product and fast delivery

Had smooth ordering process and while estimated delivery was 7-10 days, similar to other reviews I received my order in 2 days. My husband put it together in under an hour and it’s the comfiest chair I have used throughout the whole pregnancy. It’s only been a couple of weeks but so far it’s been great.

May 2, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Hello, we really appreciate your excellent rating on our KUB nursing chair. We work hard to meet expectations like yours. Super pleased the chair arrived in fantastic time and your finding the chair to be comfy! Please let us know if we can help you again soon!

Rated 5 out of 5 stars

Great quality product

Great quality product. Does what it says on the website. Would recommend.

April 25, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

Rated 5 out of 5 stars

Packed well

Easy to deal with. Delivery came earlier than expected and packed well. Helpful when I emailed them a question.

April 23, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.

Rated 5 out of 5 stars

Glider chair

Prompt delivery. Box a bit damaged and a tiny chip out the paintwork but it’s not seen. I believe this was the delivery company and the package wasn’t dispatched like this.
I got this chair for my summerhouse. It has good support for my back and the recline is an added bonus. It was easily put together and seems to be sturdy enough. Time will tell. Cushions are nice and firm and I don’t think they will sag easily. I got this chair with £100 off and think it’s fab for the money. Would recommend.

April 25, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for your excellent rating with us! We are really grateful for your comments and hope you enjoy lots of sunny days with the chair being in your summerhouse! How lovely!

Rated 5 out of 5 stars

Lovely service

Lovely service, the delivery guy helped me to bring in the massive box. He was very nice and pleasant. I absolutely love my chair its so comfortable and well worth the money! Thank you

April 19, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

We really appreciate you taking the time out to share your experience with us, thank you for your excellent review.

Rated 5 out of 5 stars

Nice fabric

Nice fabric, nice size and I’m finally getting better sleep.

April 23, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thanks for the awesome review! We work hard to meet expectations like yours.

Rated 5 out of 5 stars

Trustworthy company

My delivery came much quicker than the specified date. Product is amazing & well worth the price (at this stage...).

April 22, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Hi, thank you for taking the time to provide an excellent rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

As advertised.

Arrived on time. The chair was easy to assemble and is super sturdy and comfortable. Just what my pregnant wife needed. Colour and style as advertised.

April 19, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for your excellent product review. We really appreciate your excellent feedback on our Haywood nursing chair. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Amazing chair and brilliant quality

I purchased the Haywood chair and footstool. I’m currently in my third trimester and this chair is a Godsend. It is so comfortable. It arrived quickly and was easy to assemble.

I would very much recommend this chair. It is at a good price point and the quality is excellent. It will see you through pregnancy, post partum and even afterwards. It’s not just a nursing chair!

April 27, 2024
Unprompted review
kubdirect.co.uk logo

Reply from kubdirect.co.uk

We are incredibly grateful that you took the time out to leave us a 5-Star review. Super pleased that you are happy with your new nursing chair and already finding so many uses for it before baby arrives!

Rated 5 out of 5 stars

Delivery way ahead of scheduled or…

Delivery way ahead of scheduled or advertised lead time.

Mattress is good quality arrived in two plastic coatings to prevent dirt and damage in transit. Have not tested this mattress yet as we will transition and sleep train our little one in a few weeks to his new bedroom cot.

I would suggest to reduce the lead time you advertise in the website as we almost decided to buy in John Lewis as the lead time was showing 7- 10 days to arrive but in fact it arrives in 2 days.

April 16, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

We really appreciate you taking the time to leave us a review and for some great feedback on our lead times. These are the comments that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.

Rated 5 out of 5 stars

great co.

delivery was fast. i was kept informed and my email was replied tp when i had a query

April 15, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

We are incredibly grateful that you took the time out to leave us a 5-Star review. I'm pleased we were able to help you with your query too.

Rated 5 out of 5 stars

Perfect chair and fast delivery

Ordered a reclining nursing chair on Monday. The chair arrived Thursday well ahead of the 7-10 days estimated shipping time. Very comfy chair and lovely to rock my baby boy in. Looking forward to the nights where my boy won’t settle so I can be comfy whilst he sleeps and I doze in comfort without worrying about being upright.

April 25, 2024
Unprompted review
kubdirect.co.uk logo

Reply from kubdirect.co.uk

We really appreciate you taking the time to leave us your 5-star review. Super pleased that your new nursing chair arrived in great time and that your enjoying lots of baby cuddles with your little boy. It means a lot to the whole team for a review like yours, and we’d love to have you back very soon.

Rated 4 out of 5 stars

Great Customer Service

Great help from Emma when I didn’t complete my order correctly.
Also good response from my Grandaughter when she received the chair

April 12, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for your kind review, I'm please I was able to help you with your order, and thrilled that your Granddaughter likes her new nursing chair.

Rated 5 out of 5 stars

Easy to order

Easy to order, swift delivery. Easy to assemble items, great quality.

April 12, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thanks for the awesome review! We work hard to meet expectations like yours. Please visit us again soon!

Rated 5 out of 5 stars

Delivery was on time and as promised

Delivery was on time and as promised. Product as yet untested but it looks good and is fit for purpose.

April 9, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.

Rated 5 out of 5 stars

The tuff tray and stand is brilliant

The tuff tray and stand is brilliant. The height is adjustable so it works fine for my 12 month old grandchild. The tray can be on the floor or on the stand. We've had water play inside and outside on the stand, and the tray on the floor outside for sand play.

April 9, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you for your excellent product review. We really appreciate your feedback on our KUB Tuff Tray and stand. Loving how you have found a great use for your purchase indoors and outdoors! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Chatsworth nursing chair

Very quick delivery didn’t take long to build The chair is well made and comfortable my daughter loves it

April 5, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers. Super pleased that your daughter loves her new nursing chair!

Rated 5 out of 5 stars
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service and product as 5 Star as we strive to provide just that for all our customers. We Look forward to helping you again soon. Best Wishes.

Rated 5 out of 5 stars

Great service

Great service, timely delivery…earlier than anticipated!
Fabulous product.
Well done!

March 26, 2024
kubdirect.co.uk logo

Reply from kubdirect.co.uk

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look