Very good experience with online ordering. Quick delivery. Very good packing for factory original box of the music device. Will be back in the future.
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Great service and store. Kytary is based in the EU which means that from people buying from Ireland you don't get extra import taxes from the UK. I've bought a Fender Jazz Bass Ultra and the experienc... See more
Company replied
The jamo series 8 bluetooth power speakers arrived in perfect condition and look and sound absolutely excellent. Kytari are by far the best value for money online for Jamo speakers. They even supplied... See more
Pretty good experience. There was something confusing about paying on the website but it worked out fine. Guitar was dispatched quickly and took a week to be delivered to Ireland. Packaging was only... See more
Company replied
Company details
Written by the company
Guitars, pianos, keyboards, percussion, audio, and more. Low prices, delivery 3-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.
Contact info
Mezi Vodami 23, 143 00, Praha 4, Czech Republic
- 169 941 99
- communication@kytary.ie
- kytary.ie
4.0
Great
228 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Arrived on time in good nick.
March 16, 2022
Reply from Kytary
Hi Noel, thank you very much for your review. We're glad your order was delivered on time and that you like the product you purchased. Tomas
Not in stock on advertised date
The item was advertised as being in stock on 14th March. When I used the online chat, that date was confirmed. I went ahead and ordered the item only to be sent an email a week or so later to inform me that the item will not be in stock until July.
March 16, 2022
Reply from Kytary
Hello Elmear, thank you very much for your review. We're deeply sorry for the delay in delivery of the product. In these troubled times, sometimes, our suppliers are not able to deliver products into our store in promised dates. Your order can be either held, provided you're willing to wait for the product to come in stock, or it can be cancelled and your payment can me immediately refunded. Thank you for understanding. Tomas
Order acknowledged
Order acknowledged, packed, despatched and delivered with alacrity. Excellent.
March 15, 2022
Reply from Kytary
Hello Paul, thank you very much for your review. We're happy we made you a satisfied customer of ours. We hope you will shop with us again in future. Tomas
The Concert Ukulele was well packed and…
The Concert Ukulele was well packed and protected and arrived a lot sooner than I expected, Thank you so much. Regards Pat.
March 8, 2022
Reply from Kytary
Hello Patrick, thank you very much for your review. We're happy we fulfilled your expectations and we're happy you like the product you purchased with us. We will be looking forward to your next purchase with us. Tomas
Fantastic service
Fantastic service. Quick delivery. Reasonable price. Highly recommended.
February 23, 2022
Reply from Kytary
Hi, thank you very much for your lovely review. We hope you will shop with us again in future. Tomas
My order was delivered on time and both…
My order was delivered on time and both items were just as described. Will definitely use your company again.
February 23, 2022
Reply from Kytary
Hello Peter, thank you very much for your review. We are happy you like the products you purchased with us. Also, we will be looking forward to your next purchase. Tomas
Item as described
Item as described. Efficient service and fast delivery. Highly recommend
February 22, 2022
Reply from Kytary
Hello Mr. Flynn, thank you very much for your review. We're glad you are satisfied with our service. We believe you will shop with us again in future. Tomas
Thank you for good delivery and nice…
Thank you for good delivery and nice keyboard.....
February 22, 2022
Reply from Kytary
Hello Diana, thank you very much for your review. We're happy you like the product you purchased with us. We believe you will shop with us again in future. Tomas
Arrived in good order
Arrived in good order. Very happy with the product and speed of shipping.
February 16, 2022
Reply from Kytary
Hi Kevin, thank you very much for your review. We're glad you like the product you purchased with us and with the lead time. We hope you will shop with us again in future. Tomas
Rapid fast service
February 15, 2022
Reply from Kytary
Hello Derek, thank you very much for your review. We're glad to hear you were satisfied with our service. Tomas
Good Products let down by 2nd Rate Delivery
I recently bought from Kytary for the first time shopping on their Irleand website. The products I was after were shown as in stock on the Ireland website and will ship tomorrow. I bought A Fender Rumble Studio 40, a Sire M2 Marcus Miller Bass and the usual extras of Strap, Strap Locks, Picks, Couple of Cables.
Everything went well right up to the point of completing payment. I'd succesfully paid out over €800.00. After that the delays and frankly awful shipping updates began. It took 26 hours for the order to have a UK/Ireland plug added, then another 8 days to arrive from their "Central Warehouse" which turns out to be far from Central as it's in the Czech Repulic. Hmmm.
The Courier was GLS, they acknowledged receipt of the parcel, half the order reached East Germany, the other half reported it's location as Prague. After that nothing. No updates, no hint at further progress through their system beyond this.
I waited four more days then contacted GLS for an update. I was given a stock reply "it's in our system and will be delivered in a few days." - How a modern logistics company are unable to update the status of parcels en-route through their own system and display their location accurately is anyone's guess. Eventually on the seventh day the parcels were notified as reaching Ireland. They were delivered on the 8th and 9th day.
Working as a programmer for Logistics and Ecommerce I have fairly high expectations of service laregly because it can be done well, transparently and with appropriate updates.
