kuxiu.co Reviews 429

I had a problem with my charger and after a few emails they replace it as guaranteed. It was fast and very good communication

A very stylish and perfectly crafted product (charging station). The support team was very helpful, friendly, and accommodating.

Highly recommended!

There was a problem with one of the products—the stand—the iPad wouldn't charge. I wrote to support and described the situation. They responded very politely and quickly. In the end, they sent a new replacement part for free and everything worked. Thank you very much, well done!

Excellent products. the orange iPhone charger is really well made. I love it.

I ordered an iPad stand this year and it developed a technical problem with it so I contacted the aftersales of Kuxiu. After a couple of emails where they asked for more information and pictures and videos of the problem (to asses the problem) they decided to send me a replacement. Which they immediately did. Very happy with how it was handled. Great aftersales!

Product is good and works as advertised, except that the holding arm moves more smoothly in video than it does in real life (might be a breaking in period thing).

Magnets holding up tablet are strong, and easy to align. Critically, misaligning it still allows the tablet to be held, so a fumble doesn't awlays result in dropping the tablet.

Why I'm giving five stars is because of good service after something went wrong. I bought a magetic tablet holder on a ball joint, and the socket for the joint failed unexpectedly (but did not result in a tablet drop), with parts of the socket breaking.

The design meant that the part was replaceable, but not only that, Kuxiu was able to find me the part, and sent it to me quickly, with a spare, which I really appreciate

There was a minor defect in the unit (one of the pins in the power module arrived loose). I sent them a picture, and they shipped me a replacement right away! Very satisfied with the service and will buy again

Great product and the customer service is excellent can recommend this 100%

I ordered the Magnetic iPad Charger. Delivery was faster than expected and the item is a good quality product. Any questions during the ordering and delivery were answered quickly by customer services. I would highly recommend.

it is very usefull and has good power

i bought the kuxiu s2 powerbank through their website. delivery was smooth, happy about that. 2 months in after having transported the powerbank in an inside pocket of my backpack the glass was shattered. the battery hadn’t fallen, or backpack hadn’t been severely impacted by an outside force or object. i was surprised to find it in this condition. i carry on to use it and contacted support. it’s been a week, no reaction whatsoever. i continue to use it, and carry it in my backpack in the inside pocket, now the glass panel is bent towards the inside, so strength is really subpar. didn’t fall, wasn’t impacted, and my battery pack is almost done after 2 months and a half. wouldn’t recommend at all. advise to look for other options.

High-quality product. And perfect customer service. There was a problem with my package and after understanding the cause, it was immediately resent to me.

Bought a K1 Pro from them. Used for around 3 months and it’s stopped working. Got in touch with their customer support team who was committed to resolve the issue. Tried troubleshooting the faulty device but to no avail. Next was that they got my faulty device replaced with a new one!

Thumbs up to the customer support team!

Anyway just purchased another product X40 Turbo Qi2.2 to try out :)

I had an issue with my KUXIU X38 Pro MAX iPad Magnetic Charging Stand after updating my iPad to iPadOS 26 — the charging suddenly stopped working. I reached out to KUXIU support, and their team handled everything quickly and professionally.

They found our previous correspondence (since I had already received a replacement before) and immediately helped me troubleshoot the problem. Their responses were clear, polite, and solution-oriented.

It’s rare to see such fast and thoughtful customer service — they truly care about their customers. Highly recommend both the product and the support team!

This charging unit looks cool and stylish and it’s really firm and steady. I’m not sure if it’ll stay the same after multiple folding/unfolding, maybe with time it’ll become a bit loose and unstable, but for now - I’m amazed and it’s gorgeous. It’s definitely the best charging unit I’ve ever seen. The quality has exceeded my expectations.

The support department were super helpful to assist when there was problems with my order due to the shipping parties. They even sent the product again after the first one was lost in shipping. The support department even reached out the day after the order arrived, to make sure it really had reached me as a consumer. Super happy and satisfied about the service! The product I ordered got a 10/10 score from my wife. I will be ordering one for my self as well!

They have replaced faulty parts or entire devices without question several times. Answer times are reasonable and never take longer than a couple of days.

Excellent products and more importantly outstanding after sale service, I am very pleased with the way Kuxiu stood with commitment to their products’ warranty and did the needful without any hassle… thank you for this

Absolute great service and good products!