Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
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2.8
Average
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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I’m thinking about ordering a scooter…
I’m thinking about ordering a scooter is it legit I don’t wanna get scammed.
December 17, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Skylar,
Thank you for your interest and for sharing your concern — we completely understand wanting to be sure before placing an order.
We’d like to reassure you that we are an officially authorized KuKirin store, and we operate with a complete after-sales service system to support our customers before and after purchase. Your order and service are fully guaranteed.
You can safely place your order through our official service website:
👉 https://www.kukirin-scooter.com/
If you have any questions before ordering, feel free to reach out — we’re always happy to help.
Thank you for your trust and support!
Warm regards,
KuKirin Support Team
I ordered me sons scooter 3 weeks have…
I ordered me sons scooter 3 weeks have had no replys worried it’s not going to arrive until Christmas. Is this a scam!
December 15, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Emily Mcleod,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
Great product G2 model...
Great product G2 model.... My son in Excited...... I have to apologize to the company for thinking that they would not send the gift along with the one of Black Friday offers, they just sent it after a few days with another parcel and I realized wrong at first
December 5, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you and your son are enjoying the G2 — that truly makes our day.
And no worries at all regarding the gift! We completely understand the confusion, and we’re happy to hear that the Black Friday gift parcel reached you safely. Your understanding means a lot to us.
If there’s anything more we can assist you with, we’re always here to help.
Warm regards,
KuKirin Support Team
kukirin
hi kukirin im wondering if you guys have aus website and if its legit so i am able to buy a scooter from there
December 19, 2024
Unprompted review
Reply from kukirin-scooter.com
Hi Seyed,
Thank you very much for your kind message and for your interest in KuKirin. We truly appreciate your support and the time you took to reach out to us.
We would like to kindly clarify that our store is one of the officially authorized KuKirin distributors. At the moment, our shipping service is available to all EU countries, with the exception of Cyprus, Malta, and a few remote islands.
Unfortunately, we do not currently ship to Australia.
However, you are very welcome to follow updates on our official service website: https://www.kukirin-scooter.com/
Any future changes or new shipping regions will be announced there.
Thank you again for your trust and attention. If you have any other questions, we are always happy to help.
Warm regards,
KuKirin Support Team
absolutely amazing company... ❤️🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼❤️
absolutely amazing company and most importantly customer service, which is becoming more and more rare these days with companies, where most just tried to gouge you for every penny and provide almost non-existent post purchase service or support.
I am in a life situation where an electric scooter is literally saving my life allowing me to commute to a nearby town because I live in the middle of the Woods and don't have a car or license and am very sick health-wise with no family or family support. a scooter is all I can afford and it gives me just enough range to be able to commute to a larger size The village to find work. in a few weeks I am going to starve from a lack of food / money and after buying my G3 pro scooter, I realized at the time that I forgot to add the Black Friday free gift set which includes gloves and a brake lock mechanism. in my country theft is extremely common so this is so incredibly important for me and I kind of can't afford to spend money on anything else right now.
however, I was actually out of the promotion. it's just that the website was not updated yet so technically I was not entitled to any free gift package....
Kukirin support made me aware of this, but despite the rules they ended up breaking them and sending me the free gift package anyway hearing my story and the theft and situation in my country, free of charge, even the shipping was free even though it was sent through a separate package. by the way they responded to me in less than 12 hours after I sent an email to their support asking or rather, stating that I forgot to include the free gift package to the cart before checking out - and within 12 hours they told me they would send it anyway.... I cannot be more grateful to them for this wonderful amazing gesture, it may very well save my life because I cannot afford having the scooter stolen or any component of the scooter for that matter either because this is the only way I will be able to survive and not starve, literally - I am not exaggerating and this story is 100% true. you could say that potentially, if somebody in the future was going to steal my brakes or something, this company saved my life quite literally speaking. and the response was so fast, I cannot recommend the company enough. I have not received my scooter yet so I will update my review after I get it but after everything I have read online it seems to be an extremely high quality product so if I could I would give this review 6/5 Stars but unfortunately I can only give 5/5.... ❤️❤️❤️🙏🏼🙏🏼🙏🏼
December 7, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Customer,
Thank you from the bottom of our hearts for sharing such an incredibly heartfelt and personal story with us. Your message truly touched our entire team.
We are genuinely honored that our support and small gesture could bring you even a little peace of mind during such a difficult time. Knowing that the scooter plays such an important role in your daily life and wellbeing gives even deeper meaning to what we do. Your courage, honesty, and determination in the face of hardship are truly inspiring.
We sincerely hope your G3 Pro reaches you soon and brings reliability, freedom, and a bit of light into your everyday life. When you feel ready, we would be happy to hear your experience after receiving it.