I dislike websites representing product as being "in-stock" on websites tied to a national domain name, in this case Ireland's .ie domain. At least make it apparent where the warehouse is before a customer has made an order. So One Star deducted.
The bigger let down was GLS. The local driver here in Ireland was great, but the rest of their network was dire. I'd go as far as saying I will not order from a website using GLS as their shipping partner, they were just that poor in comparission to other we use day in day out to ship goods across Europe, the US and elsewhere. So another Star deducted for GLS as their delivery partner.
The items were in good condition on arrival so I'm happy with the goods and thankfully don't have to contemplate the nightmare of using GLS to make a return.
February 3, 2022
Reply from Kytary
Hello, thank you very much for your review. Our website states our shop and central warehouse is located in the Czech Republic as well as we advertise the delivery time to Ireland takes 5-7 working days normally. We're deeply sorry for the inconvenience caused by the delivery company's lack of communication. This information will be forwarded to the manager who deals with delivery companies. Tomas
Bought online in Ireland
Buying from kytary (in Ireland) has been nothing but positive. I had discovered them online recently and saw how competitive their prices were. At first thought it was a bit too good to be true however took the chance and bought from them. Not only were the prices competitive but the communication throughout the whole transaction is brilliant. It was shipped really quickly and received in excellent condition. I will definately buy from the again as they have shown that they are all about providing a great costumer service at a great price.
January 29, 2022
Reply from Kytary
Hello, thank you very much for your lovely review. We're happy we could prove ourselves to you as a reliable shop and that you were satisfied with our service. We will be looking forward to your next purchase with us. Tomas
Excellent service
January 26, 2022
Reply from Kytary
Hi Hubert, thank you very much for your review, we will be happy to be at your service again in future. Tomas
got-guitar-today-very-pleased-with-tones-available-also-gls-well-organised-and-helpful-regards-mike-carroll
got-guitar-today-very-pleased-with-tones-available-also-gls-well-organised-and-helpful-thanks-mike-carroll
January 20, 2022
Reply from Kytary
Hello Michael, thank you very much for your lovely review. We're happy you like the product you purchased with us. We hope you will shop with us again in future. Tomas
A1 service
This is my second purchase from Kytary,no issues, guitars arrived in good time and packaged well,so I would recommend them
January 16, 2022
Reply from Kytary
Hello Brendan, thank you very much for your review. We're glad we could make you a satisfied customer twice, and we will be looking forward to your next purchase with us. Tomas
The item arrived this morning
The item arrived this morning. I am assuming that the Christmas season didn't help with the speed of the process, but I am extremely pleased with the service.
January 7, 2022
Reply from Kytary
Hello Gerard, thank you very much for your review. It is true that due to the Christmas season were some of the parcels we sent to Ireland delayed. We're deeply sorry for that, but we're glad you are pleased with our service. We believe you will shop with us again in future. Tomas
I have not received my item yet
January 4, 2022
Reply from Kytary
Hello Brendan, we're deeply sorry your parcel has not arrived. The delay in delivery has been caused by the delivery company. We're trying our best to have it delivered as soon as possible, we will be in touch with you informing you about every step of the process and offering you a compensation for the inconvenience. Thank you very much. Tomas
Article did not arrive
Article did not arrive, two weeks later after i make contact to see what is going and all i get is a reminder to make this review.
January 4, 2022
Reply from Kytary
Hello Jean, we're deeply sorry your parcel has not arrived. The delay in delivery has been caused by the delivery company. We're trying our best to have it delivered as soon as possible, we will be in touch with you informing you about every step of the process and offering you a compensation for the inconvenience. Thank you very much. Tomas
Package still not arrived- 2nd time ordering
I previously left a review about not getting my package and was informed my payment did not go through. I reordered over two weeks ago and have not received anything to confirm order etc. as this is a Christmas present I am still anxiously waiting for item to arrive
December 23, 2021
Reply from Kytary
Hello Lorna, thank you for your review. Please, let us explain the situation.
Your order was never dispatched because we did not receive payment for your order.
We sent you a notification about your order awaiting payment and then we sent you a notification about the cancellation of your order due to your order not being paid for.
For the above mentioned reasons was your order not dispatched, therefore you never received any tracking information. Thank you for understanding.
Edit: We're deeply sorry, but the situation with your oder OBJ21345581 placed on 31st December is the same as it was with your order OBJ21311583 placed on 8th December.
Your oder OBJ21345581 placed on 31st December (2nd you placed) was cancelled due to being unpaid, we sent you a payment link and then we sent you a notification on 6th January about the order waiting for payment. Then we sent you a notification on 10th January about the order being cancelled due to not being paid for.
Thank you for understanding.
Ad. We got in touch and resolved the issue by placing a new order and making sure the payment went through. Your order was dispatched and delivered to you.
Tomas
I was sceptical BUT……
I was sceptical of “yet another online everything store” but I needed the item and it was available/in-stock and well priced.
Well….it was dispatched in hours and arrived at my door in 2days!
Brilliant…ease of use and delivery right up there 👏👏👏
December 22, 2021
Reply from Kytary
Hello, thank you very much for a lovely review. We're happy we have proven ourselves reliable and we believe you will shop with us again in future. Tomas
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