Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
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Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
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2.8
Average
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Absolutely disappointing – cancellation ignored, unprofessional communication, questionable return process
I strongly advise others to think twice before ordering from this company.
I cancelled my order around 30 minutes after placing it, yet the scooter was still shipped anyway, even though they were already aware that I wanted to cancel. That is where the entire problem began.
The communication was highly unprofessional. Instead of handling the matter properly and transparently, I was asked to pay €100 for the return without any invoice or official document, and to send it to a private Gmail/PayPal address. In my opinion, that is completely unserious and raises major concerns.
There was no real support, no understanding, and no willingness to help. On the contrary, I felt left alone with the issue and pressured instead of being treated fairly as a customer.
What made the situation even worse was that I had already arranged payment through Klarna in 3 installments, and the first payment had already been made. This made the whole experience even more stressful and frustrating.
I am writing this review to warn and protect other buyers. Save yourself the stress, confusion, and poor customer service.
Buy from a local scooter shop instead, where you are more likely to get proper support, transparency, and professional handling if something goes wrong.
A disappointed customer
March 12, 2026
Unprompted review
Reply from kukirin-scooter.com
Dear customer,
Thank you for your message.
After checking, the order number you provided (starting with “3”) does not belong to our website. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/
We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
Reply from kukirin-scooter.com
Hi Aldo Voka
Thank you so much for your wonderful feedback! We're thrilled to hear that our assistance was perfect and that you're satisfied with the support you received.
If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
KuKirin Support Team
Amazing service and good quality…
Amazing service and good quality products
February 18, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi XD_jdarmanin,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our service and product quality. Your satisfaction means a lot to us.
Please feel free to contact us for assistance.
We look forward to serving you again in the future!
Warm regards,
KuKirin Support Team
I had received the wrong product
I had received the wrong product, so I decided to contact the customer service, and after a few days I received the correct product. I'm very satisfied
February 9, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Seb
Thank you so much for sharing your experience! We sincerely apologize for the mix-up with your order, but we're glad our customer service team was able to resolve it quickly and get you the correct product. Your satisfaction is our priority, and we truly appreciate your patience and understanding. Hope to serve you again soon!
Warm regards,
KuKirin Support Team
very serious
very serious and quickly find solutions when there is a problem with the scooter
January 27, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Ionela,
Thank you very much for your kind words and positive feedback.
We truly appreciate your recognition of our seriousness and our efforts to find quick solutions when issues arise. Customer satisfaction is very important to us, and your support means a lot to our team.
If you need any assistance in the future, please don’t hesitate to contact us. We’re always here to help.
Warm regards,
KuKirin Support Team
I had a device problem
I had a device problem. The team sent me the item and problem has been solved. Thank you.
February 2, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Pascal,
Thank you very much for your kind feedback.
We’re happy to hear that the device issue has been resolved and that the replacement helped solve the problem. Your satisfaction is our priority, and your positive comments are a great encouragement to our team.
If you need any assistance in the future, please feel free to contact us anytime.
Thank you again for choosing KuKirin!
Warm regards,
KuKirin Support Team
Reply from kukirin-scooter.com
Hi Mark,
Thank you so much for your kind review and continued trust in us.
Your feedback means a great deal to our team and truly motivates us to keep improving.
We wish you a fantastic experience with your scooter, and we’re always here if you need any assistance in the future.
Warm regards
Kukirin support team
They really want to help with the…
They really want to help with the problem I have with my scooter. They are one of the best companies in my opinion due to their experience.
***
I made a comment before because we are trying together to finally find the solution and I saw that it was not just me who suffered from it. I consider it a mistake, but despite this, kindness counts and I respect the person concerned, and that is why I am doing it.
January 21, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Mikis ,
Thank you very much for your honest and thoughtful feedback.
We truly appreciate your patience, understanding, and kindness while we work together to find the best solution. Your recognition of our team’s efforts means a lot to us and motivates us to keep improving and supporting our customers as best we can.
We’re glad to continue assisting you, and we won’t stop until the issue is properly resolved. Thank you again for your trust and respect
Warm regard，
Kukirin support team
Many thanks to the kukirin staff for my…
Many thanks to the kukirin staff for my prompt response and service, I had a question about whether the gap in the steering wheel is normal, and they helped me a lot in this thank you very much for keeping the communication with the customer very well 🥂🛴👍🙏🙏
January 15, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi, Lefos，
Thank you very much for your kind feedback! 😊
We truly appreciate you taking the time to share your experience with us. We’re glad we could assist you with your question about the steering gap and provide helpful clarification. Keeping clear, timely, and friendly communication with our customers is very important to us, and your encouragement means a lot to the whole KuKirin team.
Thank you again for your trust and support. We wish you many safe and enjoyable rides ahead!
Warm regard!
Kukirin support team
Great customer service
Great customer service, i had a problem with the throttle and when i told them about it they answered fast and offered me a new screen (because that was the problem) great customer service, buy kukirin its the best purchase i've ever done.
January 10, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Eeffoc,
Thank you very much for your great feedback! We’re delighted to hear that our team was able to respond quickly and identify the issue with the throttle, and that a new screen was arranged for you.
Providing reliable and efficient customer service is always our priority, and your satisfaction truly means a lot to us. Thank you for your trust and recommendation.
If you need any assistance in the future, please don’t hesitate to contact us.
Warm regards,
KuKirin Support Team
Outstanding Customer Service and…
Outstanding Customer Service and Support!
