Labels International Reviews 

357
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Labels are great and very high quality! The team was even better as they sorted out getting my labels to me as soon as possible for an event I was doing

Rated 5 out of 5 stars

Fantastic customer service from Sami. We had an urgent order which she managed to get the delivery to us in time. 1000% recommend labels international, by far the best in the market. Speak to Sami... See more

Rated 5 out of 5 stars

Beautiful stickers, fast delivery, great price I'm absolutely amazed with the product and will definitely order more!

Rated 4 out of 5 stars

Very impressive service, good value, and good communication. I would've gone 5stars but there was a very subtle green-blue hue to what I hoped would be pure black and white stickers. I'm sure in a... See more

Company details

  1. Custom Label Printer

About Labels International

Written by the company


Labels International

Printed labels on rolls for brands and businesses

Design and order your labels online
Low minimum order of just £50 per design
FREE courier delivery
Express production options
Standard orders despatched in 3-5 days

Contact info

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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4.8

All reviews

(357)

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Rated 1 out of 5 stars

Mistakes, Poor Communication, Unusable Labels.

Let me begin with the positives (Although the one star is a giveaway to what's coming). We've ordered quite a few items from Labels International over the last couple of years and not had many issues.
But, on 1st September 2024, we made a repeat order of several label designs that we'd previously received from them. When they arrived, we noticed a drastic drop in quality. The colours were faded, text was unreadable, and they just looked cheap. Over the following five weeks a series of re-prints, new proofs, and promises to put it right have not resolved the full order.
They admit the mistake is with their system and printers, yet six weeks on, we're left with 1,000 products we cannot sell, because Labels International can't get their act together and deliver as promised!
Their website says they accept design uploads in PDF, EPS, JPEG, PNG and GIF formats. Each time, we upload a professionally designed PNG, and have had these printed without issue. Then, we started getting emails saying they wanted Vector files, not PNG or JPEG. If we don't supply a Vector file they will alter our uploaded design and charge us for doing it. This makes no sense and looks really dodgy, especially when the changed format prints to such a poor quality compared with the original uploaded PNG file.
Although our sales aren't their responsibility, they have cost us thousands of Pounds in lost revenue due to the weeks of delays and we STILL don't have our full order.

September 1, 2024
Unprompted review
Labels International logo

Reply from Labels International

Dear Colin,

Thank you for your feedback, and please accept our sincere apologies for the issues you’ve experienced.

We want to reassure you that we’re actively addressing the situation:

We’re issuing credits for the two affected designs from your original order.
A reprint for the Orange and Whiskey Marmalade has been raised and has been dispatched.
A new proof for the Highland Heather Honey is in progress to match your previous colours and styles, and we’ll send this for your approval shortly.
We’ll also pass your feedback on to our Webmaster to ensure improvements are made to the design process and prevent this from happening again.

Once again, we apologise for the inconvenience.

Best regards,
Labels International

Rated 5 out of 5 stars

Perfect product for our business

Perfect product for our business, been using Label International for 18 months now and so easy as all my templates are saved and often delivered within a working week. Customer service also very quick when needed, happy to recommend. *****

September 23, 2024
Rated 5 out of 5 stars

Fab online Labels

Fast, good quality product labels
Website i a treat to be able to repeat previous orders and the design process on the site is very good also
We have used Labels International for around 5 years for all our smaller bespoke needs - Thanks guys

July 22, 2024

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