Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
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2.8
Average
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Very good and fast service all Perfect…
Very good and fast service all Perfect Kukirin Service one of the best i ever had.
October 15, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Paul Koch,
Thank you very much for your wonderful feedback! We’re truly happy to hear that you were satisfied with our fast and reliable service. Your kind words mean a lot to us and motivate our team to keep delivering the best experience possible.
We greatly appreciate your trust in KuKirin. We’ll continue working hard to maintain and improve our service so that every customer enjoys the same level of satisfaction.
Thank you again for your support, and we look forward to serving you in the future!
Warm regards,
KuKirin Support Team
They were fast and cooperative thanks…
They were fast and cooperative thanks kukirin
October 1, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Ali,
Thank you very much for your kind feedback! We’re really glad to hear that our team was able to assist you quickly and cooperatively. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
We truly appreciate your trust in KuKirin and look forward to serving you again in the future. If there’s ever anything else we can do to help, please don’t hesitate to contact us.
Warm regards,
KUKIRIN Support Team
Paid and nothing till now..
Paid.. and till now nothing. Let hope i dont lose my money…
September 21, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Altin Sadiku,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
The Best product ,the best team!
The Best product ,the best team!
Thank you KuKirin!
September 29, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Doru Ciobotaru,
Thank you so much for your wonderful feedback! We’re thrilled to know that you are happy with both our product and our team. Your kind words mean the world to us and motivate us to keep improving every day.
We’re grateful for your trust in KuKirin, and we’ll continue working hard to bring you the best products and service. If you ever need any support or have suggestions, please feel free to reach out—we’re always here for you.
Warm regards,
Kukirin Support Team
Very unprofessional service.
Very unprofessional service.
I purchased a kukirin g2 max, supposedly their best selling flagship model.
The scooter arrived and from the moment i turned it on i have had problems.
The breaks rub which affects the scooter performance.
It makes a sound like a jumbo jet taking off when im riding it.
The scooter started rattling and squeaking a few days after i took it out of the box.
The ignition doesnt always work i have to turn the scooter off and on several times before this works.
The charger came with a 2 pin adapter rather than the 3 pin used in the UK, when i contacted them i was told this is how its done in europe so i just have to deal with it.
When i tried to request a return they kept asking me for videos of the problem, something i can not do because the problems occur when riding and i do not have a pro streaming set up to record when riding.
After reading other reviews i am starting to realise that i have been scammed and any chance at returning the product will result in having no product and no refund.
All i can say is avoid at all costs there are plenty of similarly priced scooters from manufacturers who actually know what customer service is.
To prove this is a legit review my order number is KUK00009550.
*response to kukirin*
You have many websites all of them linked to your company officially with your companies branding. My review is not about one store out of however many you have it is about the overall level of servicd provided and the substandard product produced by Kugo.
Unless i am very much mistaken you are kugo, and all of the products are made by your company regardless of which version of your many websites they are sold on. Nice try by you arent defecting blame.
August 11, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Craig S,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our service website: https://www.kukirin-scooter.com/. We kindly suggest that you contact the store where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our service website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our store.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Warm regards,
KuKirin Support Team
the scooter is better than I expected…
the scooter is better than I expected excellent communication, safe transport, no worries
September 26, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Adrijana,
We are truly delighted to hear that the scooter exceeded your expectations! 🌟
Thank you as well for appreciating our communication and delivery process — your peace of mind means a lot to us.
Your satisfaction is our greatest motivation, and feedback like yours encourages our team to keep improving and providing even better service. We hope you continue to enjoy every ride, and please know we’re always here if you ever need assistance.
Warm regards,
KuKirin Support Team
Refused Refund – Ignored EU Law
The scooter arrived faulty. When I tried to return it, they stalled for a week and first refused. Only after I cited German law (14-day return right) did they finally send me a return code. I returned it with proof of delivery, but they have refused to issue a refund since July.
I have now had to involve a lawyer over what should have been a simple refund. This company clearly does not respect EU consumer law. I do not recommend buying from them at all.
