Kyte Baby Reviews 65

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I recently ordered a sleep sack from the site during the mystery event. They sent an obviously used sleep sack that had been returned. When I reached out to the company I only received an AI reply wit... See more

Rated 1 out of 5 stars

Sickened to hear how you treat your employees. As a "family/baby friendly" brand, the way you treat employees who are new parents is absolutely deplorable. I will insist that all the new/future parent... See more

Rated 5 out of 5 stars

Kyte Baby- Worth the Hype. Kyte makes amazing products that are incredibly soft and soothing to sensitive skin. Because they are so stretchy they last significantly longer than other baby clothes/pjs.... See more

Rated 1 out of 5 stars

“Empathy is the starting point for creating a community and taking action. It's the impetus for creating change.” All of my babies are now adults so I hadn’t even heard of your company unti... See more


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2.8

Average

TrustScore 3 out of 5

65 reviews

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1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

I bought clothes during a sale - 4 weeks shipping not disclosed before purchase

I bought clothes during a sale. It has been 10+ days and the items still have not shipped. I found in the fine print of the order that items bought during a sale can take up to 4 weeks to ship. 4 weeks?! Are you freaking kidding me? I bought clothes for my newborn. He will practically grow out of these clothes before they arrive. The shipping timeline was NOT clear on the website before I made the purchase. And I just love how the fine print in the confirmation email also states that full-price clothes will ship in 5-7 days. It just feels really scammy and a waste to buy baby clothes that take a month to ship without being up front about it.
This review would be 1 star except that I think the clothes are cute and great quality.

July 25, 2024
Unprompted review
Kyte Baby logo

Reply from Kyte Baby

Thank you for your feedback. We truly apologize for the disappointing experience you had with your clearance sale order. We only have these sales twice a year and this is not our standard shipping time. It is stated on our website, at check out, as well as in your order confirmation and in our Terms and Conditions that sale orders may take up to 4 weeks to ship. This is due to the heavy influx of orders we receive during Sales. We know this is not ideal, we typically recommend sizing up for this purpose.

Your feedback is important to us and we will be sure to share it with the appropriate parties to improve overall customer experience. We hope to have the opportunity to better serve you in the future. If you have any other concerns or need further assistance, please do not hesitate to reach out to us directly at info@kytebaby.com. If you’d prefer to cancel any unfulfilled orders please let us know asap via email and we’d be happy to assist you with that as well.

Rated 5 out of 5 stars

Our favorite brand!

Kyte Baby was the first bamboo brand we tried after our daughter was born and it quickly became (and has stayed!) our favorite due to the amazing quality and variety of prints and colors. We use the blankets on our daughters bed, the couch, and have even gotten the grandparents involved now too! Kyte will be a mainstay in our family for a long time to come.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

#1 favorite brand

I have been using Kyte Baby products since my son was born. For 4 years it has been our go to brand. The products are buttery soft and last a long time! I personally think the prints are one of the bests in the market, not too busy but so so beautiful and detailed. Their sleep bags helped my son with sleep and became a part of his routine. When we took it out he knew it was bed or nap time. Can’t recommend this brand enough, it’s our go to for clothes, even mine! My fav PJs are Kyte baby. And don’t get me started on the blankets. My boyfriend and I fight over mine all the time lol I need to get him his own. All in all, top tier brand the only downside is shipping times but even that isn’t too bad! I’m just impatient to get my goodies! :)

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

Will never order again

Will never order again. Placed my first order on 7/8, they claim 5-7 business days to ship but that’s entirely false. It was just one item and it was a gift for my nephew. I’m also pregnant with my first and was so excited to try this brand, but after this I will never purchase again.

July 8, 2024
Unprompted review
Kyte Baby logo

Reply from Kyte Baby

Thank you for your feedback. We're so sorry for your recent experience. We'd like to explain as this is not our typical procedure. We recently experienced a system malfunction that caused some delays in shipping. We see that your order has now shipped but we truly apologize for the delay and understand your frustrations.

We are currently working to improve our shipping processes to prevent delays in the future. We've sent an email update out to the customers impacted by the system malfunction. Please check your spam folder if you haven't seen it yet, as sometimes our emails can get routed there.

Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. Should you have any questions or concerns or if you need further assistance, please reach out to us at any time at info@kytebaby.com.

Rated 1 out of 5 stars

First time customer

First time customer and ordered over 300 dollars worth of products. 10 days thus far and my order has not been shipped. I have contacted them multiple times and they say they are working on it. Will never order from this brand again. There are so many better baby brands out there. Don’t order from this one. Customer service and shipping is the worst!

