Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... See more
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See what reviewers are saying
I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... See more
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... See more
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
Company details
Written by the company
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
Contact info
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, Uganda
- +256754559895
- karibu@kweli.shop
- kweli.shop
4.4
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great and original product
October 29, 2023
Great sourcing of relevant quality…
Great sourcing of relevant quality products and delivery.
October 24, 2023
DONT BUT DSTV FROM DSTV BUY IT FROM KWELI
I contact DStv for a new decorder on Sunday, They took a week to reply, and when I WhatsApped Kweli they installed it within 2 hrs and yet i had contacted them on a sunday evenning.
October 16, 2023
Thank you Kweli team for the great…
Thank you Kweli team for the great customer service. I was impressed by the timely support you accorded to me after purchasing my equipment.
Keep it up!
October 23, 2023
Unprompted review
The delivery was very fast
The delivery was very fast. It rained but the delivery guy came. The product is working well. Also, I loved the customer care. She picked calls and assisted were she could.
I will buy again some other stuff.
October 17, 2023
I purchased a steam flat iron
I purchased a steam flat iron, and it looked as described. But to my surprise, it was delivered within a few hours of purchase.
September 8, 2023
Reply from Kweli.shop
Wow, David. We are glad you loved the experience and hope to serve you more often.
Enjoy your purchase
Goods were delivered as stipulated in…
Goods were delivered as stipulated in the order.
August 30, 2023
Reply from Kweli.shop
Thanks Isabella. Enjoy your purchase
Paid but unfulfilled order/refund
Thank you Kweli for your reply to my previous review. Indeed order #34554 was originally submitted as an installment payment but was subsequently cancelled. The new agreement was 1,090,000 for ONLY the freezer. A payment of 1,000,000 was made on 18th August with the remaining balance of 90,000 to be paid on delivery. Because of the disagreements on transaction fees in your preferred mode of payment, you asked us to pay an amount lower than the 5k. Despite the payment Kweli said they wouldn't deliver unless the remaining balance of 90,000 was paid. However, after paying the remaining balance we were informed that the freezer was out of stock and told to wait until mid-September. It was made clear to Kweli that we cannot wait since we had identified another vendor who had it. The problem is Kweli doesn't want to make a refund and is not willing to refund the money until up to 7 working days. How difficult is it to make a refund for an order you can't fulfil?
August 30, 2023
Unprompted review
Reply from Kweli.shop
Dear Esther,
I trust this message finds you well.
As previously communicated, we are pleased to confirm that the primary issue you raised was successfully resolved in accordance with our established policy. The refund process was completed within the stipulated 7 working days. We recommend that you initiate contact with the individual you assigned to transact on your behalf if you have not yet received your money from them.
We recognize that certain inaccuracies in your previous correspondence stem from the fact that you did not directly engage with Kweli.shop. To ensure you have access to accurate and comprehensive information, we kindly direct your attention to our service guides available on our open portal. You can find detailed information on Warranty, Returns, Refunds, and Cancellations at https://kweli.shop/warranty-returns-refunds/. Furthermore, for comprehensive insights into our delivery procedures, please refer to https://kweli.shop/countrywide-deliveries/.
It's important to note that, presently, we do not offer a cash-on-delivery option for orders to Soroti District. Consequently, we did not make any commitments to collect cash upon delivery from your specific location.
Please feel free to reach out if you have any further inquiries or require additional clarification. Your satisfaction remains our top priority.
Warm regards,
Kweli.shop Team
The installation was perfect,the…
The installation was perfect,the engineer was very co-operative and communicated how to use the appliances installed,BUT I think we have to be very clear when we talk about what is contained in the package coz there is wrong perception that installation includes wiring the security lights and inside wiring.
August 28, 2023
Reply from Kweli.shop
Hello Raphael,
Thank you for appreciating and we hope that you enjoy your new solar system.
Thank you for raising the issue. We are working to improve clarity in the composition of packages and offerings immediately.
Blessings.
Kweli Team
Excellent customer service
Excellent customer service, effective commuincation, swift reply and speedy delivery.
August 22, 2023
Reply from Kweli.shop
Thank you, Hanafy. We are always doing our best to provide excellent customer service.
Quick response on WhatsApp,
Quick response on WhatsApp,, quality product n fast delivery. Keep it up 👍🏻
August 19, 2023
Unprompted review
Reply from Kweli.shop
Thanks, Zahra. Enjoy your new TV experience
The website is easy to use order
The website is easy to use order. the product was delivered within time
August 17, 2023
Reply from Kweli.shop
Thanks Julius for your continued support. Enjoy your purchase
Reply from Kweli.shop
Thank you for choosing Kweli, @Fauzan. Enjoy your purchase
my experience with Kweli shop
I received the product in time and the service provider took his time to explain to me in details before the purchase.
August 2, 2023
Reply from Kweli.shop
Thanks for choosing Kweli.shop, @Beatrice. Enjoy your purchase.
What do we need to do to get all 5 stars next time? -_-
Your website was down
Your website was down. The parcel was late to arrive. Received no call from the courier when the parcel arruved
July 30, 2023
Reply from Kweli.shop
Dear Joseph we do apologise for the delay with your latest order from Bushenyi District. Our online service suffered a brief downtime and was restored.
We shall raise the issue of communication with our lastmile delivery agent for the Bushenyi district area. We do not expect this to re-occur with any other order.
Thank you for choosing Kweli.shop
You make it simple for online shopping
The products received were 100% genuine and delivered right on time. I also liked the customer care of the sales representative
June 23, 2023
Reply from Kweli.shop
Thanks, Isaac. We appreciate your support
They make good very fast and treasure…
They make good very fast and treasure rheir customers. I like that Kweli goes the extra length to help a customer understand the good and bad in a product and show them how to reap maximum benefits. Also Kweli offers after sales support!
June 1, 2023
Reply from Kweli.shop
Thanks Julie. Come again
Kweli has become our go to place for…
Kweli has become our go to place for any Elsctronics
We love the fact that we don't have to double check products to know whether they are genuine .
Kweli sells genuine things.
Our home is happy with the great house hold equipment purchased
May 29, 2023
Reply from Kweli.shop
Amazing. Thanks Dr Enock
Excellent service and customer care
May 31, 2023
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