September 13, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Abood,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
Reply from kukirin-scooter.com
Hi Shahzain Ali Gamer,
Thank you so much for sharing your experience. We’re delighted to know that everything was perfect for you — your satisfaction is exactly what we strive for.
Your feedback means a lot to us, and we look forward to continuing to provide you with the best possible service and products.
Warm regards,
KuKirin Support Team
Very good support team
Even if the scooter had some imperfections, the support team is always giving new solutions. Thank you very much
September 17, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Manoo,
Thank you so much for your thoughtful feedback. We truly appreciate your recognition of our support team, and we are glad to hear that their efforts to provide solutions have been helpful for you.
We also value your honesty regarding the imperfections you experienced, and we will continue working hard to improve our products and services. Your trust and encouragement motivate us to do better every day.
Warm regards,
KuKirin Support Team
very scared and unsure
Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it says it's a British website with 30% at the moment with prices, it has PayPal but not klarna, is this website real? Can you help me track?
Really hope my scooter actually comes and it's a real site and in good condition 😨 😳
September 14, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Joel Stanbridge,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
We are one of the Kukirin’s authorised stores. we kindly ask that you confirm whether your order was placed through our service website at
https://www.kukirin-scooter.com/.
Please note that we are only able to provide support and services for orders made directly through this store.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
I would avoid ordering from this Company they can't seem to fulfil orders and don't give refunds when they can't.
I would avoid ordering from this Company. I ordered the G2 Max scooter for my son's birthday which didn't arrive. Please see my conversation with this Company. They obviously don't do REFUNDS!! And take orders they can't fulfil.
ME 01/09/2025: Please can you confirm a delivery date for the above scooter? It was for my son's birthday tomorrow.
Reply 02/09/2025:Oh, it's a pity that the G2 MAX you ordered needs to wait for delivery. The scooter is expected to be shipped next week.
Do you want to upgrade to JOYOR S10S-Z? We can expedite the shipping for you today.
Equipped with a front and rear 10 million dual motor and a large-capacity battery, it can output power more stably. This scooter is a best-selling model from JOYOR. If you agree, I will upgrade it for you and arrange for shipping.
ME 02/09/2025: Thanks very much for the offer, but I’ll decline. I would appreciate a full refund to my bank account asap.
REPLY 02/09/2025: The G2 MAX you ordered is expected to ship next week. Are you sure you want to cancel the order?
ME 02/09/2025: Yes I am sure I want to cancel. When will I receive the refund.
REPLY /03/09/2025: Or do you consider other KUKIRIN models? Other models can be shipped immediately.
ME 03/09/2025: I do not want to consider any other model. It was for my son’s birthday yesterday and I just want a full refund.
REPLY 04/09/2025: G2MAX will be shipped next week. If you are willing to wait, we can provide a scooter accessory as compensation.
ME 04/09/2025: I don’t want to wait, the point was it was for my son’s birthday which has now been missed. I just want a full refund.
REPLY 09/09/2025: Hello, the G2 Max arrived last week, and it is expected to be delivered within 1-3 business days after shipping today. I will send a free gift for your child.
When I look at the order link it states the order will be shipped ASAP.
All I am asking for is a full refund!!
My order was 100% ordered through this Company and there has never been an issue in them locating my order number. I have just emailed them after 8 days later from their last response saying it would arrive in 1-3 business days. When I look at my order status it says will be shipped asap!! But they claim it was shipped on 09/09/2025. I have also asked for a full refund for the 5th time!!!!
September 14, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi Jill Johnston,
Thank you very much for taking the time to reach out to us. We are truly sorry to hear about the unpleasant experience you described. Please allow us to reassure you that for all orders placed directly through our platform, we always take full responsibility for both our products and our customers.
We would never leave an order unresolved without assisting our customers in canceling or finding a proper solution. Your satisfaction and trust are extremely important to us, and we remain committed to ensuring that every KuKirin customer receives fair and reliable service.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our service website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this store.
If your purchase was not made via our service website, we respectfully request that you remove your comment.
Thank you again for sharing your concerns with us, and for giving us the opportunity to improve.