Thank you again for your trust, your kindness, and your beautiful words.
We wish you strength, better days ahead, and safe rides always. ❤️🙏🏼
Warmest regards,
KuKirin Support Team
Recommended
Product came fast, had some problems with the scooter, very good support, they are sending me replacement parts.
Very good overall!
November 25, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Andrei,
Thank you very much for sharing your experience with us!
We’re happy to hear that your scooter arrived quickly and truly appreciate your understanding regarding the issues you encountered.
It’s great to know that our support team was able to assist you promptly and arrange the replacement parts you needed. Your satisfaction means a lot to us, and we’re committed to ensuring everything continues to work well for you.
Thank you again for your trust and recommendation — it really encourages our whole team!
Warm regards,
KuKirin Support Team
Really great customer service
November 19, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi ALIN IONUT,
Thank you so much for taking the time to share your kind words with us.
We are truly grateful to hear that you had a really great experience with our customer service. Your recognition means more to us than you can imagine.
Providing timely, patient, and reliable support has always been one of our top priorities, and knowing that we were able to help you effectively gives our team tremendous motivation. Feedback like yours reminds us why we are committed to continuous improvement and attentive care for every customer.
Thank you again for your trust and encouragement.
If you ever need assistance in the future, please feel free to reach out — we are always here for you.
Warm regards,
KuKirin Support Team
Problem with return policy and refund
19.11.25 15:30
I have still not received your reply. I have proof that I ordered the scooter direct for kukirin. Please provide an email address and contact telephone number in order that I may supply this information promptly.
19.11.25 9.45am.
Further to my below review and your reply. You are incorrect. I ordered the scooter direct from kukirin and therefore you are responsible for the return and my refund. Please arrange this immediately!
I purchased a scooter which was delivered promptly a week ago as a gift. However, the gift is not wanted, so I contacted your support team immediately to request a return and a full refund in accordance with your returns policy. The item remains unopened and is still in its original, intact packaging.
Since my initial message, I have followed up with regular (mostly daily) emails requesting the return instructions, but I have not received any response. If I do not receive a reply, I will have no option but to raise the matter with my credit card provider under the UK Consumer Credit Act.
November 12, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Thomas Brown,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
Best support!!!
I would like to share my experience with kukirin. I had a serious problem with the scooter that i purchased 5 months ago. I contacted the customer service centrr via email and their response was very fast. After i sent the photos they asked me to diagnose the problem with the scooter, they informed me that they would send the appropriate spare part by courier to fix the problem with the scooter.Now I am waiting for the replacement part.
Thank you very much to all customer service center for the excellent cooperation we had!!!
November 18, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Κατερινα Αινατσιδου,
Thank you very much for taking the time to share your experience with us. We are truly glad to hear that our support team was able to respond quickly and assist you in diagnosing the issue with your scooter.
Your patience and cooperation in providing the necessary photos and details helped us handle the situation efficiently. We have arranged the appropriate replacement part, and we appreciate your understanding while you wait for its arrival.
Thank you again for your kind words and trust in KuKirin. We remain committed to providing reliable service and are always here to support you whenever needed.
Warm regards,
KuKirin Support Team
The best company!!!
November 18, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi BUBICO,
Thank you so much for your wonderful feedback!
We truly appreciate your trust and support. Your satisfaction means a lot to our team, and we will continue striving to provide the better products and service.
Warm regards,
KuKirin Support Team
I have been waiting for my G4 and the…
I have been waiting for my G4 and the order number is KUK00012958 and if it doesn’t come i am going to the bank and getting my money back
November 12, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Customer,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
Reply from kukirin-scooter.com
Hi Adrian Würtz,
Thank you very much for your feedback. We’re glad to hear that you’re satisfied with our customer support. Providing timely and helpful assistance to our customers is always our priority, and your recognition means a lot to us.
We’ll continue working hard to maintain and further improve the quality of our service to ensure every KuKirin customer enjoys a smooth and reliable experience.
Thank you again for your trust and support.
Warm regards,
KuKirin Support Team
Really fast and really good electric…
Really fast and really good electric scooter would definitely recommend this, really cheap price for it.I bought the g2 and it was really good I recommend it
November 9, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Oliwer Nilsson，
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you’re enjoying your KuKirin G2 and that it has met your expectations in both performance and value.
Your satisfaction and recommendation mean a great deal to us — they inspire our team to keep improving and delivering high-quality scooters at fair prices.
We hope your G2 continues to provide you with fast, smooth, and enjoyable rides. Thank you again for choosing KuKirin and for sharing your experience!