Review:
"I am extremely impressed with KuKirin's customer service, especially Realex and John. I had a request for a full set of 8 shaft caps for my KuKirin G3, and even though it was a complex request, the team handled it with great professionalism and kindness.
They updated my order, provided a tracking number promptly, and ensured the shipment was prepaid. Their support exceeded my expectations! I highly recommend KuKirin not just for their amazing scooters but also for their dedicated support team who truly care about their customers. Thank you so much!
January 10, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi MD Saif,
Thank you very much for taking the time to share such a wonderful review! We truly appreciate your kind words and are delighted to hear that Realex and John were able to assist you with your request for the shaft caps for your KuKirin G3.
Your recognition of our team’s professionalism, responsiveness, and care means a great deal to us. Customer satisfaction is always our top priority, and feedback like yours motivates us to keep delivering the best possible service.
Thank you for your trust and recommendation. If you ever need further assistance, we are always here to help.
Warm regards,
KuKirin Support Team
Absolutely terrible
I ordered a scooter that arrived damaged in multiple places, clearly broken before or during shipping. What followed was an absolutely appalling experience with customer service.
They were unresponsive for days, and when they did reply, they were dismissive, unhelpful, and clearly uninterested in resolving the issue. No ownership, no apology, no solution, just excuses and silence.
This is one of the worst customer experiences I have had in years. The product quality is unacceptable and the after-sales service is frankly a disgrace.
Do not buy anything from this company. If something goes wrong — and it very well might — you will be completely on your own.
January 5, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Severin,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our service website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this shop.
If your order was not placed through our store, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
G2 Master & Top Quality Service
With excellent products as our new G2 Master, no one can be anything other than happy! In addition to the excellent product and quality, the service and feedback from the Kukirin Team were one of a kind, and thank you!!
January 2, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Sotiris,
Thank you very much for your wonderful feedback! We’re delighted to hear that you’re happy with your new G2 Master and that both the product quality and our service met your expectations.
Your kind words about our team truly motivate us to keep providing the best possible support and service. If you ever need any assistance in the future, please don’t hesitate to contact us.
Thank you again for your trust and support!
Warm regards,
KuKirin Support Team
I have ordered a g2 pro with the order…
I have ordered a g2 pro with the order number #13712 and never got any tracking or a email that my scooter has been shipped i never got any response to email or a respond on whatsapp neither phone number please check. Very poor comunication services
December 31, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Customer,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
I am happy to say that a solution was…
I am happy to say that a solution was found for my problem! It just took a little time for them to understand how serious the problem is. Thank you very much. This is very important, and finally how it turned out!!!! I can't wait for the replacement part to arrive and for my scooter to be like before!!!! Thank you very much, and again, you are the best and most humble in the work you do!!!
January 6, 2026
Unprompted review
Reply from kukirin-scooter.com
Hi Mikis Miridis,
Thank you very much for your kind message. We’re truly glad to hear that a solution has been found and that the matter is now moving in the right direction.
We appreciate your patience and understanding during the process. Your satisfaction is very important to us, and we’re happy to know that you’re looking forward to receiving the replacement part and getting your scooter back to its best condition.
Thank you again for your trust and encouragement. If you need any further assistance, we’re always here to help.
Warm regards,
KuKirin Support Team
They respond fast,and polite
They respond fast,i had some ploblems with my scooter,and they sent the replacement parts immediately after i send them an email.They have great support!
November 20, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Stefan,
Thank you very much for your kind feedback! We’re glad to hear that our team was able to respond quickly and assist you in resolving the issue with replacement parts.
Providing fast, polite, and reliable support is always our priority, and your recognition truly means a lot to us. If you ever need any further assistance, please don’t hesitate to reach out.
Thank you again for your trust and support!
Warm regards,
KuKirin Support Team
i loved it absolutely
i like it. efficiet, fast and useful. i recommsnd.
December 22, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi eliyas mehdipour,
Thank you so much for your kind feedback! We’re delighted to hear that you loved it and found it efficient, fast, and useful.
Your recommendation means a lot to us. If you ever need any assistance, we’re always here to help.
Warm regards,
KuKirin Support Team
I recently bought a Kukirin G3
I recently bought a Kukirin G3. Following delivery problems, the customer service team was exemplary and very professional, Kukirin brings a real interest to their customers and their satisfaction. A quality service just like their products and the values that accompany them.
Very satisfied with the quality of the products and their service. I recommend with my eyes closed.
November 23, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Yves,
Thank you very much for your kind and thoughtful review. We’re truly pleased to hear that, despite the initial delivery issues, our customer service team was able to assist you professionally and meet your expectations.
Customer care and satisfaction are always at the heart of what we do, and it means a lot to us to know that this was reflected in your experience. We’re also glad that you’re satisfied with the quality of both our products and our service.
Thank you again for your trust and recommendation. If you ever need any assistance, we’ll always be happy to help.
Warm regards,
KuKirin Support Team
I placed order GB00004372 10 days ago
I placed order GB00004372 10 days ago! No answers. I just asked will it ever arrive or what. Phone doesn’t work, no email reply, on messenger-phone is god knows what language, no replies at all. Unbelievable! If someone i know wouldn’t get theirs order- i would say definitely scammers!!
December 20, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi airida dornan,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
Never received my parcel and never get…
Never received my parcel and never get a reply to my emails I would like a refund!!!!!
Why is it that when I spoken to my bank you had set a recurring payments!
STAY AWAY ITS A SCAM!!!!!
December 4, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Stacey Woolhouse，
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
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