Warm regards,
KuKirin Support Team
My experience was really good
My experience was really good. The support team replied very quickly and immediately arranged the shipment of the replacement parts, which I truly appreciated. Their clear communication and efficiency made the process smooth and stress-free. I feel confident knowing that they stand behind their products and provide reliable service.
September 8, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for sharing your wonderful experience with us. We’re delighted to know that our support team could respond quickly and arrange the replacement parts smoothly for you. Your kind words about our communication and service truly mean a lot to us.
At the same time, we know there’s always room to improve, and we will continue working hard to make our service even more efficient and reassuring.
We truly appreciate your trust and support, and we’re always here whenever you need us.
Warm regards,
KuKirin Support Team
Kukirin g2 master
Very good and super good scooter so power full and the design is 10/10.
September 9, 2025
Unprompted review
Reply from kukirin-scooter.com
Hi noah,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you are enjoying your KuKirin G2 Master and that its power and design have met your expectations. Knowing that you rate it so highly means a lot to us.
We truly appreciate your support and wish you many more enjoyable rides ahead!
Warm regards,
KuKirin Support Team
Don't care about their customers
Don't care about their customers. Sold me a steering damper for a G3 Pro and don't even sell the mounting brackets. They then told me I had to find local suppliers for clamps and brackets. They wont refund me without delivery and returns charges. Absolute con merchants. Buy off Ali Express instead, they sell products ans at least offer refunds if unsuitable or unfit for purpose. at least your covered. TERRIBLE COMPANY.
Your customer service didn't care on WhatsApp or email when I contacted them hence this review on here.
Standard response that has 0 follow up from a terrible company. God forbid you buy an expensive scooter and have to deal with these.
August 12, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your unpleasant experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website：https://www.kukirin-scooter.com/ ?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Warm regards,
Kukirin Support Team
Hi The E-scooter Kukirin G2 Pro is fine…
Hi The E-scooter Kukirin G2 Pro is fine until my disc brake was broken when I was accelerating, all good they will give us a new disc brake and worth to buy a electric scooter!
September 5, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your experience with us! We’re delighted to hear that you’re enjoying your KuKirin G2 Pro overall, even though we’re truly sorry for the issue you encountered with the disc brake.
It’s great to know that our team was able to assist you quickly with a replacement, and we really appreciate your understanding and trust in us. Feedback like yours helps us improve and motivates us to keep providing better products and support.
We’re confident you’ll continue to enjoy your rides with the G2 Pro, and we’re always here if you need further assistance.
Warm regards,
KuKirin Support Team
unbilevable
I ordered a scooter 2 and a half weeks ago, and it still says awaiting shipment, and I've had no responses from the customer support.
August 21, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this platform.
If your order was not placed through our official site, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
I had a pleasant experience with the…
I had a pleasant experience with the people at Kukirin, the only unpleasantness was that they did not respond quickly, on the other hand the services were very good.
September 1, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for sharing your experience with us. We’re truly glad to know that you felt good working with our team and that our service met your expectations overall.
At the same time, we sincerely acknowledge your point about our response speed — we’ll take this to heart and work on being more efficient in our replies, so your future experience can be even smoother.
Your honest feedback helps us improve, and we really appreciate your trust and support.
Warm regards,
KuKirin Support Team
They took my money yet doesn’t say my…
They took my money yet doesn’t say my order number is correct. They keep saying the same. Most definitely a scam or a shit support team. Would really not recommend. Go buy somewhere else
August 27, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
It needs to be clarified that our platform cannot process orders from other platforms. If the order you provide is from our website platform, we will verify and handle the problem for you.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
The scooter showed upon time
The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting on a reply. Got the extended warranty for 2 years. Website says 24/7 service but have yet to see a reply.
August 26, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this platform.
If your order was not placed through our official site.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
prompt and effective replied
August 26, 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your kind words! We’re really glad to know that you found our replies prompt and effective. Your feedback encourages us to keep improving and continue providing the best possible support.
If you ever need any further assistance, we’re always here for you.
Warm regards,
KuKirin Support Team
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