Warm regards,
KuKirin Support Team
Best Company ever
Best Company ever! Always getting fast answers and great help! Part always arriving quickly even though I live in Sweden. Thank you
Diana pietrzyk
November 5, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Diana,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such a positive experience with KuKirin. It means a lot to us that you appreciate our quick responses and reliable service.
We’re especially glad to know that your parts arrive quickly, even in Sweden — your satisfaction is the best encouragement for our team to keep improving.
Thank you once again for your trust and kind words. We’ll continue doing our best to provide fast, helpful, and friendly support to all our customers.
Warm regards,
KuKirin Support Team
With Kukirin we have a good experience
With Kukirin we have a good experience. The support is quick and responsive.
Thank you!
October 31, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Mr Mortulevs,
Thank you so much for your kind feedback! We’re truly delighted to hear that you’ve had a good experience with KuKirin and that our support team was able to assist you quickly and efficiently.
Your recognition means a great deal to us—it’s a reminder of why we put so much care and effort into every customer interaction. We’ll continue working hard to provide attentive service and reliable products that meet your expectations.
Thank you once again for your trust and support. We wish you many smooth and enjoyable rides ahead!
Warm regards,
KuKirin Support Team
I’ve had a problem with a broken…
I’ve had a problem with a broken controller and contacted support,with a fee texts they figured it out and send me another one pretty fast,thanks kukirin
October 27, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Razvan Mazilu,
Thank you very much for sharing your experience with us. We’re glad to hear that our support team was able to quickly identify the issue with your controller and send you a replacement in a timely manner.
Your feedback means a lot to us—it helps confirm that our efforts to provide efficient and reliable service are making a difference. We’ll continue working hard to ensure every customer receives the same level of support and satisfaction.
Thank you again for your trust and kind words. We wish you many safe and enjoyable rides with your KuKirin scooter!
Warm regards,
KuKirin Support Team
Ordered a scooter had an email to send…
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam.
29.10.25
After review had contact with company and discussed email which appeared correct scooter arrived 29.10.25 in perfect condition
Order ID. AS requested
GB00003475
October 24, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Diane Richardson,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
Exceptional after-sales service
I would like to commend KuKirin for providing a truly exceptional after-sales service. I have received quick, clear, and high-quality responses, with a technical team and engineers who handle each case with great care and professionalism.
Their attitude is generous and open to dialogue—they do not confine themselves to rigid protocols but instead seek genuine solutions with empathy and common sense. It is clear that their priority is to resolve issues, not to charge fees.
It is remarkable to find such a human and efficient service from across the world, one that even surpasses that of many local companies.
The product itself is already outstanding, but the after-sales service is simply unbeatable.
As a marketing professor, I will use their case as an example of excellence in customer service in my university lectures.
Congratulations, KuKirin, for making a real difference.
October 10, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Carles,
Thank you sincerely for your wonderful and detailed feedback. We are truly honored by your high recognition and kind words about our after-sales service and technical team.
At KuKirin, we have always placed customer satisfaction at the very heart of everything we do. As you mentioned, our goal is not just to sell a product, but to solve problems with empathy, professionalism, and sincerity. Knowing that our efforts have earned your trust and appreciation means a great deal to our entire team.
We will continue striving to improve both our product quality and service standards, so that every KuKirin user can experience even greater convenience, reliability, and care. Your acknowledgment—especially coming from an academic and professional perspective—deeply encourages us to keep doing better.
Thank you once again for your trust and inspiring message. We hope you continue to enjoy your KuKirin experience, and we look forward to serving you again in the future.
Warm regards,
KuKirin Support Team
My experience with the scooter so far…
My experience with the scooter so far is great. It has a lot of power, a really good battery and it can climb big hills!! (g2 master)
October 23, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Akaliptos,
Thank you so much for sharing your experience with the KuKirin G2 Master! We’re thrilled to hear that you’re enjoying its strong power, excellent battery performance, and impressive climbing ability. It’s great to know the scooter is meeting your expectations.
Your feedback really encourages us to keep improving and innovating. We hope your G2 Master continues to bring you smooth and enjoyable rides—whether it’s on flat roads or up those big hills!
If you ever have any questions or suggestions, feel free to reach out. We’re always happy to hear from you.
Warm regards,
KuKirin Support Team
Reliable and good for everyday use
Reliable and good for everyday use. Battery lasts very good and it’s great for city traffic.
October 23, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Seba,
Thank you very much for your kind feedback! We’re really glad to hear that you find your KuKirin scooter reliable and suitable for everyday use. It’s great to know the battery performance and city-riding experience meet your expectations.
Your recognition means a lot to us—it motivates our team to keep delivering high-quality products and dependable service. We hope your scooter continues to make your daily rides smooth and enjoyable!
Warm regards,
KuKirin Support Team
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