July 11, 2024
Unprompted review
Kyte Baby logo

Reply from Kyte Baby

Thank you for your feedback. We see that your order shipped already. We sincerely apologize for the delay in shipping your order and understand how frustrating this was. We are currently working to improve our shipping processes to prevent delays in the future and have sent an update out to the customers impacted by our system malfunction. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly at info@kytebaby.com. We are here to help in anyway that we can.

Rated 5 out of 5 stars

Love love love these clothes

Love love love these clothes! My last two babies will only sleep in Kyte sleep bags. Forgot one on vacation once and the first thing we did the next morning was drive to a boutique to buy a new one! And the longevity is amazing! My 5 month old is still fitting in newborn Kyte but 3-6 in other brands!

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Sleeping on clouds

I absolutely love Kyte Baby! I’ve been buying for over 5 years now. I can tell the fabric is softer and more cozy. The quality is outstanding! The best bamboo on the market. The queen fitted sheets are perfect for anyone who hates wrinkles in their sheets

April 3, 2024
Rated 5 out of 5 stars

My kids LIVE in the brand

My kids literally live in this brand. They sleep, play, eat, make memories- and have been doing so for the past 8 years.

My kids all have super sensitive skin and Kyte Baby is one of the only brands they can wear and NOT have eczema flareups.

The quality is also hands-down the best and we get such a long time of wear out of each piece which I appreciate so much as a mom.

I also recently reached out to customer service with a question and they were so quick to respond and were so kind in their response which sadly you don’t see from brands these days!

I recommend this all-around amazing brand to everyone and will continue to do so!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Kyte Baby

I've been shopping from Kyte for a little over five years now. The products have held up through both of my children and are still in great condition. They're perfectly soft and gentle for their sensitive skin which is a huge game changer! The cute prints are a bonus too- my kids love them!

July 10, 2024
Unprompted review
Rated 2 out of 5 stars

Kyte baby is soooo slow at shipping…

Kyte baby is soooo slow at shipping items. I get my Temu items from China faster.

July 9, 2024
Unprompted review
Kyte Baby logo

Reply from Kyte Baby

Thank you for your feedback. We apologize for the delay in shipping your order and we truly understand how frustrating this can be. We are currently working to improve our shipping processes to prevent delays in the future. We recently had a system malfunction that delayed fulfillment times; this has since been fixed. We've sent out an email to affected customers with important information about their order.

Your satisfaction is very important to us, and we hope to have the opportunity to better serve you in the future. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly.

Rated 5 out of 5 stars

The BEST pajamas!

I found Kyte Baby nearly five years ago and I’ve been hooked ever since. They are the only pajamas my kids wear and last for ages because of their stretch! Both of my kids deal with eczema/sensitive skin and the super soft fabric keeps them comfortable. I highly recommend any of their products!

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Kyte Baby- Worth the Hype

Kyte Baby- Worth the Hype. Kyte makes amazing products that are incredibly soft and soothing to sensitive skin. Because they are so stretchy they last significantly longer than other baby clothes/pjs. They have fun and engaging social media and customer service is great if you ever have any issues.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Dedicated Customer!

I found Kyte Baby when my oldest was 6 months. Since then, it has become essential in our home. Both of my littles have used/use their sleep bags and amazingly soft Pajamas. Their quality is unmatched! Whenever I have needed to reach out to customer service, they have always been incredibly helpful. We will be a lifelong Kyte Baby family.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Kyte baby truly is such a big part of…

Kyte baby truly is such a big part of my motherhood experience, the confidence of safe sleep is so important to me. My son also has eczema and sleeps soundly without scratching in his rompers that last so long he is also waaay bigger than my daughter and I’m grateful for the longevity and stretch of the bamboo!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars+

I discovered Kyte Baby when my oldest was gifted a sleep bag for her first birthday. I was amazed at how soft the fabric felt and how it remained that way, even after multiple washes. Fast forward a couple of years and it’s all my youngest can wear to soothe her sensitive, eczema-prone skin. With both daytime and nighttime clothing options, baby girl’s skin and wardrobe have never looked better. Highly recommend this brand and all of their products!

May 17, 2024
Rated 5 out of 5 stars

Excellent quality, excellent Customer Service, and we love the community!

We’ve been buying Kyte Baby since 2020 and their products are our favorite! I started out buying long sleeve pjs for my toddler boys 4 years ago, and now every product that Kyte offers has replaced other brands in our home. My youngest loves the twirls, my oldest loves the long sleeve pjs, and my middle loves the short sleeve pjs. I love the scoop neck tees and the lounge robes for myself! Each of my kiddos also has a huge stack of toddler and youth blankets on their beds. They use the prints to express their interests: ie, HP, pandas, peaches! We love the variety in not just prints, but also size range and variety of products available. We’ll always be fans!

July 2, 2024
Unprompted review

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