Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... See more
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I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... See more
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... See more
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
Company details
Written by the company
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
Contact info
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, Uganda
- +256754559895
- karibu@kweli.shop
- kweli.shop
4.4
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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EXCELLENT CUSTOMER CARE ON WHATSAPP
My experience was very good save for the delay in delivery.
I trusted Kweli shop to do online business with them because of the good reviews i have read about them over the years. keep it up and i look forward to doing more bussiness with you
May 5, 2023
Great customer experience
Great customer care from the person who took the order and patience from the person that did the installation. Well done
April 7, 2023
Very good quality.
Quality of products and ability to deliver on time.
They also have a very flexible mode of payment.
Staff are friendly.
Real people answer the phone call and advice better on helping your buying process.
March 30, 2023
I needed the product urgently
I needed the product urgently, and I was kept in know every step of the way till delivery. Also, the product is solid and legitimate. Besides, the delivery agent was smart in uniform, which was well labelled, and he was so courteous.
March 26, 2023
Great customer care and exceptional…
Great customer care and exceptional service delivery and products
March 24, 2023
Always nice working with Kweli
Always nice working with Kweli. I always call while in a hurry but they still deliver on the same day
March 22, 2023
Timely delivery
Timely delivery. Helpful during the ordering process. After-sales support.
March 9, 2023
Reply from Kweli.shop
Thanks Ian, we enjoy serving you.
Reply from Kweli.shop
Thanks for the feedback Ivan. We are happy we got it right on second attempt.
Great communication with the sales person
Great communication with the sales person concerning the delivery to ensure they delivered it at my convenience
The ability to pay cash upon delivery
February 3, 2023
Reply from Kweli.shop
Hallelujah
Reply from Kweli.shop
Thanks Sam. Enjoy your purchase
very good
quick response on whatsapp when i had a few inquiries. the option of cash on delivery and fast delivery. generally good customer care. the TV is working well so far and i got exactly what i ordered
January 6, 2023
Reply from Kweli.shop
Thanks Pamela. We are always pleased to serve you. Please let us know how we an get the remaining 1 star in your review though
The app is totally amazing!!
The app was great. I ordered online and had my product delivered to me on time.
My prayer is you can have a repair workshop/person so its easy incase of any eventualities.
December 22, 2022
Reply from Kweli.shop
Thanks Ms Doreen
The team delivered in a record-breaking…
The team delivered in a record-breaking timeline and took the precise instructions on the order without bothering me with other calls
January 6, 2023
Reply from Kweli.shop
Wow. Your kind of feeback makes our days complete
Reply from Kweli.shop
Yes. Cheers, @Henry
Choice on time of delivery and location…
Choice on time of delivery and location plus exact delivery as per the order
October 19, 2022
Quality Non-counterfeit products!
Quality products backed by repair warranty if Damaged or broken!
December 16, 2022
Online payment on Kweli shop website
Kweli shop website is user-friendly and only needs to sync with the common mode of payment today in Uganda; mobile money. I had to incur an extra charge to transfer money to your agent on your displayed contact to help me make the payment otherwise I could not make online payment as you indicate on the website.
July 28, 2022
they are informative and respond first.
July 4, 2022
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